Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Major Minor Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Major Minor Auto Service

New Orleans, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 94 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Major Minor Auto Service is better than 94% of auto repair shops.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Major Minor Auto Service is better than 93% of auto repair shops.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Major Minor Auto Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Major Minor Auto Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Major Minor Auto Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Major Minor Auto Service is better than 61% of auto repair shops.B
61

Reviews for your job

Customers hired Major Minor Auto Service for 8 kinds of job.

Major Minor Auto Service for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#87 / 102

All 5 Google reviews tagged “Brakes”

JakeLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been to the shop twice; brakes, suspension, and oil change. They have always communicated clearly, in a timely manner, and provided notice of any updates. The folks here do good work, price their services reasonably, and give accurate cost and time estimates. I would recommend them!

Reasonable priceSteering & suspension repairBrakesOil change
Alice12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My daughter’s brakes went out and she lives in New Orleans. Our mechanic that we trust (Eric’s Car Care) is on the Northshore in Mandeville. Her car would not make it to Mandeville without brakes. She called friends and they recommended Kevin at Major Minor Auto on Jean Lafitte Pkwy in Chalmette. It was fixed in a…

Brakes
SaraLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Kevin Minor was first my mechanic and now my friend because he is a great human being. He is a gifted mechanic and always charges fair prices. Whenever I take my car to any other mechanics, they never seem to diagnose the problem correctly, or end up trying to convince me into paying for a bunch of things that I…

BatteryBrake service & repairBrakes+ Professionalism
LollyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am so glad I met Kevin. He has taken care of me over the last year and a half and is without a doubt, the best person to ever touch any car I have ever had. He will tell you the truth about your vehicle. He doesn’t sugarcoat what is needed. He will do the job right and on time. He will do his best to do it as…

BrakesAuto engine diagnosticTransmission+ Punctuality+ Quality+ Professionalism
NeoVeritas7Local Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is one of the good guys people look for and keep using their entire life. Good work, fair price. When my old guy was gouging me, Kevin gave me a fair price, and did great work. Can't recommend this place enoughy.

Brake service & repairBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 83%Reasonable 17%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change12—
Steering & suspension repair7—
Electrical6—
Brakes5—
Brake service & repair5—
Transmission5—
Auto engine diagnostic5—
Tires3—

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