Experts Reviews · Company report
M.D. Plumbing, Water Heater & Sewer Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%80+11.3Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

M.D. Plumbing, Water Heater & Sewer Repair

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 98 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.D. Plumbing, Water Heater & Sewer Repair is better than 96% of drain cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 99% of drain cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M.D. Plumbing, Water Heater & Sewer Repair is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 80% of drain cleaning services.A
80
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired M.D. Plumbing, Water Heater & Sewer Repair for 8 kinds of job.

M.D. Plumbing, Water Heater & Sewer Repair for toilet repair

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Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$800–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Toilet repair”

Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Matt is the man, took care of us out after hours and knocked it out of the park. Would call them back out to a job in a heartbeat

Great priceToilet repair
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service overall. Very efficient service, no surprises, and job was completed quickly and relatively quietly. Would recommend and will likely use for any relevant future service needed.

Reasonable priceToilet repair
JosephLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

For the past six years, I have relied exclusively on MD Plumbing for all of our plumbing needs, including drain cleaning, toilet repairs, and the installation of a complex water‑leak detection and automatic shut‑off system. Throughout this time, I have consistently found MD Plumbing’s technicians to be exceptional.…

Paid $400–600Reasonable priceToilet repair
Kristi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Slava and Eli were so helpful and responded to my call quickly!! They were able to answer all of my questions, and I felt like they did a thorough job to ensure the issue was fixed and recommendations were provided for next steps. Both were so kind and friendly too!!

Paid $800–1,000Reasonable priceToilet repairDrain cleaning
Erick13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tech was on time & gave advance notice he was in route he seemed to be very knowledgeable in his craft & took the time to properly investigate the issue he got us fixed at a fair price & we will definitely keep them in our system for future services

Paid $200–400Reasonable priceToilet repair
CHERIE4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a great experience with MD Plumbing. Good communication and Fernando was very pleasant and friendly. I appreciated him taking the time to explain to me what he was doing. Thank you!!

Paid $1,000–1,200Great priceToilet repairToilet installation
Gerry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our family has used M&D Plumbing services for a variety of needs over the last 5 years with great, reliable results - they are my go to for trusted plumbing services. Most recently, we had a toilet repair (foreign object flushed that needed to be cleared, which required the toilet to be removed which unfortunately…

Reasonable priceToilet repairDrain cleaningPlumbing leak repair
Lisa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

MD Plumbing was amazing to work with, Ariel and RJ were very prompt and professional. I will definitely use them again and recommend them.

Paid $600–800Great priceToilet repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Fernando was the consummate professional. Based on his explanation, we are replacing all four toilet components

Paid $1,800–2,000Reasonable priceToilet repairPlumbing leak detectionPlumbing leak repair
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

MD Plumbing responded very quickly to my request for service in three areas of my home. Slava and Eli were very respectful in my home and performed the repairs in an efficient manner. They also explained the nature of my repairs for future reference.

Paid $600–800Not sureToilet repairDrain cleaningPlumbing leak detection
HarrietLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

MD Plumbing has taken care of our plumbing repairs efficiently and on short notice using quality supplies and a knowledgeable plumber. Adam , who was the scheduling coordinator, made sure our service was set up on our schedule and was readily available to answer my calls. Fernando was the plumber who skillfully…

Paid $800–1,000Not sureToilet repairDrain cleaningPlumbing leak detection
JasonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Rating only, no written review.

Paid $2,000+Not sureToilet repair

Price

$633+26% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 56%Overpriced 3%Not sure 21%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning15$248–$593
Toilet repair12$239–$680
Plumbing leak detection10$205–$630
Plumbing pipe repair9$353–$1.4k
Plumbing leak repair7$248–$793
Shower repair4$209–$613
Water heater installation4$1.2k–$2.5k
Water heater repair3$227–$596

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