Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Luu Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%24+1.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Luu Auto Repair

Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 184 Google reviews

📞 Call (512) 837-1417Request a call back

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Luu Auto Repair is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Luu Auto Repair is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Luu Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Luu Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Luu Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Luu Auto Repair is better than 24% of auto repair shops.D
24

Reviews for your job

Customers hired Luu Auto Repair for 8 kinds of job.

Luu Auto Repair for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Engine repair”

BridgetLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

He deserves all 5 stars and more. He took a moment from his busy day, after I explained my issue, raised my hood and pointed directly to the problem! Had my car fixed in 20 min and even test drove it before giving it back! Car is back to normal!

Great priceGeneral repairs & maintenanceEngine repair
MegLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

First time working with Luu’s for my 2011 Honda CRV. Selected based on volume of high ratings and customer comments. Significantly lower cost compared to the dealership (not what they once were). Fixed three oil leaks, trans fluid service and rear brake pads and rotors - monitoring now. Be prepared to leave your car…

Customer photo from Meg's reviewCustomer photo from Meg's reviewCustomer photo from Meg's review
Reasonable priceEngine repairBrakes
Gus12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Awesome customer service, Don was very helpful with describing the issue and explaining how "mark-up" works, now I understand about warranty coverage. I would recommend this place to anyone in the Austin area. Thank you Don

Reasonable priceEngine repair
DavidLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Most honest and reasonably priced awesome auto mechanics I’ve met, and I flipped cars for a living so I know 👌🏼

Great priceElectrical repairTiresSteering & suspension repair
RickLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Honest, trustworthy, efficient and affordable. Don has a trustworthy personality that’s hard to describe but palpable when you meet him. He truly cares about his reputation and his customers. This is the best place for auto repair in Austin.

Auto brake repairAuto brake replacementAuto maintenance
Sharon11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Don always portrays great quality work and is always honest with me about repairs. He has great integrity and cares about his clients.

A/C installation & repairAir & cabin filter replacementBattery

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance16—
Brakes8—
A/C installation & repair7—
Engine repair6—
Battery6—
Steering & suspension repair6—
Air conditioning6—
Auto engine tuning5—

Compare with

Century AutomotiveExperts Score 95Austin · 4.92★Auto Tek logoAuto TekExperts Score 92Austin · 4.92★All Tune and Lube Total Car Care logoAll Tune and Lube Total Car CareExperts Score 81Austin · 4.78★