Appliance repair service · Antioch, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%97+14.8Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 17 microwave repair servicesiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★75 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the punctuality, professional communication, and transparent pricing during repairs for washers, dryers, refrigerators, and dishwashers. Reviewers highlight the technician's ability to diagnose issues accurately and provide same-day service or clear cost estimates before work begins. The service is described as efficient and honest, with no recurring criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 75 reviews (99% five-star).
Reviews on this page: 75 Google reviews (67 with written comments, 4 with photos).
Owner responses: the business replied to 7% of reviews.
Most recent review: October 17, 2026.
Service: Microwave Repair Service serving Antioch, California.
Data from Google, last updated October 25, 2026.
Score profile vs other microwave repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Magnet Appliance RepairMicrowave Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Magnet Appliance Repair: 98/100 on this factor. Category median: 87.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Magnet Appliance Repair: 96/100 on this factor. Category median: 84.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Magnet Appliance Repair: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Magnet Appliance Repair: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Magnet Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.
Star ratings
75 Google reviews we collected
5.0of 5
5 stars7499%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 67 written reviews
98%praise
Praise19698%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price114%
Reasonable686%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4422%
Staff & attitude4020%
Quality & results3417%
Would recommend2613%
Price & value2312%
Communication189%
Honesty & trust147%
What customers talk about
We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He then arranged for Sergey (the owner) to come out the same afternoon who quickly and successfully fixed my washer.”
“sher drainage issue and I called and talked with Albert who was very helpful in preliminarily diagnosing the problem and letting me know the possible…”
“He is knowledgeable, professional, and clearly experienced—he quickly identified the issues and fixed everything efficiently.”
“My Whirlpool front load drier needed a new pulley installed as the drum was not spinning properly and making a horrible sound.”
“We would definitely recommend Sergey to anyone in need of appliance repair!”
“He fixed it beautifully for a totally reasonable price and I would happily call them again for any appliance repair in my house!”
“Good communication, prompt and professional service and Sergey was great with my dishwasher and freezer handle repair.”
“…or a washer issue and the person who answered was so professional and honestly told me that I will be spending a lot of money on repairs so I might as…”
People customers mention
Sergey11 reviews
Fuse3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Magnet Appliance Repair for 7 kinds of job. Pick one to see what they paid and said.
LINDA4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I received an immediate call back following my message. An appt was scheduled for a few days later. Sergey called an hour early as he was able to come sooner. Sergey was very pleasant in explaining what the problem might be. He gave me a price for a new fan and offered to put it in to see if that was indeed the…
I am so happy I found Magnet thru all the great reviews online! I had a washer drainage issue and I called and talked with Albert who was very helpful in preliminarily diagnosing the problem and letting me know the possible cost range. He then arranged for Sergey (the owner) to come out the same afternoon who quickly and successfully fixed my washer. Sergey is very knowledgeable, courteous, meticulous, and patient. He ran my washer a few cycles to make sure it was working properly before leaving. I thought the cost was reasonable too.
Hopefully I will not have appliance issues again too soon, but when I do, I will definitely reach out to Sergey!
M SekLocal Guide · 19 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
I had called them for a washer issue and the person who answered was so professional and honestly told me that I will be spending a lot of money on repairs so I might as well buy a new washer. I did get another company to come and check it out and they said they will repair me and charged me a lot for the repair and nothing worked and eventually I had to buy a new washer. So I really wish I had listened to them. But have saved their information, any issue with any appliance in the future am definitely calling this company. They are really honest.
Patti Reising3 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Would highly recommend. Good communication, prompt and professional service and Sergey was great with my dishwasher and freezer handle repair. Thank you!
Andrew Nguyen6 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
We had Sergey come over twice to repair our appliances, and we couldn’t be more satisfied with his work. He is knowledgeable, professional, and clearly experienced—he quickly identified the issues and fixed everything efficiently. On both visits, he was courteous, punctual, and took the time to explain what needed to be done. It’s such a relief to find someone reliable and skilled. We would definitely recommend Sergey to anyone in need of appliance repair!
Sergey was great. Our dryer went out yesterday, Sunday 10/26, was screeching like crazy. Sounded horrible. Today 10/27, I called Magnet Appliance Repair based on the local San Ramon and Dublin reviews I saw here. When I called they sounded busy but said they would try to get me in the schedule but would put me on the schedule for Wed 10/29. I was ok with that. But about 30 mins later they called and said they would fit me in same day 10/27 4pm. Sergey called 15 mins before arriving. Was prompt and polite, friendly and professional. He quickly diagnosed the problem, had the parts on hand and was able to fix the problem within 2 hrs time. Plus he fixed the dryer door our kids had bent and made it not close properly. He also advised that my dryer vent needed to be cleaned but its not something they do. But gave tips on how I could do it myself or call a company to do it. I asked Sergey to change the belt on the dryer since he had it off but he showed it to me and showed me a new belt and showed how my current belt was in excellent condition and still like new. I truly appreciated his honesty and diligence. Great Job Sergey! I would and will highly recommend Magnet Appliance Repair and Sergey. ⭐️⭐️⭐️⭐️⭐️
Price assessment: Reasonable price
Services: Dryer repair
Response from the owner · 11 months ago
Thanks a lot for sharing your experience. I’m glad I could fix the problem and make sure your dryer runs like new. Appreciate your trust and support!
Lisa Walter8 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
My dryer just stopped turning. After reading Magnet Appliance reviews and their website (which clearly lays out the pricing) I asked them to come and take a look. They were AMAZING! Sergey is very knowledgeable, professional and he patiently spent time answering all of my questions about the machine. He fixed it beautifully for a totally reasonable price and I would happily call them again for any appliance repair in my house! Highly recommend!
Price assessment: Reasonable price
Services: Dryer repair
Response from the owner · a year ago
Thank you so much for the kind words! I’m really glad I could help get your dryer working again. It was a pleasure answering your questions, and I truly appreciate your trust. I’ll be happy to help anytime you need appliance repair in the future!
