Pet groomer · Harrisburg, PA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%31+2.2Craft & service penalty99−0.1Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 27%
4.7★★★★★208 Google reviews · 24 photos
89%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the shop's ability to handle difficult pets, such as matted cats or anxious dogs, with gentle care and thorough communication. Customers frequently praise the staff's punctuality, willingness to accommodate last-minute requests, and reasonable pricing for services including nail trims and full grooms. However, several low-star reviews criticize instances where specific grooming requests were ignored, resulting in uneven cuts or shaved coats, alongside complaints about dismissive phone interactions and the disposal of pet collars.
Google rating: 4.7 out of 5 from 208 reviews (89% five-star).
Reviews on this page: 208 Google reviews (156 with written comments, 29 with photos).
Owner responses: the business replied to 25% of reviews.
Most recent review: October 21, 2026.
Service: Pet Groomer serving Harrisburg, Pennsylvania.
Data from Google, last updated October 26, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Mary's Grooming BoutiquePet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mary's Grooming Boutique: 75/100 on this factor. Category median: 86.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mary's Grooming Boutique: 66/100 on this factor. Category median: 82.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mary's Grooming Boutique: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mary's Grooming Boutique: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mary's Grooming Boutique: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mary's Grooming Boutique: 31/100 on this factor. Category median: 56.D
31
Bar = this company · dark tick = category median.
Star ratings
208 Google reviews we collected
4.7of 5
5 stars18589%
4 stars84%
3 stars31%
2 stars10%
1 star115%
Praise vs complaints
Phrases our text analysis found in 156 written reviews
95%praise
Praise16495%
Complaints85%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price747%
Reasonable853%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5633%
Quality & results4727%
Would recommend2615%
Price & value1810%
Speed & response138%
Communication95%
Honesty & trust32%
What customers talk about
We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My boy, Teddy Graham Crackers, was greeted by warm, friendly staff when we went in for his appointment.”
“They do such a great job with him and even explain what’s more difficult for him during his grooming so I’m aware.”
“Not only this, after knowing about my pets skin condition they went and did all this awful job with scissors and cut him all over.”
“I definitely would recommend you to bring your pet here!”
“Not only are their prices reasonable, but they delivered a high level of care and the services that they provided were quality.”
“He came on out on time smelling fresh, with silky smooth fur and nails neatly trimmed.”
“Mary's staff answered all my questions when I called to schedule.”
“I would honestly recommend this place simply because they got my dog in on my time frame and he was done within an hour or two.”
People customers mention
Brenda4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mary's Grooming Boutique for 8 kinds of job. Pick one to see what they paid and said.
CrystalLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
First visit to Mary’s Grooming and it will certainly not be our last. Not only are their prices reasonable, but they delivered a high level of care and the services that they provided were quality.
My boy, Teddy Graham Crackers, was greeted by warm, friendly staff when we went in for his appointment. He came on out…
Reasonable priceDog ear cleaningDog groomingDog bathing and blow dry
Taylor2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’ve brought my dog here twice now and I couldn’t be more happy with the results. They do such a great job with him and even explain what’s more difficult for him during his grooming so I’m aware. Scheduling an appointment is always so easy and they’re super accommodating. I do think the price point they charge is…
Great priceDog groomingDog bathing and blow dryDog grooming and styling
Becca4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Mary’s Grooming is absolutely wonderful! After a terrible experience years ago, I never thought I’d be comfortable having my cat groomed again. They are kind, down-to-earth, very thorough, and so gentle with him. He comes home looking great without being traumatized, and we’re now becoming regular customers. Highly recommend!
Cat ear cleaningCat groomingCat nail trimming
Matthew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Our Great Pyr hates having his front paws touched. He doesn’t bite but if you try to trim his front nails he flails around. Mary’s was able to get them trimmed when I had to have a vet fully sedate him last time. They are amazing!
Great priceDog nail trimming
StevenLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Best grooming service my dogs ever received. This place is affordable, professional and you definitely feel the vibe that they love animals. Make sure you give Mary’s a chance and they won’t disappoint.
CartersLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The absolute best grooming experience!
