Pest control service · Birmingham, AL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#241 of 363 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 34%
4.9★★★★★981 Google reviews · 24 photos
95%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$100typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Magic City Pest Control 4.9 out of 5 based on 981 reviews, with the owner responding to 94% of feedback. Customers frequently praise technicians for punctuality, professionalism, and clear communication regarding pest issues like roaches, mice, and hornets. Recurring themes include the team's knowledge of family-friendly methods and willingness to accommodate specific household needs. However, low-star reviews cite concerns about unannounced entries, billing disputes, contract lock-ins, and property damage, indicating occasional lapses in service consistency and follow-up.
Google rating: 4.9 out of 5 from 981 reviews (95% five-star).
Reviews on this page: 981 Google reviews (750 with written comments, 5 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: November 10, 2026.
Service: Pest Control Service serving Birmingham, Alabama.
Data from Google, last updated November 10, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Magic City Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Magic City Pest Control: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Magic City Pest Control: 84/100 on this factor. Category median: 93.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Magic City Pest Control: 98/100 on this factor. Category median: 96.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Magic City Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Magic City Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Magic City Pest Control: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
981 Google reviews we collected
4.9of 5
5 stars93495%
4 stars263%
3 stars40%
2 stars61%
1 star111%
Praise vs complaints
Phrases our text analysis found in 750 written reviews
99%praise
Praise1,24999%
Complaints191%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3843%
Reasonable4248%
Overpriced22%
Not sure67%
$100-8% vs typical pest control services
Middle half of what 50 customers paid ($50–$116) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude43734%
Quality & results27922%
Speed & response21017%
Would recommend15212%
Communication937%
Price & value605%
Honesty & trust373%
What customers talk about
We read 750 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They tackled our roach problem professionally and with ease.”
“They were very unprofessional, and the manager/owner refused to talk to my contractor.”
“If you want exceptional service I highly recommend Magic City Pest Control.”
“This company is THE WORST!”
“My Tech, Jackson takes care of my house as if it was his own, he is so efficient.”
“We plan to use them for many years to come and recommend them to anyone we know.”
“I WOULD NEVER USE THEM AGAIN!”
“Jonathan was so polite and explained what he was doing; he was even extra quiet because I had a sleeping baby!”
“The initial price for the first visit was very reasonable.”
“But now after being ripped off $200 by this company I keep getting texts asking if I want to hire them again.”
“I would recommend them to all my friends and family they are trustworthy, knowledgeable, and effective!”
People customers mention
Jeremy12 reviews
Kenzie12 reviews
Jonathan11 reviews
Jon8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Magic City Pest Control for 8 kinds of job. Pick one to see what they paid and said.
leda13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Johnathan was friendly and polite! He sprayed and gave attention to areas I asked for. Very happy with the service.
Paid $80–100Reasonable priceHome inspection
Ryan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Bridger was perfect at his job today. He is very professional and does quality work. I’d give him 5 stars all day, every day. Your employees make your company awesome, and you have great people representing Magic City Pest Control. Thank you for taking care of our pest control needs.
Paid $100–120Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Dwight5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ethan was excellent: polite, personable, knowledgeable. He provided details of what he was doing and why, and suggested ways I could help to prevent mice in my home. Ethan went above and beyond to make his visit successful. He is an exceptional representative of your company, ensuring great customer service and…
Paid $1–20Great priceRodent extermination
SheilaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
After feeling panic when I crossed paths with an angry hornet on my front porch, I was SO relieved that Magic City Pest Control responded! Karson was professional, prompt, personable, knowledgeable! Thank you for getting rid of those two hornets' nests so quickly, Karson!
Paid $180–200Hornet & wasp extermination
Diane2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Again we were not alerted to your visit so I can’t speak to seeing physically but we have had no trouble with any ants or bugs so remain satisfied
Paid $20–40Reasonable priceAnt exterminationService not listed
Kathy12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I requested a call before arrival so I could remove my bird feeders before spraying and he called me to make sure he covered a timeline that would work for me. He called me after his work and told me what a beautiful yard I had and that he was extra careful around the feeders since I couldn’t be there. Very considerate and conscientious.
This is an amazing company. Definitely worth a discussion about any homeowners pest control needs. If you want exceptional service I highly recommend Magic City Pest Control.
Price assessment: Great price
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · a day ago
Thank you Ernie, we are so grateful to have earned your trust and loyalty. It means the world to us!
Doreen MastersLocal Guide · 12 reviewsiTotal number of Google reviews Doreen has written across all businesses on Google Maps, not just this one.
This company is amazingly experienced, they really know their business and get the job done right.
My Tech, Jackson takes care of my house as if it was his own, he is so efficient. I also want to mention Stacey who schedules the appointments, such a great person.
I just can't say enough about this company, I am so glad I found them. They fixed my problem and I don't see a bug anywhere!
Response from the owner · a day ago
Doreen, we are grateful for you! Thank you for your kind words and for sharing your experience so others can get a glimpse into what its like to work with us. We want our customers to feel like family!
Karre Self6 reviewsiTotal number of Google reviews Karre has written across all businesses on Google Maps, not just this one.
Bridger was perfect at his job today. He is very professional and does quality work. I’d give him 5 stars all day, every day. Your employees make your company awesome, and you have great people representing Magic City Pest Control. Thank you for taking care of our pest control needs.
Price assessment: Reasonable price
Price: $100–120
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · 6 months ago
Thank you, Ryan, for taking the time to leave a review. Your feedback is appreciated!
Caroline Moffitt7 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Magic City Pest Control is top tier. They tackled our roach problem professionally and with ease. We've had a few rats as well, but within days of their visit we had signs the bait they used was working.
Each member of the team is the best of the best. They have great advice, share their knowledge, and make a plan that works best for your household (children, pets, etc.).
Making an appointment was easy, asking questions over the phone was a breeze, switching plans from German roach to General Pest was done without hassle.
This is our first time renting a home and we are so happy to have found Magic City right off the bat. We plan to use them for many years to come and recommend them to anyone we know.
Price assessment: Great price
Services: Rodent extermination, General pest inspection, Cockroach extermination
Pest type: Rodents, Cockroaches, Other
Response from the owner · a week ago
Caroline, thank you so much for sharing your experience! We are so grateful for your support and loyalty. It is a pleasure to serve you, and we look forward to working with you for years and years to come!
Carolyn Campbell1 reviewiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Joshua was fantastic!! He took his time, was so helpful and eased my anxiety about the mouse problem I was having. Highly recommend!
Response from the owner · 3 weeks ago
Thank you for your recommendation! We know how stressful and scary those rodents can be, and we are so glad our technician served you with such great quality and care. That is what we stand for! Please don't hesitate to reach out if there is anything else we can do!
