iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%76+5.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 30%
5.0★★★★★825 Google reviews · 24 photos
98%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Marquis Tree Service for professional crews, thorough cleanup, and responsive communication regarding estimates and scheduling. Services typically include tree removal, pruning, and stump grinding, with many noting fair pricing and punctual arrival. However, lower-rated reviews highlight recurring issues with miscommunication about final costs, incomplete work relative to quotes, and delays in receiving estimates, leading some customers to seek alternative providers.
Google rating: 5.0 out of 5 from 825 reviews (98% five-star).
Reviews on this page: 825 Google reviews (751 with written comments, 69 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 29, 2026.
Service: Stump Removal Service serving Waltham, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Marquis Tree ServiceStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Marquis Tree Service: 93/100 on this factor. Category median: 97.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Marquis Tree Service: 89/100 on this factor. Category median: 97.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Marquis Tree Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Marquis Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Marquis Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Marquis Tree Service: 76/100 on this factor. Category median: 75.B
76
Bar = this company · dark tick = category median.
Star ratings
825 Google reviews we collected
5.0of 5
5 stars80998%
4 stars51%
3 stars30%
2 stars20%
1 star61%
Praise vs complaints
Phrases our text analysis found in 751 written reviews
99%praise
Praise1,72199%
Complaints191%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3627%
Reasonable9270%
Overpriced00%
Not sure43%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude41924%
Speed & response35320%
Quality & results31818%
Would recommend27816%
Price & value23313%
Communication1016%
Honesty & trust382%
What customers talk about
We read 751 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From my first phone call to set up my tree removal to the finish everyone was helpful & friendly.”
“Marquis has been responsive, reliable, and pleasant.”
“The crew came and did a great job for me, cleaned up the yard left it as they weren't there.”
“Terrible experience trying to schedule this job and I wasted two weeks.”
“I highly recommend them for any tree work you need.”
“We will not be moving forward with them again and highly recommend you consider a different tree service.”
“The job itself was awesome and the price was very reasonable.”
“This was an outrageous example of price gouging.”
“Professional, fast, communicative, affordable, and did better than the standard - stumps cut nice and low.”
“I trust John to evaluate our trees and come up with the best course of action.”
People customers mention
John22 reviews
Ashley12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Marquis Tree Service for 5 kinds of job. Pick one to see what they paid and said.
JJohn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Marquis Tree Service did a great job at my home. They trimmed an 80 Ft Pine tree and shaped two ornamental trees. Very happy with the work. They also did a through clean up.
Reasonable priceTree trimming & pruning
SStefanus3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Marquis has been responsive, reliable, and pleasant. They educated me about tree diseases and took care of an infestation; they also did a neat job trimming some trees.
Reasonable priceTree trimming & pruningService not listed
Nnefman_5372 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The crew came and did a great job for me, cleaned up the yard left it as they weren't there.
Reasonable priceTree trimming & pruning
JJamie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Once again Marquis provided a skilled crew, who took down three trees, shredded parts and stacked and carted away big trunk sections and thoroughly cleaned up the yard. This is difficult, hazardous work; we are privileged to have such excellent people working in our area.
Reasonable priceTree removal
DDenise6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Everything was great! From my first phone call to set up my tree removal to the finish everyone was helpful & friendly. The job itself was awesome and the price was very reasonable. The crew did an amazing job cleaning up at the end. I would highly recommended!
Great priceTree removal
AAshleyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Incredible all the way! Professional, fast, communicative, affordable, and did better than the standard - stumps cut nice and low. Would recommend to anyone!
Marquis Tree Service did a great job at my home. They trimmed an 80 Ft Pine tree and shaped two ornamental trees. Very happy with the work. They also did a through clean up.
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 2 days ago
We're delighted to hear you’re happy with the results. We truly appreciate your feedback and look forward to serving you again in the future!
S
Stefanus Rothenburg3 reviewsiTotal number of Google reviews Stefanus has written across all businesses on Google Maps, not just this one.
Marquis has been responsive, reliable, and pleasant. They educated me about tree diseases and took care of an infestation; they also did a neat job trimming some trees.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Service not listed
Response from the owner · 2 days ago
We're so glad you had a positive experience with our team. We truly appreciate your trust in Marquis Tree Service and are happy we could help keep your trees healthy and looking their best!
D
Doris Sheils6 reviewsiTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
The crew came and did a great job for me, cleaned up the yard left it as they weren't there.
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 5 days ago
Thank you so much for your kind review! We're thrilled to hear that our crew did a great job and left your yard clean and tidy. We truly appreciate your trust in Marquis Tree Service and your support. Thank you for choosing us!
J
Jamie Howard11 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Once again Marquis provided a skilled crew, who took down three trees, shredded parts and stacked and carted away big trunk sections and thoroughly cleaned up the yard. This is difficult, hazardous work; we are privileged to have such excellent people working in our area.
Price assessment: Reasonable price
Services: Tree removal
Response from the owner · a year ago
Thank you Jamie.
D
Denise Daly6 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Everything was great! From my first phone call to set up my tree removal to the finish everyone was helpful & friendly. The job itself was awesome and the price was very reasonable. The crew did an amazing job cleaning up at the end. I would highly recommended!
Price assessment: Great price
Services: Tree removal
Response from the owner · 5 days ago
We're thrilled to hear that you had such a positive experience with our team from start to finish. We take great pride in providing quality work, fair pricing, and thorough cleanup, and we're glad that showed in your experience.
A
Ashley HoltgraverLocal Guide · 12 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Incredible all the way! Professional, fast, communicative, affordable, and did better than the standard - stumps cut nice and low. Would recommend to anyone!
Price assessment: Great price
Services: Tree removal
Response from the owner · 5 days ago
Thank you so much for your fantastic review! We truly appreciate your recommendation.
L
LizBoston8912 “Bob”4 reviewsiTotal number of Google reviews LizBoston8912 has written across all businesses on Google Maps, not just this one.
Best tree service around! Prices are fair, worker’s are great (on time, professional and neat) & office is prompt when answering questions / logistics.
I’ll continue to use them (we have a lot of trees! 🌳 ) for all our tree 🌲 jobs.
Thanks again! 🌴
-Liz
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
Response from the owner · a week ago
Thank you so much for your kind words and continued support! We truly appreciate your trust in our team and look forward to working with you again in the future!
K
Keith Ohmart2 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Absolutely awesome service cutting down and removing our 100+ year old maple that was partially collapsed due to internal rot and entangled with live power lines on 24 hour notice as we departed same day for a two week vacation trip.
Price assessment: Great price
Services: Tree removal
Response from the owner · 4 months ago
Thank you for your wonderful review! We're happy to hear you enjoyed your experience. Your support means everything to us.
L
Larry Hurley4 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Marquis Tree removed multiple very large red oaks at my house. Their crew(Brian,Derrick,Doug,and Fernando) worked like a well oiled machine together. They brought a 110 ton crane and full tree chipper down my hilly gravel driveway, completed the job safely and efficiently. Clean-up was so thorough you couldn’t tell they were there. Kudos to Charlie the salesman from Marquis for setting it all up.
Response from the owner · 2 weeks ago
Thank you for your kind words and for trusting Marquis Tree Service with your project! We’re proud of our team’s hard work and dedication, and we’ll be sure to share your appreciation. We truly appreciate your business!