I took my cat in today to have his nails clipped
From the moment I walked in… The young girl Who greeted me was beyond pleasant
.. my cat had more than one accident in his carrier on the way to Be groomed.. The man who worked there just took the crate and brought it back…
First visit to Mary’s Grooming and it will certainly not be our last. Not only are their prices reasonable, but they delivered a high level of care and the services that they provided were quality.
My boy, Teddy Graham Crackers, was greeted by warm, friendly staff when we went in for his appointment. He came on out on time smelling fresh, with silky smooth fur and nails neatly trimmed.
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry
Taylor Halbleib2 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
I’ve brought my dog here twice now and I couldn’t be more happy with the results. They do such a great job with him and even explain what’s more difficult for him during his grooming so I’m aware. Scheduling an appointment is always so easy and they’re super accommodating. I do think the price point they charge is worth it. They always get my Ollie man all fixed up. I definitely would recommend you to bring your pet here!
Price assessment: Great price
Services: Dog grooming, Dog bathing and blow dry, Dog grooming and styling, Dog nail trimming
Becca Stelzer4 reviewsiTotal number of Google reviews Becca has written across all businesses on Google Maps, not just this one.
Mary’s Grooming is absolutely wonderful! After a terrible experience years ago, I never thought I’d be comfortable having my cat groomed again. They are kind, down-to-earth, very thorough, and so gentle with him. He comes home looking great without being traumatized, and we’re now becoming regular customers. Highly recommend!
Services: Cat ear cleaning, Cat grooming, Cat nail trimming
Response from the owner · 3 months ago
Thanks so much for the kind review. We love all our cats and we groom so many each day. They are all our little fur babies
Matthew Ford3 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Our Great Pyr hates having his front paws touched. He doesn’t bite but if you try to trim his front nails he flails around. Mary’s was able to get them trimmed when I had to have a vet fully sedate him last time. They are amazing!
Price assessment: Great price
Services: Dog nail trimming
Steven MaurerLocal Guide · 26 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Best grooming service my dogs ever received. This place is affordable, professional and you definitely feel the vibe that they love animals. Make sure you give Mary’s a chance and they won’t disappoint.
Carters nanaLocal Guide · 17 reviewsiTotal number of Google reviews Carters has written across all businesses on Google Maps, not just this one.
The absolute best grooming experience!
I took my cat in today to have his nails clipped
From the moment I walked in… The young girl Who greeted me was beyond pleasant
.. my cat had more than one accident in his carrier on the way to Be groomed.. The man who worked there just took the crate and brought it back cleaned up with the new towel 🥰
Mary, the owner was such a pleasant breath of fresh air
I stayed with my cat the whole time she trimmed his nails we chatted.. my cat was so relaxed and calm in her presence! I highly recommend this place for grooming
They have a lifetime customer with me!
Price assessment: Great price
Services: Cat nail trimming
Joni McclarenLocal Guide · 45 reviewsiTotal number of Google reviews Joni has written across all businesses on Google Maps, not just this one.
I got an appointment for Chester my kitty who is my baby, she squeezed us in within a day, I called to check on him and he was just about finished and said he was purring at one point and he was matted pretty bad to where I couldn't get them out. I appreciate the care her shop gave my baby
Janine Borreli-TateLocal Guide · 80 reviewsiTotal number of Google reviews Janine has written across all businesses on Google Maps, not just this one.
My Shorkie, Sophie, has been going to Mary's, for years now.
I've tried a handful of so called groomers, that did a horrible job, and couldn't care less about animals.
Her love of animals and expertise will forever have me as a client, plus they're fantastic humans, which sometimes are hard to come by.
Just look at this adorable grooming job!😍
She looks like a puppy at almost 13 years old. ❤️
Price assessment: Great price
Services: Dog ear cleaning, Dog anal gland expression, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Lorelei Maserick3 reviewsiTotal number of Google reviews Lorelei has written across all businesses on Google Maps, not just this one.
I would honestly recommend this place simply because they got my dog in on my time frame and he was done within an hour or two. I will say they work fast and i appreciated that so much! They also understood what I meant when I said my requests for my dogs haircut. This is the first place that after cutting him groomed he isn’t licking himself raw and his skin isn’t cut or irritated his skin looks amazing and he smells amazing! I’ll definitely be going back next month!!
Price assessment: Great price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
