Massage therapist · Brentwood, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%78+11.9Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 60%
5.0★★★★★23 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently rate the practice five stars, highlighting the therapist's skill in addressing chronic pain, shoulder issues, and general tension through therapeutic and aromatherapy services. Recurring themes include the relaxing ambiance, clean and cozy treatment room, professional communication, and helpful guidance for first-time visitors. The provided excerpts contain no low-star reviews to indicate a common criticism.
Google rating: 5.0 out of 5 from 23 reviews (100% five-star).
Reviews on this page: 23 Google reviews (20 with written comments).
Owner responses: the business replied to 30% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Simply MassageMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Simply Massage: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Simply Massage: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Simply Massage: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Simply Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
5.0of 5
5 stars23100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
93%praise
Praise1493%
Complaints17%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude640%
Would recommend533%
Honesty & trust213%
Quality & results17%
Communication17%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is extremely knowledgeable, professional and really knows her stuff.”
“…hout the entire duration of my appt, she is extremely talented and I would recommend her to anyone with chronic pain!…”
“I’ve been getting monthly 1 hour massages for a year now and I can honestly say she is the best in the area.”
“It was my first time getting a massage & Shell did a great job explaining the process and making sure I felt comfortable and at ease throughout my appointment!”
People customers mention
Shell5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAlize4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The best massage I’ve ever had! I could feel my chronic pain and tension melting away throughout the entire duration of my appt, she is extremely talented and I would recommend her to anyone with chronic pain!
AAJLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
***update… my husband needed a lymphatic drainage massage after surgery; I asked Shell if she offers this service and she said no and offered me a referral. She cares about her customers and customer service is always number 1. Thank you so much for the referral! He is seeing her tomorrow and I am seeing you Sunday!…
LLinda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Shell is an amazing massage therapist! She is extremely knowledgeable, professional and really knows her stuff. I wish I could get massages every day. I've been to other massage therapists while on vacation, etc., and no one can hold a candle to Shell. She is "Simply" the BEST!!!
Great price
AAllison4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Cute room, good ambiance, great massage. If it's your first time, call her when you get there and she will come outside to show you which room she is in.
Reasonable price
KKira5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
One of the best massages I've received. Her space was beautiful and relaxing, she checked in to make sure the pressure wasn't too hard, and I felt wonderful afterwards. Will be going to see her again!
FFelicia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve been getting monthly 1 hour massages for a year now and I can honestly say she is the best in the area. Her room always smells wonderful and the overall ambiance is utterly relaxing. Michelle offers you a complimentary heated table, heat packs for your back and eyes and an elevated neck pillow. As her sign…
The best massage I’ve ever had! I could feel my chronic pain and tension melting away throughout the entire duration of my appt, she is extremely talented and I would recommend her to anyone with chronic pain!
Response from the owner · 2 months ago
Alize,
So glad I was able to give you some relief and I look forward to keep working with you.
A
AJ CLocal Guide · 17 reviewsiTotal number of Google reviews AJ has written across all businesses on Google Maps, not just this one.
***update… my husband needed a lymphatic drainage massage after surgery; I asked Shell if she offers this service and she said no and offered me a referral. She cares about her customers and customer service is always number 1. Thank you so much for the referral! He is seeing her tomorrow and I am seeing you Sunday! Thank you for your care, concern and referral.
Shell is amazing! Tori from the hair salon nearby recommended her after I got feed up with my current massage place; so glad she did! Shell is a very skilled massage therapist that listens to you and your body. I have been going to her for about a year now; almost every week! (She even lets me keep my oil there, because I am a regular)! Her studio is very relaxing and I have almost fallen asleep on the table!!!!
S
Sharon Lewis5 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Shell is an amazing massage therapist! She is extremely knowledgeable, professional and really knows her stuff. I wish I could get massages every day. I've been to other massage therapists while on vacation, etc., and no one can hold a candle to Shell. She is "Simply" the BEST!!!
Price assessment: Great price
A
Allison d'Almada-Remedios4 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Cute room, good ambiance, great massage. If it's your first time, call her when you get there and she will come outside to show you which room she is in.
Price assessment: Reasonable price
K
Kira Campbell5 reviewsiTotal number of Google reviews Kira has written across all businesses on Google Maps, not just this one.
One of the best massages I've received. Her space was beautiful and relaxing, she checked in to make sure the pressure wasn't too hard, and I felt wonderful afterwards. Will be going to see her again!
Response from the owner · a year ago
Thank you Kira for the review and supporting my business. It was so nice meeting with you and I look forward to your next session with me.
F
Felicia Kruger6 reviewsiTotal number of Google reviews Felicia has written across all businesses on Google Maps, not just this one.
I’ve been getting monthly 1 hour massages for a year now and I can honestly say she is the best in the area. Her room always smells wonderful and the overall ambiance is utterly relaxing. Michelle offers you a complimentary heated table, heat packs for your back and eyes and an elevated neck pillow. As her sign saids, self care isn’t selfish so be sure to book a massage with Michelle!
Response from the owner · a year ago
Thanks Felicia your kind words mean so much. Thank you for all the support.
L
Lauren-Miranda Gilbert3 reviewsiTotal number of Google reviews Lauren-Miranda has written across all businesses on Google Maps, not just this one.
Shell is an extremely skilled and gifted massage therapist and has helped me immensely with a shoulder problem that neither physical therapy nor chiropractic has been able to fix. She's really the best massage therapist I have ever had (and I have tried many over many years!). Her therapy room is cozy and peaceful - an oasis from the crazy world outside.
Response from the owner · a year ago
Lauren
Thank you for trusting in me to be your therapist and thank you for this review it means so much.
P
Pam Lutzinger3 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
