Massage therapist · Brentwood, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%14+1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#136 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 14%
4.6★★★★★85 Google reviews · 24 photos
86%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Massage Season 4.6 out of 5 based on 85 reviews, with the owner responding to 49 percent of them. Customers frequently praise the facility's cleanliness, reasonable pricing, and the professionalism of therapists who provide deep tissue, foot, and body treatments. Recurring themes include effective relief for chronic pain and convenient location, though some low-star reviews criticize inconsistent service quality, aggressive pressure despite requests for gentleness, and unprofessional solicitation of tips.
Google rating: 4.6 out of 5 from 85 reviews (86% five-star).
Reviews on this page: 85 Google reviews (69 with written comments, 2 with photos).
Owner responses: the business replied to 49% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Massage SeasonMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massage Season: 83/100 on this factor. Category median: 94.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massage Season: 76/100 on this factor. Category median: 94.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massage Season: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massage Season: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massage Season: 14/100 on this factor. Category median: 73.F
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Bar = this company · dark tick = category median.
Star ratings
85 Google reviews we collected
4.6of 5
5 stars7386%
4 stars45%
3 stars22%
2 stars11%
1 star56%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
91%praise
Praise5291%
Complaints59%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1970%
Reasonable830%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1832%
Quality & results1628%
Price & value1221%
Would recommend712%
Speed & response24%
Honesty & trust24%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very reasonably priced and very nice and it’s located conveniently in the shopping center off of second Street.”
“The therapist was visibly fatigued and even dozed off during the session, which was utterly unprofessional.”
“Since coming here for 6 months I’ve had great results coming here!”
“Despite the poor service, I was still asked to leave a tip upon completion, which added insult to injury.”
“The price is extremely reasonable and no matter who you get, They’re all very good massage therapist.”
“Wendy is very skilled at deep tissue shiatsu massage, would highly recommend 10/10 experience, thanks !”
“I called and they were able to take me in right away.”
“I’m used to spending $120+ going to a fancy spa & I honestly don’t need to spend that much anymore.”
People customers mention
Nancy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMitra4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Most amazing massage my shoulders and neck were extremely tight. I was in pain and Nancy gave me a 30 minute massage and I feel so much relief!! I will be back so soon to do at least one hour or more. They are very reasonably priced and very nice and it’s located conveniently in the shopping center off of second Street.
Great price
SSarahLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
One of the best massages I’ve ever had! Nancy is outstanding. The establishment is so clean and well put together! What a hidden secret. You can book online and even leave notes to help with making sure the massage is focused as you want it. Nancy was so professional and so precise even taking extra time where it…
AAspen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Kevin was amazing! I haven’t been here since the ownership got changed. It’s probably the best massage I have ever!! Will definitely be back
Great price
LLourdes3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The service was good for the price. Lily did a wonderful job. She was very thorough and checks on me every now and then regarding the pressure of the massage. The place was clean and the exceptions was friendly and professional. They both made me feel welcome and well taken care of.
Reasonable price
SSarah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
So relaxing and the best prices.! Any of the massage therapists are great . I always get the combo of foot and body and it’s so wor h it
GGrunkle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wendy is very skilled at deep tissue shiatsu massage, would highly recommend 10/10 experience, thanks !
Most amazing massage my shoulders and neck were extremely tight. I was in pain and Nancy gave me a 30 minute massage and I feel so much relief!! I will be back so soon to do at least one hour or more. They are very reasonably priced and very nice and it’s located conveniently in the shopping center off of second Street.
Price assessment: Great price
Response from the owner · 21 hours ago
Mitra Nezami, thank you so much for your wonderful review and for sharing your experience with Nancy. We’re so glad your 30-minute massage brought you relief for your shoulders and neck, and we truly appreciate your kind words about our prices and convenient location. We look forward to welcoming you back soon for your next visit.
