Auto glass shop · Los Angeles, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%3+0.2Craft & service penalty94−0.6Momentum penalty94−0.6Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 68 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★385 Google reviews · 22 photos
88%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight fast service times, often completing windshield or window replacements within an hour, and note that prices are significantly lower than competitors. Positive reviews emphasize friendly staff, same-day availability, and free repair guarantees. However, low-star feedback indicates recurring issues with phone communication, including rude behavior, long hold times, and inaccurate inventory reports that lead to wasted trips.
Google rating: 4.8 out of 5 from 385 reviews (88% five-star).
Reviews on this page: 384 Google reviews (295 with written comments, 23 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 26, 2026.
Service: Auto Glass Repair serving Los Angeles, California.
Data from Google, last updated November 2, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Low Price Auto GlassAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Low Price Auto Glass: 78/100 on this factor. Category median: 92.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Low Price Auto Glass: 80/100 on this factor. Category median: 91.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Low Price Auto Glass: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Low Price Auto Glass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Low Price Auto Glass: 94/100 on this factor. Category median: 100.A
94
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Low Price Auto Glass: 3/100 on this factor. Category median: 53.F
3
Bar = this company · dark tick = category median.
Star ratings
384 Google reviews we collected
4.8of 5
5 stars33988%
4 stars236%
3 stars72%
2 stars21%
1 star133%
Praise vs complaints
Phrases our text analysis found in 295 written reviews
98%praise
Praise53398%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2396%
Reasonable14%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value17632%
Speed & response14126%
Staff & attitude8916%
Quality & results6812%
Would recommend5610%
Honesty & trust122%
Communication31%
What customers talk about
We read 295 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They gave me a great price that was much lower than several other quotes I received, but the quality of the work was absolutely top level.”
“When I called I asked for a quote , the girl on the phone was so rude and aggressive.”
“The team is extremely professional, and they work fast while keeping everything super clean.”
“Horrible service, took forever and I had to get the window fixed because it was installed completely wrong”
“Quality is really good, staff are very friendly and welcoming and the final result is perfect.”
“Great experience from start to finish, got a quote over the phone that was less than half of others for replacing my windshield.”
“Worst customer service with the woman on the phone.”
“If you need windshield replacement or auto glass work in the Los Angeles area, especially for a BMW or other premium vehicle, I highly recommend this place.”
“I recently had the windshield replaced on my BMW X4, and I can honestly say this was one of the best service experiences I’ve had in Los Angeles.”
“Joe, the owner, is wonderful and incredibly helpful—he made the whole process seamless and easy to communicate with.”
People customers mention
Joe6 reviews
Safelite4 reviews
Francis3 reviews
Cal3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Low Price Auto Glass for 6 kinds of job. Pick one to see what they paid and said.
DDLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great experience from start to finish, got a quote over the phone that was less than half of others for replacing my windshield. Arrived and went straight in, done in 15 minutes. Quality is really good, staff are very friendly and welcoming and the final result is perfect. Thank you!
Great priceAuto side window replacement
MMario5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
"I got my windshield replaced on my Toyota Highlander here today, and I left extremely happy! The team is extremely professional, and they work fast while keeping everything super clean. Joe, the owner, is wonderful and incredibly helpful—he made the whole process seamless and easy to communicate with. Excellent…
Great priceAuto windshield repairInstallation
MMarcus6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Joe and Kal and there crew are the BEST ! Very knowledgeable, fast and Efficient! I found them over 20 years ago and when I need a new windshield or power window motor, I go to them ! Highly recommended this business to all !
KKim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Called yesterday to get a quote To replace the windshield for my Nissan Altima and the guy on the phone was so nice and he told a price and I asked him. If I need an appointment he said no just drive in when you need to. I thought yeah right they’re gonna have me waiting. It’s gonna be people in front of me and they…
BBand15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I needed to get my car window replaced after it was broken into. Khalid responded immediately to my inquiry and helped me order the correct window. I got my window reinstalled and replaced next day no longer than 30 minutes. Price was also the lowest compared to every quote i received and they even offer free…
Great priceAuto windshield repairInstallationAuto side window replacement
AAlexLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I’ve been coming to Low Price Auto Glass for a few years now, and they’ve been consistently great every single time. Their service is incredibly fast. I called first thing in the morning, they ordered my windshield immediately, and had it there within an hour.
