iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%80+11.3Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★98 Google reviews · 24 photos
96%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$633typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
M.D. Plumbing, Water Heater & Sewer Repair at a glance
Customers consistently describe M.D. Plumbing technicians as professional, knowledgeable, and punctual, often arriving within two hours of a call. Reviews highlight clear communication, thorough explanations of repairs, and competitive pricing compared to other local companies. Services range from emergency water leak detection and drain cleaning to water heater repairs and fixture installation. The primary criticism noted in the limited lower-rated feedback is that the company's service prices are considered high.
Google rating: 5.0 out of 5 from 98 reviews (96% five-star).
Reviews on this page: 98 Google reviews (82 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 22, 2026.
Service: Drain Cleaning Service serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.D. Plumbing, Water Heater & Sewer Repair: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair: 80/100 on this factor. Category median: 100.A
80
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.D. Plumbing, Water Heater & Sewer Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
5.0of 5
5 stars9496%
4 stars44%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
99%praise
Praise18899%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1219%
Reasonable3556%
Overpriced23%
Not sure1321%
$633+26% vs typical drain cleaning services
Middle half of what 54 customers paid ($432–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4423%
Quality & results4021%
Speed & response3921%
Would recommend2212%
Communication1910%
Price & value168%
Honesty & trust105%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and all of questions and I would recommend them to get one”
“RJ and Nick truly did a awesome job on explaining what repairs were needed for the bathtub and they keep me informed of their process.”
“Resolve an emergency issue on the same day without breaking the bank.”
“Would recommend and will likely use for any relevant future service needed.”
“Matt was very thorough, knowledgeable and answered all my questions.”
“The company’s pricing is fair, particularly given the high quality of workmanship and the reliable results they deliver.”
“Honestly, coupled with integrity displayed by them sealed the deal and I am moving forward with them for my project.”
People customers mention
Eli10 reviews
Nick5 reviews
Slava5 reviews
Matt4 reviews
Adam3 reviews
Ariel3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired M.D. Plumbing, Water Heater & Sewer Repair for 8 kinds of job. Pick one to see what they paid and said.
John1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Matt C was great. Went above and beyond to get the right faucet that I needed. He did a thorough job in a timely fashion.
Paid $400–600Not sureFaucet installation
Gina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I was so surprised and happy that we were able to
Resolve an emergency issue on the same day without breaking the bank. Thank you so
Much!
Paid $400–600Water heater repair
JohnLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Sent someone in a timely basis. Matt was very thorough, knowledgeable and answered all my questions.
I would do business with them again.
Paid $1–200Great priceService not listed
Felicia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Slava and Eli were exceptional for our laundry drain repair! They gave us a thorough explanation for the clog and gave us options for the unclog. I will certainly be contacting MD plumbing again if I need any plumbing issues.
Paid $200–400Reasonable priceDrain cleaning
Robert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a water leak under our kitchen sink. At first, we thought it was due to a leaky garbage disposal, but it turned out to be leaky sink faucet. Making an appointment was easy and Slava and Eli showed up earlier than originally planned, which was great for our schedule. Slava photographed and explained what the…
Kristi10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Slava and Eli were so helpful and responded to my call quickly!! They were able to answer all of my questions, and I felt like they did a thorough job to ensure the issue was fixed and recommendations were provided for next steps. Both were so kind and friendly too!!
Very professional and all of questions and I would recommend them to get one
Price assessment: Reasonable price
Price: $600–800
Services: Plumbing pipe repair
Response from the owner · 2 days ago
Blanche, thank you for your kind rating and recommendation. We’re glad our team was professional and answered all of your questions. Your referral means a lot, and we look forward to assisting you or anyone you send our way.
CO BATTLELocal Guide · 27 reviewsiTotal number of Google reviews CO has written across all businesses on Google Maps, not just this one.
RJ and Nick truly did a awesome job on explaining what repairs were needed for the bathtub and they keep me informed of their process. Like how they clean-up as they went along. It was nice that the owner called for a follow-up on how I like the service. Nice touch 😊
Response from the owner · a week ago
We’re thrilled RJ and Nick kept you informed, explained the bathtub repairs clearly, and left the area tidy as they worked. It means a lot that the owner’s follow-up was a nice touch. Thank you for the five-star review and for sharing your experience.
Ben Heninger1 reviewiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Matt is the man, took care of us out after hours and knocked it out of the park. Would call them back out to a job in a heartbeat
Price assessment: Great price
Services: Toilet repair
Response from the owner · a week ago
Thank you for the fantastic review, Ben! We are thrilled to hear that Matt provided exceptional after-hours service for your toilet repair at a great price. Your support means a lot to us, and we are always here whenever you need us again!
Velimir Visnjic1 reviewiTotal number of Google reviews Velimir has written across all businesses on Google Maps, not just this one.
Technicians came very quickly.They were so friendly and professional giving me quick estimate and advise.I am very statisfied with the first service. Thank you.
Response from the owner · 2 weeks ago
Velimir, thank you for the kind review. We're pleased our technicians arrived quickly and provided a clear estimate and helpful advice. It means a lot to hear your first service met your expectations. We appreciate you choosing us.
John L1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Matt C was great. Went above and beyond to get the right faucet that I needed. He did a thorough job in a timely fashion.
Price assessment: Not sure
Price: $400–600
Services: Faucet installation
Response from the owner · 2 weeks ago
John, thank you for letting us know. We’re pleased Matt C found the right faucet and completed the job efficiently and with care. Your kind feedback motivates the team. We appreciate your trust and are ready to help again.
Gina Maraio6 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
I was so surprised and happy that we were able to
Resolve an emergency issue on the same day without breaking the bank. Thank you so
Much!
Price: $400–600
Services: Water heater repair
Response from the owner · 3 weeks ago
Gina, we are so glad we could handle your emergency the same day and keep the cost manageable. Thank you for sharing your experience and for trusting us in a stressful moment. Your feedback means a lot and helps others know what to expect.
Shakena Daniel10 reviewsiTotal number of Google reviews Shakena has written across all businesses on Google Maps, not just this one.
MD Plumbing was the third company and the saying, the 3rd time is the charm rings true! The technicians were extremely knowledgeable and experienced, which was evident from them first glancing at the problem. They also were personable, friendly and straightforward. They did not try to oversell me on unnecessary upgrades and the quoted price was better than the competition. Honestly, coupled with integrity displayed by them sealed the deal and I am moving forward with them for my project.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Shakena, thank you for the glowing review. We’re glad our team’s experience, honesty, and straightforward approach earned your trust. We appreciate you choosing us for your project and look forward to working with you.
Irwin GafenLocal Guide · 464 reviewsiTotal number of Google reviews Irwin has written across all businesses on Google Maps, not just this one.
Irwin, thank you for the great feedback. We’re pleased our team delivered thorough service and responded quickly. We appreciate you choosing us and would be happy to help again in the future.
Ronnie Threatt12 reviewsiTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
I made a call & within 2 hours, Technician Eli was at my home to access the situation & give a diagnosis. I wasn’t able to use the services due to my homeowners insurance coverage.
Services: Plumbing pipe repair
Response from the owner · 3 weeks ago
Ronnie, thank you for the five-star review. We’re pleased Eli could arrive so quickly to evaluate the situation. We understand insurance limitations can prevent services and appreciate you letting us assess the problem. If your coverage changes or you need assistance in the future, we would welcome the opportunity to help.
Mike SchmidtLocal Guide · 43 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Mike, we appreciate the five-star review. We're glad our team was fast, friendly, and professional. Thank you for sharing your experience, and we hope to assist you again.
