General contractor · Kennewick, WA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 30 home remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★27 Google reviews · 24 photos
89%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mark Vincent Construction LLC 4.8 out of 5 based on 27 reviews, with the owner responding to 85% of feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing for services including kitchen and bathroom remodels, exterior painting, and structural additions. Recurring themes highlight professional craftsmanship and responsive project management, while minor criticisms note occasional schedule delays or specific subcontractor issues.
Google rating: 4.8 out of 5 from 27 reviews (89% five-star).
Reviews on this page: 27 Google reviews (24 with written comments, 2 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 31, 2024.
Service: Home Remodeling Contractor serving Kennewick, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other home remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
This companyHome Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mark Vincent Construction LLC: 85/100 on this factor. Category median: 97.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mark Vincent Construction LLC: 77/100 on this factor. Category median: 96.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mark Vincent Construction LLC: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mark Vincent Construction LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mark Vincent Construction LLC: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
4.8of 5
5 stars2489%
4 stars27%
3 stars00%
2 stars14%
1 star00%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
95%praise
Praise5795%
Complaints35%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1220%
Would recommend1017%
Speed & response915%
Communication915%
Honesty & trust813%
Staff & attitude610%
Price & value610%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was efficient, great with communication, and very thorough.”
“I would use them again and don't hesitate to recommend them for any large, complex job.”
“I called and left a message and had a response from the owner right away.”
“We had a late start due to some engineering and other delays.”
“He kept us updated when there were delays in deliveries or other problems.”
“Doug was reliable and helpful throughout the whole process.”
“His team is efficient, knowledgeable and is attentive to detail.”
“From a patio cover to reframing exterior door header to a kitchen remodel, Doug provides quality service at a reasonable price.”
People customers mention
Doug9 reviews
Jesse6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mark Vincent Construction LLC for 8 kinds of job. Pick one to see what they paid and said.
Kayla10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Vincent Construction is highly recommendable. I called and left a message and had a response from the owner right away. He did a free estimate for me on my roof. He was efficient, great with communication, and very thorough. I had a wonderful experience.
Gertrudes4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Doug Vincent ( Mark Vincent Construction) and his team did a great job renovating our home . They were on schedule, open to communication
with great creativity . Thank you .
Highly recommend them . Five stars
Matt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We have worked with MVC on three projects and have been extremely happy with each. From a patio cover to reframing exterior door header to a kitchen remodel, Doug provides quality service at a reasonable price. His team is efficient, knowledgeable and is attentive to detail. MVC is our go-to for projects big or…
Michael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Excellent craftsmanship. Great communication throughout the entire project. Highly recommended.
MaryLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Mark Vincent Construction was fantastic! They remodeled our master bathroom and it came out beautifully. They were punctual, and the project finished on time. We were a little over budget, but that was our fault due to the upgraded tile we chose. We had a lovely experience with Doug, the owner. And Jesse,…
Cindy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Doug Vincent was a superb contractor for a major house renovation that his team did at our house. Our house is over 100 years old, so it was badly in need of renovation. Doug was reliable and helpful throughout the whole process. He kept us updated when there were delays in deliveries or other problems. Jesse, his…
Vincent Construction is highly recommendable. I called and left a message and had a response from the owner right away. He did a free estimate for me on my roof. He was efficient, great with communication, and very thorough. I had a wonderful experience.
Response from the owner · a year ago
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled you found our communication, efficiency, and thoroughness satisfactory. Providing prompt and professional service is always a top priority for us at Mark Vincent Construction.
It was a pleasure working with you, and we genuinely appreciate your recommendation. If you need anything in the future, don't hesitate to let us know—we're here to help!
Gertrudes Racsa4 reviewsiTotal number of Google reviews Gertrudes has written across all businesses on Google Maps, not just this one.
Doug Vincent ( Mark Vincent Construction) and his team did a great job renovating our home . They were on schedule, open to communication
with great creativity . Thank you .
Highly recommend them . Five stars
Response from the owner · 2 years ago
Thank you, Gertrude! I'm glad to hear that you had a positive experience working on your project with us. It was a pleasure collaborating with you. Your knowledge and understanding of the overall process, along with your valuable ideas, greatly contributed to the success of the project. We always appreciate working with proactive and engaged clients like yourself. If you have any future projects or need further assistance, please don't hesitate to reach out. We would be more than happy to assist you.
Gerald Mattis2 reviewsiTotal number of Google reviews Gerald has written across all businesses on Google Maps, not just this one.
We contracted Mark Vincent Construction last year, but specifically we wanted Doug Vincent after multiple meetings with several contractors. Our project was a massive remodel including the addition of a second floor (with master bath, bedroom and sitting room), wall removal, emplacing large steel beams, footing reinforcement, replacing nearly all sheetrock, new texture throughout, moving stairwells, new entries, new EIFS exterior and more. We had a late start due to some engineering and other delays. Once started, Doug and his site manager Jesse kept all the various trades, vendors and subs (20+) on track and mostly deconflicted, while contending with some nasty winter weather and supply chain issues. This was my first major remodel and it could have gone very badly, but it came out beautifully and it's due to Doug and Jesse. I would use them again and don't hesitate to recommend them for any large, complex job.
Dear Gerald and Renata,
It was indeed my absolute pleasure to remodel your home. There were numerous elements to consider, and a lot of things were happening simultaneously. Despite the extensive remodeling that was carried out, it was remarkable how you both managed the situation tremendously well, always with a positive outlook and a smile on your face.