I showed up, walked around the corner to grab some…
Great experience from start to finish, got a quote over the phone that was less than half of others for replacing my windshield. Arrived and went straight in, done in 15 minutes. Quality is really good, staff are very friendly and welcoming and the final result is perfect. Thank you!
Price assessment: Great price
Services: Auto side window replacement
M
Mario “eme77” M5 reviewsiTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
"I got my windshield replaced on my Toyota Highlander here today, and I left extremely happy! The team is extremely professional, and they work fast while keeping everything super clean. Joe, the owner, is wonderful and incredibly helpful—he made the whole process seamless and easy to communicate with. Excellent service from start to finish. I recommend this shop 100%!"
Price assessment: Great price
Services: Auto windshield repair, Installation
M
Marcus Barrera6 reviewsiTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Joe and Kal and there crew are the BEST ! Very knowledgeable, fast and Efficient! I found them over 20 years ago and when I need a new windshield or power window motor, I go to them ! Highly recommended this business to all !
K
Kim2 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Called yesterday to get a quote To replace the windshield for my Nissan Altima and the guy on the phone was so nice and he told a price and I asked him. If I need an appointment he said no just drive in when you need to. I thought yeah right they’re gonna have me waiting. It’s gonna be people in front of me and they took me right in. I was in and out in less than 20 minutes. Great Customer Service even the nice woman in the office gave me a chair to sit under the tree.. It’s good to know there’s hope in this world still if you need a windshield replacement or glass replacement you better run over there! not walk Great customer service!!!!!!
B
Band15 reviewsiTotal number of Google reviews Band has written across all businesses on Google Maps, not just this one.
I needed to get my car window replaced after it was broken into. Khalid responded immediately to my inquiry and helped me order the correct window. I got my window reinstalled and replaced next day no longer than 30 minutes. Price was also the lowest compared to every quote i received and they even offer free repairs to any window they installed just incase there is any issues. 5 stars easy
Price assessment: Great price
Services: Auto windshield repair, Installation, Auto side window replacement, Auto rear window replacement, Auto windshield replacement
E
ehweird0 AlvarezLocal Guide · 8 reviewsiTotal number of Google reviews ehweird0 has written across all businesses on Google Maps, not just this one.
I’ve been coming to Low Price Auto Glass for a few years now, and they’ve been consistently great every single time. Their service is incredibly fast. I called first thing in the morning, they ordered my windshield immediately, and had it there within an hour.
I showed up, walked around the corner to grab some lunch, and by the time I got back my car was already finished. What impressed me even more was how busy they were. They had several cars ahead of mine, yet somehow got through all of them and mine in the 45 minutes it took me to walk to the restaurant, order, and eat.
Great prices, fast turnaround, and they always make the whole process easy. It’s hard to find businesses that are this efficient while still doing quality work. Highly recommend!
Price assessment: Great price
Services: Auto windshield repair
C
Christie WrightLocal Guide · 75 reviewsiTotal number of Google reviews Christie has written across all businesses on Google Maps, not just this one.
I recently had the windshield replaced on my BMW X4, and I can honestly say this was one of the best service experiences I’ve had in Los Angeles. From the moment I contacted them, the team was professional, friendly, and very responsive. They gave me a great price that was much lower than several other quotes I received, but the quality of the work was absolutely top level.
The installation was done quickly and very professionally. Everything looks perfect — the windshield fits flawlessly, there are no strange noises, leaks, or issues at all. They treated my car with care and paid attention to every detail. It’s hard to find a company these days that combines affordable prices, fast service, and high-quality workmanship, but these guys really do it all.
What impressed me the most was how honest and efficient they were. No hidden fees, no unnecessary upselling, just straightforward and excellent service. You can tell they have a lot of experience and truly care about customer satisfaction.
If you need windshield replacement or auto glass work in the Los Angeles area, especially for a BMW or other premium vehicle, I highly recommend this place. Definitely a five-star experience and I will gladly recommend them to friends and family.
Price assessment: Great price
Services: Auto windshield repair, Installation
K
Krystal Vasquez7 reviewsiTotal number of Google reviews Krystal has written across all businesses on Google Maps, not just this one.
I absolutely love them Joe is Best and the whole Team they will definitely take care of you! I definitely recommend them and they are fast and their prices are the best in town!!! Thank you guys for all your Hard work !
