Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts
Customers frequently highlight the dealership's friendly, professional staff and efficient process for securing vehicles, often noting that sales representatives were helpful in finding cars within specific price ranges. The service department also receives praise for addressing customer concerns. However, low-star reviews cite issues with inventory availability not matching phone appointments, excessive repair costs for minor issues, and difficulties with financing terms or documentation.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
366 Google reviews we collected
Phrases our text analysis found in 338 written reviews
How often each topic comes up in the written reviews
We read 338 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stone's aunt is very kind, she helped us a lot, I recommend her”
“Finally spoke with Breanna the “manager” Extremely unprofessional, and dismissive couldn’t give me any straight answers as to why no one could get bac…”
“I would recommend marcosi and Otto to anybody looking for a car.”
“I would Not recommend this establishment because they definitely padded the bill and did not stick to the specific diagnosis that was already known an…”
“Thanks to Brandon Stone and Kyle for doing an awesome job.”
“The things they said they fix yesterday they did not fix they are scammers run”
“…e right he got me in a 2020 new car good miles clean car process was quick easy fast In and out baby y’all go get with stone he’ll get you together…”
“Stone was amazing he talked me through everything he answered all my questions before I even asked them.”
“I felt like he genuinely cared & wasn’t your typical sales guy.”
“No integrity and didn't live up to the so called reputation of being reputable.”
“Stone help me and my wife get a great deal on a new car”
“We Don't recommend anyone go get taken advantage of and ripped off by this used car dealer.”
praise complaint · found by our text analysis, Google review wording unchanged.
brandon and stone took good care of me and give me time to prepare with me being unready
The service department at mulcosian Auto is a five-star customer service. and I would like to thank Alyssa and Jose for their hard work in getting to the bottom of my concerns. I would also like to thank Josh at the Taylorsville store for helping me as much as he has. I would recommend marcosi and Otto to anybody…
These guys are so awesome. They help me get into another car. The other car I got into wasn’t the best now I have a brand new car. These guys are highly recommended to go to. Thanks to Brandon Stone and Kyle for doing an awesome job. Thank you for your business.
I’m so excited that Stone Fia helped me to get to the truck that I really like. Best customer service and very friendly. Come to Markosian Auto they are the best.
Stone was amazing and helped us get into exactly what we wanted. Worth 5 stars and more
Brandon was so great. He was up front with everything. Had the cars that I liked ready for my wife and I ready to test drive while he was doing the stuff for approval and doing his dealer stuff. This was the best car buying experience I have ever had.
4.7 ★★★★★ 366 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
brandon and stone took good care of me and give me time to prepare with me being unready
Thank you for trusting us with your business and we are happy to go at the customers pace. -Sincerely, Brandon Hall Store Director @ Tooele Markosian Auto
Stone help me and my wife get a great deal on a new car
Thank you for your business! -Sincerely, Brandon Hall Store Director @ Tooele Markosian Auto
The service department at mulcosian Auto is a five-star customer service. and I would like to thank Alyssa and Jose for their hard work in getting to the bottom of my concerns. I would also like to thank Josh at the Taylorsville store for helping me as much as he has. I would recommend marcosi and Otto to anybody looking for a car. it's an all-around great place to shop
Thanks for the five-star shout-out, Rick! We’re thrilled you had a great experience with our team and appreciate the kind words about Alyssa, Jose, Josh, and the overall service at Markosian Auto Tooele.
Stone was good he took care of me
Bryan, thank you for trusting us with your business and finding you just the right car to fit. We appreciate the opportunity and can't wait to continue to assist you for all future needs. -Sincerely, Brandon Hall Store Director @ Tooele Markosian Auto
These guys are so awesome. They help me get into another car. The other car I got into wasn’t the best now I have a brand new car. These guys are highly recommended to go to. Thanks to Brandon Stone and Kyle for doing an awesome job. Thank you for your business.
Thanks for the fantastic words, Braydon! We’re glad to hear you’re enjoying your new car and appreciate the kind compliments about Brandon, Kyle, and our team. -Sincerely, Brandon Hall Store Director @ Tooele Markosian Auto
Stone was great
Nadalee and Ashley, thank you for your review. Stone takes the customer experience seriously and I'm glad you got a taste. Enjoy your beautiful new Rogue! -Sincerely, Brandon Hall Store Director @ Tooele Markosian Auto
I’m so excited that Stone Fia helped me to get to the truck that I really like. Best customer service and very friendly. Come to Markosian Auto they are the best.
Homelo, we appreciate you continuing your business and upgrading with us. We were thrilled to get you exactly into the truck you wanted and know it's going to suit you well. Thank you again! -Sincerely, Brandon Hall Store Director @ Tooele Markosian Auto
Stone was amazing and helped us get into exactly what we wanted. Worth 5 stars and more
Rickey, thank you for the generosity and we love stars and will take as many as we can get! We were so happy to find just the right car that fit your needs and are always happy doing the leg work to find them. -Sincerely, Brandon Hall Store Director @ Tooele Markosian Auto
Brandon was so great. He was up front with everything. Had the cars that I liked ready for my wife and I ready to test drive while he was doing the stuff for approval and doing his dealer stuff. This was the best car buying experience I have ever had.
Thank you so much for giving me the opportunity to serve you Mike and Stephanie. You two were wonderful and made my job easy. We appreciate you sticking with us for your upgrade! -Sincerely, Brandon Hall Store Director @ Tooele Markosian Auto
Stone was a very kind guy. Very helpful and chill and did a great job getting me into something I LOVE after wrecking my last vehicle. I wanted something similar and he made it happen thanks stone!
Brittany, Thank you for taking the time to leave us such a glowing review. We appreciate the opportunity to serve you and your mother. We hope you enjoy the new wheels. -Sincerely, Brandon Hall Store Director @ Tooele Markosian Auto
Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts
