Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%91+31.9Reliability 15%91+13.7Craft & service 20%81+16.2Value 10%18+1.8Momentum 8%51+4.1Track record 7%19+1.3Accountability 5%49+2.5Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCOREMarion Plumbing & Heating, LLC
Chicopee, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 67 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Marion Plumbing & Heating, LLC is better than 91% of plumbers.A
91
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Marion Plumbing & Heating, LLC is better than 91% of plumbers.A
91
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Marion Plumbing & Heating, LLC is better than 81% of plumbers.A
81
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Marion Plumbing & Heating, LLC is better than 18% of plumbers.F
18
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Marion Plumbing & Heating, LLC is better than 51% of plumbers.C
51
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Marion Plumbing & Heating, LLC is better than 19% of plumbers.F
19
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Marion Plumbing & Heating, LLC is better than 49% of plumbers.C
49
Reviews for your job
Customers hired Marion Plumbing & Heating, LLC for 1 kinds of job.
Marion Plumbing & Heating, LLC for heating system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,600–1,800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$834
All 1 Google reviews tagged “Heating system repair”
Nathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Found out my water heater was leaking and they were able to come fix it right away for an affordable price. Excellent customer service! Very professional, friendly and polite.
Paid $1,600–1,800Reasonable priceHeating system repairHeating system installation
Price
$1.6k+247% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 10%Reasonable 80%Overpriced 10%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system installation | 4 | — |