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Sarah DavisLocal Guide · 17 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
One of the best massages I’ve ever had! Nancy is outstanding. The establishment is so clean and well put together! What a hidden secret. You can book online and even leave notes to help with making sure the massage is focused as you want it. Nancy was so professional and so precise even taking extra time where it was most needed. I never wanted to leave! As someone with chronic tension headaches, and usually only finding relief with deep tissue massages, this was everything! Can’t wait to go back.
Response from the owner · 5 days ago
Sarah Davis, thank you so much for your wonderful review and for sharing your experience. We’re thrilled to hear Nancy delivered such a precise, professional massage and that the clean, welcoming space and online booking details made your visit even better. We truly appreciate your support and can’t wait to welcome you back again soon.
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Aspen Ives4 reviewsiTotal number of Google reviews Aspen has written across all businesses on Google Maps, not just this one.
Kevin was amazing! I haven’t been here since the ownership got changed. It’s probably the best massage I have ever!! Will definitely be back
Price assessment: Great price
Response from the owner · a week ago
Aspen Ives, thank you so much for your kind words and for sharing your experience. We’re thrilled to hear Kevin gave you what may have been your best massage ever, and we truly appreciate your support since our ownership change. We look forward to welcoming you back again soon.
L
Lourdes Torres Tucay3 reviewsiTotal number of Google reviews Lourdes has written across all businesses on Google Maps, not just this one.
The service was good for the price. Lily did a wonderful job. She was very thorough and checks on me every now and then regarding the pressure of the massage. The place was clean and the exceptions was friendly and professional. They both made me feel welcome and well taken care of.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Lourdes Torres Tucay, thank you so much for your kind words and for sharing your experience. We’re glad to hear Lily gave you such a thorough massage and checked on the pressure to make sure you felt comfortable, and that our clean, friendly atmosphere made you feel welcome and well taken care of. We truly appreciate your support and hope to welcome you back again soon.
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Tina Geis2 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Melanie was amazing! Just what I needs after a very long week.
Price assessment: Great price
Response from the owner · 3 weeks ago
Tina Geis, thank you so much for your kind words and for sharing your experience. We’re so glad Melanie was amazing and that your visit was just what you needed after a very long week. We truly appreciate your support and look forward to welcoming you back again soon.
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Toalua MariscalLocal Guide · 20 reviewsiTotal number of Google reviews Toalua has written across all businesses on Google Maps, not just this one.
Kevin and Ling were great! I recommend them 100%. Thank you!!
Price assessment: Great price
Response from the owner · 3 weeks ago
Toalua Mariscal, thank you so much for your wonderful review and recommendation. We’re thrilled to hear Kevin and Ling made your visit a great one, and we truly appreciate your support. We look forward to welcoming you back to Massage Season again soon.
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Sarah Wright2 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
So relaxing and the best prices.! Any of the massage therapists are great . I always get the combo of foot and body and it’s so wor h it
Response from the owner · a month ago
Sarah Wright, thank you so much for your kind words and support. We’re thrilled to hear you find your visits so relaxing and that you enjoy the foot and body combo—it means a lot to know our massage therapists are making your experience great. We truly appreciate you and look forward to welcoming you back again soon.
P
Para La Russa6 reviewsiTotal number of Google reviews Para has written across all businesses on Google Maps, not just this one.
Para La Russa, thank you so much for your kind words. We’re delighted to hear you had a wonderful experience, and we truly appreciate your support. We look forward to welcoming you back to Massage Season again soon.
G
Grunkle Stan4 reviewsiTotal number of Google reviews Grunkle has written across all businesses on Google Maps, not just this one.
Wendy is very skilled at deep tissue shiatsu massage, would highly recommend 10/10 experience, thanks !
Response from the owner · a week ago
Thank you for your wonderful feedback and recommendation! We're delighted to hear that you enjoyed your massage and had such a great experience. We truly appreciate your support and look forward to welcoming you back for another relaxing and satisfying visit!
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Nicholas Bailey5 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Thank you for your feedback! We're glad you found our place clean and trustworthy. We appreciate your support and look forward to welcoming you back for another relaxing experience!
