Experts Reviews · Company report
M and S AutoWorks logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

M and S AutoWorks

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 5.0★ from 104 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M and S AutoWorks is better than 100% of auto repair shops.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M and S AutoWorks is better than 97% of auto repair shops.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M and S AutoWorks is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M and S AutoWorks is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M and S AutoWorks is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M and S AutoWorks is better than —% of auto repair shops.–
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Reviews for your job

Customers hired M and S AutoWorks for 8 kinds of job.

M and S AutoWorks for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#125 / 355

All 9 Google reviews tagged “Auto maintenance”

Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve gone to Donnie a few times for repairs and inspections. He is always friendly, does great work, and keeps you updated as work progresses. His prices are good and he’s a trustworthy person who doesn’t try to upsell stuff. Great mechanic.

Great priceAuto exhaust system repairVehicle InspectionAuto A/C replacement
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Don is very knowledgeable and honest

Customer photo from John's review
Auto maintenance
Jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I took my CRV to M and S for a state inspection, suspension repair, and check engine light diagnosis. Don was clear and thorough with his diagnosis, and extremely fair with pricing. I've been gouged by mechanics in the past and I can tell you from experience, the pricing here is very fair and transparent. Overall, I highly recommend this shop!

Auto maintenanceAuto engine diagnosticWiper blade installation
mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was great service and attention to detail. Reasonable price. Good communication with mechanics. And my go to car 🚗 repair garage. Always leave with a job well done, and advice to deter future problems and maintenence.

Auto battery maintenanceAuto emissions testingAuto maintenance
Clayeisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very nice got the job done ✅ Fast service very clear and understanding on details I will be coming back😀

Auto maintenance
Alyssa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Donny has been taking care of my cars for years! He is very honest about what needs done and always gets me in and out quickly! He is the only one I see for vehicle repairs and maintenance. They take great care of their customers!!

Auto maintenanceAuto tire replacementEngine repair
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Don is awesome. I used to work in the city and Don would work on my car during the day. I no longer work in the city but take my vehicles to him from Bucks County because he is a fair and honest mechanic. I highly recommend their shop. - Tim H

Air & cabin filter replacementAuto maintenanceBrakes
Green3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast and fantastic service! Needed to have my rear brakes/rotors replaced, and I was quoted a very fair price. I also needed an inspection/emissions and spark plugs replaced. Don said it would take about 4.5 hours for everything, which was a more than reasonable timeframe. He called me 2 hours later, and it was…

Auto brake replacementAuto emissions testingAuto maintenance
MakaylaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My car had a lot of lights on for the last month or so. I called Don last week to tell him about it and he told me to come when I’m ready. I called him back this morning (it’s a Monday morning) and he let me bring it in right away. Hours later, he knew the problem and resolution. He was able to fix and return my car…

Auto maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

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