Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers consistently praise the bakery for delivering custom cakes and cookies that meet specific design requests while maintaining high flavor quality. Reviewers highlight the owner's professional communication, responsiveness to inquiries, and flexibility in accommodating last-minute changes or unique themes. The business also offers cookie classes and cake tastings, with clients noting reasonable pricing and clear handling instructions. With a perfect five-star average from one hundred sixty-five reviews, the owner actively engages with feedback, replying to ninety-nine percent of comments.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
165 Google reviews we collected
Phrases our text analysis found in 160 written reviews
How often each topic comes up in the written reviews
We read 160 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would recommend her to absolutely anyone looking for wedding or special occasion cakes.”
“We cannot recommend Kim enough!”
“From the very beginning, she was incredibly kind, patient, and flexible.”
“She was so easy to work with, pick up was easy, and her instructions on handling the cake were very clear and helpful.”
“Her attention to detail, kindness, and dedication made the entire experience stress-free and enjoyable.”
“Instead of trying to upsell us or make a quick dollar, she actually helped us choose options that saved us money while still giving us exactly what we wanted.”
“The whole process is stress free and very affordable.”
“She was knowledgeable, attentive, and never once pushy—just genuinely wanting to help us find the perfect cake.”
praise complaint · found by our text analysis, Google review wording unchanged.
100% recommend Kim and Love+Sugar! Kim prepared and delivered our wedding cake and it was perfect! We loved the classic design, and it was delicious!!
She makes the best homemade sweats that you can easily tell with one bite are homemade with a passion.
We have had 2 cakes made for our daughter’s birthday parties. Absolutely gorgeous, exactly what we asked for and delicious! Highly recommend!
My husband and I absolutely loved our wedding cake! The decorations were perfect and exactly what I had in mind, and our guests couldn’t stop talking about how delicious the flavor was!
Not only was the cake the best tasting wedding cake I have ever had, she made it so beautiful and really captured the design I was looking for. Kim was so sweet to work with and everyone had nothing but compliments on the cake. I am so glad we chose her for our wedding day.
We ordered cupcakes from Kim for a wedding, and they were absolutely beautiful and delicious. She perfectly matched the topping colors to the bridal palette, which added a special touch. We even ordered more than we thought we’d need and still only came home with five! Kim also kindly offered to help set them up,…
5.0 ★★★★★ 165 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
100% recommend Kim and Love+Sugar! Kim prepared and delivered our wedding cake and it was perfect! We loved the classic design, and it was delicious!!
She makes the best homemade sweats that you can easily tell with one bite are homemade with a passion.
Thank you so much for the kind review. It was a pleasure baking for you! Kim Overholt Love + Sugar
We have had 2 cakes made for our daughter’s birthday parties. Absolutely gorgeous, exactly what we asked for and delicious! Highly recommend!
Hi Angie, Thank you so much for making the time to leave a review! It means the world to me that you have returned for several cake orders, not just your daughter's birthday cakes. I look forward to working with you again. Kim Overholt Love + Sugar
My husband and I absolutely loved our wedding cake! The decorations were perfect and exactly what I had in mind, and our guests couldn’t stop talking about how delicious the flavor was!
Amanda, Thank you so much for making time time to write a review! It was a pleasure to work with you and create your wedding cake. Kim Overholt Love + Sugar
I cannot say enough wonderful things about our experience! She made both our wedding cake and groom’s cake, and everything turned out absolutely beautiful. From the very beginning, she was incredibly kind, patient, and flexible. I completely changed my mind on the wedding cake design, and she was so accommodating and supportive throughout the entire process. You can truly tell that she loves what she does and takes so much pride in her work. She took the time to sit down with us and carefully go over all of the pricing and options. Instead of trying to upsell us or make a quick dollar, she actually helped us choose options that saved us money while still giving us exactly what we wanted. That level of honesty and care is so hard to find. The cakes themselves were stunning and tasted amazing. We received so many compliments from our guests throughout the night. She even personally delivered the cakes and placed all of our cake toppers herself to make sure everything looked absolutely perfect before the reception started. Her attention to detail, kindness, and dedication made the entire experience stress-free and enjoyable. I would recommend her to absolutely anyone looking for wedding or special occasion cakes. We are so thankful we chose her!
Rylie, Thank you so much for the wonderfully detailed review and the beautiful photos! It warms my heart to see you both enjoy the cake so much! Thank you for the opportunity to serve you! Many blessings for a long and wonderful life together! Kim Overholt Love + Sugar
Not only was the cake the best tasting wedding cake I have ever had, she made it so beautiful and really captured the design I was looking for. Kim was so sweet to work with and everyone had nothing but compliments on the cake. I am so glad we chose her for our wedding day.
Hi Alex, Thank you so much for taking the time to leave a review! I truly appreciate the kind words. It was a pleasure working with you! I am so glad you loved the cake and your guests did too. Kim Overholt Love + Sugar
We ordered cupcakes from Kim for a wedding, and they were absolutely beautiful and delicious. She perfectly matched the topping colors to the bridal palette, which added a special touch. We even ordered more than we thought we’d need and still only came home with five! Kim also kindly offered to help set them up, going above and beyond. I would definitely recommend her to anyone looking for stunning, tasty treats for a special occasion.
Hi Mary, Thank you so much for your kind review! It was such a joy creating cupcakes for your daughter's wedding, and I’m so glad they were both beautiful and a hit with your guests. Matching the bride's color palette is one of my favorite details. I truly appreciate your recommendation and would love to work with you again in the future! Kim Overholt Love + Sugar
The review is long overdue! I reached out to Kim to make my mom a tropical themed cake for her birthday and Kim went above and beyond. I sent her inspo pics and the cake came out amazing. My mom loved it! She was so easy to work with, pick up was easy, and her instructions on handling the cake were very clear and helpful. I ordered red velvet and cream cheese buttercream frosting. The cake was one of the best I’ve ever had, so rich! So good I barely got a slice myself. I look forward to working with her again!
Hi Courtney, Thank you so much for your kind words—it truly means a lot! I loved bringing your mom’s tropical birthday cake to life, and I’m so glad it was such a hit (especially that red velvet with cream cheese buttercream!). It’s always my goal to make the process easy and the final result both beautiful and delicious. I’m already looking forward to creating something special for you again! With sweetness, Kim Overholt
We reached out to Kim to get a quote on my son's 8th birthday cake. Her communication, response time and professionalism are unrivaled. She was very responsive and took the theme to heart. She went above and beyond to make the cake special, confirming details and ideas efficiently. The flavor and texture was perfect! I would highly recommend Love + Sugar for your next event-- we had the best experience.
Lora, Thank you so much for the kind words! It was a pleasure to bake for your son's 8th birthday. I'm so glad we could make the buttercream details work with his party theme. I look forward to working with you again! Kim Overholt Love + Sugar
Kim was super helpful in picking out flavors and was able to do the design I wanted FLAWLESSLY. I love that she also does an anniversary cake for her wedding couples. The cake tasted amazing!!
Thank you Heather for the kind words and photo! I am delighted you enjoyed the process so much. I look forward to seeing you for your anniversary cake. Kim Overholt Love + Sugar
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
