Massage therapist · Rochester, MN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%77+5.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#113 of 234 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 52%
5.0★★★★★743 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Massage Comfy LLC five stars based on 743 reviews, with the owner responding to 97% of feedback. Positive comments frequently highlight punctuality, professional communication, and effective relief for back, neck, and shoulder pain through deep tissue, lymphatic drainage, and couples services. The environment is often described as clean and calming, while pricing is considered reasonable. However, a small number of low-star reviews criticize inconsistent pressure application, excessive use of massage oil, and instances of staff arriving late or failing to adjust techniques to specific client needs.
Google rating: 5.0 out of 5 from 743 reviews (97% five-star).
Reviews on this page: 743 Google reviews (602 with written comments, 6 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Massage Comfy LLCMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massage Comfy LLC: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massage Comfy LLC: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massage Comfy LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massage Comfy LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massage Comfy LLC: 77/100 on this factor. Category median: 77.B
77
Bar = this company · dark tick = category median.
Star ratings
743 Google reviews we collected
5.0of 5
5 stars72297%
4 stars162%
3 stars00%
2 stars20%
1 star30%
Praise vs complaints
Phrases our text analysis found in 602 written reviews
99%praise
Praise57599%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price10365%
Reasonable5535%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18031%
Would recommend16128%
Quality & results15026%
Price & value366%
Speed & response356%
Communication102%
Honesty & trust102%
What customers talk about
We read 602 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The space is clean - and most importantly Richard was really attentive to what my back and shoulders needed.”
“I highly recommend Richard to anyone looking for a professional, skilled, and accommodating massage therapist.”
“I will not be returning back and do not recommend this place.”
“I can’t thank Richard enough for such a great experience.”
“Second worst massage I have ever had.”
“Great price and Richard really was super professional and focused on my problem areas.”
“I love all the different kind of massages they offer and they can always get me in same day!”
“Richard was polite, respectful, and communicative throughout the entire experience, making me feel comfortable from start to finish.”
“What sets Julia apart is her genuine skill and the care she puts into her work.”
People customers mention
Richard34 reviews
Marshal33 reviews
Kathy27 reviews
Julia19 reviews
Marshall18 reviews
Mayo8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Yuliia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Amazing massage! The most relaxing I have ever had. Very friendly and calming atmosphere. Definitely will come back ❤️
Great price
Aaliyah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Lovely environment, Richard was amazing! I got the lymphatic drainage and I feel 10 times light after. Definitely recommend coming here
Kristen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I'd been dealing with terrible back pain that was waking me up at night. After seeing Richard 2x in 3 days, the pain is completely gone.
The space is clean - and most importantly Richard was really attentive to what my back and shoulders needed. Highly recommend.
Amanda16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent and professional massage. Lower back much better now! Thanks, Richard!
K.Local Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Richard was fantastic! He was able to fit me in for a massage on short notice while I was traveling for work, and I couldn’t be more grateful. After a flight and a long drive, my back was in a lot of pain, and I needed some relief. Richard was polite, respectful, and communicative throughout the entire experience,…
Stacy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
As a nurse, I unfortunately deal with daily back and neck pain, so I decided on a whim to give Massage Comfy a try and I am SO glad I did!
I truly cannot recommend this place enough. Richard was incredibly respectful, professional, and took the time to listen to where I was experiencing the most pain. He went above…
Amazing massage! The most relaxing I have ever had. Very friendly and calming atmosphere. Definitely will come back ❤️
Price assessment: Great price
Response from the owner · 5 days ago
Thank you so much for the wonderful review, Yuliia! We are so glad to hear you had the most relaxing experience with us and enjoyed our calming atmosphere. We can't wait to welcome you back again soon! ❤️ Happy Halloween.
Aaliyah Yelvington4 reviewsiTotal number of Google reviews Aaliyah has written across all businesses on Google Maps, not just this one.
Lovely environment, Richard was amazing! I got the lymphatic drainage and I feel 10 times light after. Definitely recommend coming here
Response from the owner · 5 days ago
Thank you for the fantastic review, Aaliyah! We're thrilled to hear you loved the environment and that Richard's lymphatic drainage massage left you feeling light and refreshed. We look forward to seeing you again! Happy Halloween.
Kristen Resman5 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
I'd been dealing with terrible back pain that was waking me up at night. After seeing Richard 2x in 3 days, the pain is completely gone.
The space is clean - and most importantly Richard was really attentive to what my back and shoulders needed. Highly recommend.
Response from the owner · 5 days ago
Thank you so much for sharing your experience, Kristen! It's wonderful to hear that Richard was able to help get rid of your back pain so you can finally get a good night's sleep. We appreciate you choosing Massage Comfy! Happy Halloween.
Matthew Petersen1 reviewiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Excellent and professional massage. Lower back much better now! Thanks, Richard!
Response from the owner · a week ago
Thank you so much for the wonderful review, Amanda! We're so glad to hear you had an excellent, professional experience and that your lower back is feeling much better. Richard will be thrilled to hear this! We look forward to seeing you again soon.
K. L. M. (KLM)Local Guide · 11 reviewsiTotal number of Google reviews K. has written across all businesses on Google Maps, not just this one.
Richard was fantastic! He was able to fit me in for a massage on short notice while I was traveling for work, and I couldn’t be more grateful. After a flight and a long drive, my back was in a lot of pain, and I needed some relief. Richard was polite, respectful, and communicative throughout the entire experience, making me feel comfortable from start to finish. I walked out feeling brand new! I highly recommend Richard to anyone looking for a professional, skilled, and accommodating massage therapist. I would absolutely book with him again!
Response from the owner · 2 weeks ago
Hi Kristi, thank you so much for the wonderful review! We're thrilled that Richard was able to squeeze you in after such a long journey and help get rid of that travel pain. We'd love to welcome you back whenever you're in town again!
Stacy Hanson3 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
As a nurse, I unfortunately deal with daily back and neck pain, so I decided on a whim to give Massage Comfy a try and I am SO glad I did!
I truly cannot recommend this place enough. Richard was incredibly respectful, professional, and took the time to listen to where I was experiencing the most pain. He went above and beyond to make sure he addressed the areas that were bothering me, and I left feeling so much better.
I can’t thank Richard enough for such a great experience. I will absolutely be coming back again and again! Highly recommend! 100 stars!⭐️
Response from the owner · a month ago
Hi Stacy, thank you so much for the kind review and for all that you do as a nurse! We're so glad Richard was able to give your back and neck the relief they needed. We look forward to seeing you again soon!
Groby Josh6 reviewsiTotal number of Google reviews Groby has written across all businesses on Google Maps, not just this one.
