Massage therapist · Cleveland, OH · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★137 Google reviews · 22 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Massage Awesome 4.9 out of 5 based on 137 reviews, frequently citing skilled therapists who address specific pain points with deep tissue techniques, cupping, and stretches. Customers highlight the professional atmosphere, easy booking processes, and reasonable pricing, noting that staff communicate effectively regarding pressure levels. While most feedback is positive, one low-star review criticized poor communication and technical issues with online gift certificate redemption, though the owner responded to only 7% of reviews.
Google rating: 4.9 out of 5 from 137 reviews (98% five-star).
Reviews on this page: 137 Google reviews (131 with written comments, 1 with photos).
Owner responses: the business replied to 7% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Massage AwesomeMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massage Awesome: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massage Awesome: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massage Awesome: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massage Awesome: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massage Awesome: 57/100 on this factor. Category median: 73.C
57
Bar = this company · dark tick = category median.
Star ratings
137 Google reviews we collected
4.9of 5
5 stars13498%
4 stars11%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
99%praise
Praise13399%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1753%
Reasonable1444%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4533%
Quality & results3123%
Would recommend2921%
Speed & response107%
Communication97%
Price & value75%
Honesty & trust43%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and listenes to my needs and worked the affected areas to help alleviate the tension my body was carrying for months.”
“A great experience, helped with chronic neck issue!”
“I highly recommend Massage Awesome and Arti for massages.”
“…hile out of state on a business trip, Arti was extremely detailed and immediately knew which areas to target with precise strength and pressure.…”
“Arti not only listened and focused on my painful areas, but fixed areas of pain that I didn’t even know could be done via a massage.”
“It wasn’t until today, that I felt like I had received my money’s worth and John S was worth every penny!”
“I can honestly, 100% say, that this was the greatest, most intentional, focused, and amazing massage I’ve ever Gotten in my entire life.”
People customers mention
Arti37 reviews
John8 reviews
Olek8 reviews
Berea4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDanielLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Very professional and listenes to my needs and worked the affected areas to help alleviate the tension my body was carrying for months. Thank you again John for helping me get the help I needed to let go of the agonizing stress my body was carrying. You hit everything spot on and I feel a major difference and feel…
LLevi11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I can honestly, 100% say, that this was the greatest, most intentional, focused, and amazing massage I’ve ever Gotten in my entire life. Arti not only listened and focused on my painful areas, but fixed areas of pain that I didn’t even know could be done via a massage. She was able to diagnose and find areas that…
Great price
KKarie12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Probably the best massage of my life! Cozy atmosphere. Wonderful fragrances. The combination of stretches with massage was amazing. 5+ stars
DDestiny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was very nervous coming in because it was my first massage, but my masseuse was absolutely amazing!! She made me so comfortable, and it was the best massage I have ever had , I will definitely be coming back for more:)!
Great price
RRob1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I saw John S. Last week for a last minute booking while traveling through town. It was my lucky day. John was incredible. He knew exactly what to do for what I described to him. He did a great deep tissue athletic massage, along with some cupping and blades.
I highly recommend this business and John S. specifically.
Great price
PPatrickLocal Guide · 90 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Went for an hour massage with Arti and she was fantastic! Very nice person, fun to talk to, and she made the knot in my neck go away. That thing was sore for months and I walked out of there feeling better than I have in a long time. I will definitely book another appointment with her again. Thanks Arti!!!
Very professional and listenes to my needs and worked the affected areas to help alleviate the tension my body was carrying for months. Thank you again John for helping me get the help I needed to let go of the agonizing stress my body was carrying. You hit everything spot on and I feel a major difference and feel much better. Plan to follow up in a couple of months.
L
Levi Sterling11 reviewsiTotal number of Google reviews Levi has written across all businesses on Google Maps, not just this one.
I can honestly, 100% say, that this was the greatest, most intentional, focused, and amazing massage I’ve ever Gotten in my entire life. Arti not only listened and focused on my painful areas, but fixed areas of pain that I didn’t even know could be done via a massage. She was able to diagnose and find areas that had been bothering me simply by feeling the correct muscles. She healed so much pain in my knees, shoulders, back, and neck areas, and gave me amazing physical therapy advice to continue to rehab those areas. I wish I could have gone back before I left Cleveland, but you can bet your ass that next time I’m out there, arti will be the first stop when I’m out there. 1000000/10!! Thanks again arti!
Price assessment: Great price
K
Karie Demyan12 reviewsiTotal number of Google reviews Karie has written across all businesses on Google Maps, not just this one.
I was very nervous coming in because it was my first massage, but my masseuse was absolutely amazing!! She made me so comfortable, and it was the best massage I have ever had , I will definitely be coming back for more:)!
Price assessment: Great price
S
Summer Davis4 reviewsiTotal number of Google reviews Summer has written across all businesses on Google Maps, not just this one.
I saw John S. Last week for a last minute booking while traveling through town. It was my lucky day. John was incredible. He knew exactly what to do for what I described to him. He did a great deep tissue athletic massage, along with some cupping and blades.
I highly recommend this business and John S. specifically.
Price assessment: Great price
P
Patrick BohachLocal Guide · 90 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Went for an hour massage with Arti and she was fantastic! Very nice person, fun to talk to, and she made the knot in my neck go away. That thing was sore for months and I walked out of there feeling better than I have in a long time. I will definitely book another appointment with her again. Thanks Arti!!!
A
april edwards8 reviewsiTotal number of Google reviews april has written across all businesses on Google Maps, not just this one.
Me and my girlfriend had the best massage ever from John & Oleksander. Very friendly and clean establishment and it was a very good service. We will be back.
A
Ashley Puckett8 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Wow! This massage blew me away beyond belief. Not only is arti extremely knowledgeable about her craft, she is extremely skilled. Every area of the body she has obviously studied up to a degree that is not only above average but top of class. I stopped here after an episode of dehydration left my body feeling fatigued and weak. I left arti feeling fresh and extremely satisfied. I cannot reccomend enough!