I am immensely grateful for this opportunity and have to express that not many are able to handle such extensive remodels as gracefully as you both did. It truly reflects the kind of wonderful individuals you are. I am very fortunate to have had the chance to work with you and to form this relationship.
I can't wait for the opportunity to serve you again in the future. Thank you once again for being such great clients and wonderful people.
Matt & Gloria Scott4 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
We have worked with MVC on three projects and have been extremely happy with each. From a patio cover to reframing exterior door header to a kitchen remodel, Doug provides quality service at a reasonable price. His team is efficient, knowledgeable and is attentive to detail. MVC is our go-to for projects big or small. We strongly recommend MVC to provide quality craftsmanship and a great end result for your home improvement needs!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Consultation, Remodeling, Home addition construction, Drywall installation, Kitchen remodeling, Patio construction
Response from the owner · 3 years ago
Matt and Gloria, as always it was a pleasure working for you guys. Gloria you have such good taste it would be difficult for any projects we do for you to look bad. Thank you for the kind words and I hope you enjoy your new kitchen! See you on the next one!
Michael Scheel1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Thank you, Micheal. Projects like yours that carry such significance are always a good reminder of why we do what we do with the value we bring. I hope you guys enjoy your new bathroom!
Mary DorregoLocal Guide · 60 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Mark Vincent Construction was fantastic! They remodeled our master bathroom and it came out beautifully. They were punctual, and the project finished on time. We were a little over budget, but that was our fault due to the upgraded tile we chose. We had a lovely experience with Doug, the owner. And Jesse, the foreman, kept things moving. We love our new walk in shower! Gorgeous! The tile had a specific pattern to it, and the tile guys matched it up perfectly. Great experience with Mark Vincent Construction!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Bathroom remodeling
Response from the owner · 3 years ago
We appreciate the kind words, Mary! You guys were such a pleasure doing business with. You were understanding, kind, and exceptionally easy to work for. MVC thanks you for the work and hopes to hear about your future remodeling needs. Thanks again!
Cindy Bullock1 reviewiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Doug Vincent was a superb contractor for a major house renovation that his team did at our house. Our house is over 100 years old, so it was badly in need of renovation. Doug was reliable and helpful throughout the whole process. He kept us updated when there were delays in deliveries or other problems. Jesse, his foreman, is truly extraordinary — I know of nobody else who has his combination of a remarkable breadth of skill and dedication to doing the job right. Doug and Jesse both did everything to make sure that our renovation was done thoroughly. The sub-contractors who did some of the painting, etc., were invariably polite, professional, and friendly. I enthusiastically recommend Mark Vincent Construction.
Positive: Responsiveness, Quality, Professionalism, Value
Thank you so much for your kind words, Cindy. You and Morris are such kind and respectful people. It was without question our pleasure remodeling your home. We will see you on your next one!
Cristina Carey3 reviewsiTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
We worked with MVC for 2 years before we started a complete home renovation last spring. They were able to transform an outdated 1965 mid-century into our forever home. The team was honest about "construction life", worked with us through every turn from design, layout and of course backordered items, were responsive with updates and answering questions, and delivered the end product beautifully. We are very, very, happy!
It was such a pleasure working with you and your husband. You two are the reason why I enjoy remodels so much. Thank you so much for trusting in MVC for your project and i look forward to any future project you may have.
Petra “Josie” VillaLocal Guide · 8 reviewsiTotal number of Google reviews Petra has written across all businesses on Google Maps, not just this one.
If you're looking for a firm for remodel, I would recommend Mark Vincent Construction. Working with Mark to design my kitchen was easy. It's important to know what you want as there were some things that were not asked that I wish we had covered up front. Still a pleasant experience.
Positive: Responsiveness, Quality, Professionalism, Value
Services: Remodeling
Response from the owner · 5 years ago
Petra, thank you so much for sending us a review. We very much appreciate all feedback given by our homeowners. It allows us to continue to grow and better our customer service. Thanks again, Petra, for Thinking of Mark Vincent Construction, and please reach out to us for any future projects.
THE RIFLEMANLocal Guide · 107 reviewsiTotal number of Google reviews THE has written across all businesses on Google Maps, not just this one.
I have used MVC a few times now. They have always provided professional, quality workmanship for me. My latest remodel was mostly exterior work but inside work, too. A complete new exterior house facade. Lap siding over my existing T-111. Good work considering it snowed most of the time they were working. They setup plastic tents to protect the work.
They did go over schedule but this is forgivable since due to weather and staff illnesses. Also, this was the beginning of COVID. I especially was pleased that Doug had an internet construction project communication platform (BUILDERTRENT) to provide communication updates, work progress photos, and billing/payment access. This was useful to me because I was living in Las Vegas at the time and could not be onsite during the work; only during inspections. Overall, I trust Doug and his crew. He has managed to take over his father's business and continue the MVC quality of workmanship and service.
Positive: Responsiveness, Quality, Professionalism, Value
Services: Consultation, Remodeling, Paint indoors, Exterior painting, Drywall repair, Repair flooring, Service not listed
Response from the owner · 5 years ago
Mr. Reifle, it was an absolute pleasure to do business with you. You were fair and understanding throughout the entire remodel. We did go through a few trials but ultimately focused on what we could do to complete your project and exceed your expectations. We appreciate you and look forward to work ahead! Thank you for your business.
