Garage door supplier · Detroit, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 110 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
5.0★★★★★3,248 Google reviews · 23 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for punctual appointments, clear communication, and thorough explanations of repairs or upgrades. Technicians are often described as professional and helpful, with many noting that the staff provided detailed instructions on operating new equipment. However, several reviews criticize the pricing structure, citing unexpected additional parts, high labor costs, or aggressive upselling tactics that left some customers feeling overcharged despite the quality of the installation work.
Google rating: 5.0 out of 5 from 3,248 reviews (98% five-star).
Reviews on this page: 3,248 Google reviews (2,970 with written comments, 80 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: November 1, 2026.
Service: Garage Door Repair Service serving Detroit, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
M&M Garage DoorsGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M&M Garage Doors: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M&M Garage Doors: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M&M Garage Doors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M&M Garage Doors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M&M Garage Doors: 99/100 on this factor. Category median: 94.A
99
Bar = this company · dark tick = category median.
Star ratings
3,248 Google reviews we collected
5.0of 5
5 stars3,19998%
4 stars321%
3 stars60%
2 stars60%
1 star50%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise5,16299%
Complaints321%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price36835%
Reasonable61458%
Overpriced131%
Not sure606%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,41027%
Quality & results1,12822%
Speed & response84416%
Would recommend75214%
Communication60512%
Price & value3206%
Honesty & trust1353%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is very knowledgeable, professional, skillful, patient, exceptional customer service and a great sense of humor.”
“Jack and Nick did a great job on installing my new garage door, thank you!”
“Garage was damaged during a huge storm - ended up with a new spring, track portion replacement, new rollers, new tension wires, etc.”
“He came out the same day on a Saturday, which we truly appreciated!”
“M&M garage door was very good about communicating my appointment confirmation and any delays.”
“Friendly and professional all the way I would recommend”
“Work was overpriced and I don't recommend this company to anybody.”
“Kyle was great to work with, good communicator was able to problem solve the issue with the garage door and take care of things in a professional way!”
“The price was very fair and it was great experience from the time I made the appointment all the way through completion.”
“It was a pricey fix considering it was a single spring setup.”
“It’s hard to find such reliable and dedicated service, especially on a weekend!”
People customers mention
Karl77 reviews
Dylan51 reviews
Ryan45 reviews
Kyle42 reviews
Aaron42 reviews
Jeff39 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired M&M Garage Doors for 4 kinds of job. Pick one to see what they paid and said.
Hi
I am pleased to give Charles Johnson
5 Stars and a full salute 🫡
He is very knowledgeable, professional, skillful, patient, exceptional customer service and a great sense of humor. 😂
He installed a whole new garage door system. My wife and I were happy and pleased with Charle's work. If further service
was ever…
Great priceGarage door consultationCustomer supportGeneral repairs & installation
SS7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Kyle was absolutely amazing!He came out the same day on a Saturday, which we truly appreciated! He was professional, knowledgeable, friendly, and extremely helpful. His customer service was exceptional, and he went above and beyond to make sure everything was taken care of. It’s hard to find such reliable and…
SSandra10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Kyle was great to work with, good communicator was able to problem solve the issue with the garage door and take care of things in a professional way! Friendly and professional all the way I would recommend
Reasonable price
DDaniel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Devon installed our new LiftMaster opener and did a great job explaining the necessary equipment and how to operate the new controls through the myQ app, as well as still using the traditional buttons.
Thanks Devon!!
AAntonia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Larry showed up promptly and professional. He repaired garage issues in minimal amount of time.I am happy 😊
Reasonable priceService not listed
MMark10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Danny from M&M arrived right on schedule. He was very personable, provided excellent service and answered all of my questions very satisfactorily. I was very pleased with the results.
Hi
I am pleased to give Charles Johnson
5 Stars and a full salute 🫡
He is very knowledgeable, professional, skillful, patient, exceptional customer service and a great sense of humor. 😂
He installed a whole new garage door system. My wife and I were happy and pleased with Charle's work. If further service
was ever needed, we would definitely request Mr.Charles Johnson
M&M Garage Doors Company
has a great asset when comes to Charles.
Best Wishes
Mr. Exodus
Price assessment: Great price
Services: Garage door consultation, Customer support, General repairs & installation
S
S N7 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Kyle was absolutely amazing!He came out the same day on a Saturday, which we truly appreciated! He was professional, knowledgeable, friendly, and extremely helpful. His customer service was exceptional, and he went above and beyond to make sure everything was taken care of. It’s hard to find such reliable and dedicated service, especially on a weekend! I highly recommend Kyle and M&M Garage Doors. Truly a five-star experience
Kyle was great to work with, good communicator was able to problem solve the issue with the garage door and take care of things in a professional way! Friendly and professional all the way I would recommend
Price assessment: Reasonable price
D
Daniel Kennedy3 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Devon installed our new LiftMaster opener and did a great job explaining the necessary equipment and how to operate the new controls through the myQ app, as well as still using the traditional buttons.
Thanks Devon!!
Price assessment: Reasonable price
Services: Customer support, General repairs & installation
A
Antonia Vaughn6 reviewsiTotal number of Google reviews Antonia has written across all businesses on Google Maps, not just this one.
Danny from M&M arrived right on schedule. He was very personable, provided excellent service and answered all of my questions very satisfactorily. I was very pleased with the results.
P
Patrick Biange2 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Danny was our technician and was beyond amazing! He made sure I was informed of everything he was doing at every step. He also showed me the proper way to clean my garage door.
