Wellness center · Brentwood, CA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★51 Google reviews · 13 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate StretchLab Sand Creek five stars based on fifty-one reviews, noting that the owner responds to seventy-three percent of feedback. Clients describe the facility as clean and the staff as professional, attentive, and knowledgeable. Common themes include improved flexibility, pain reduction, and increased energy after assisted stretching sessions. Reviewers frequently mention that practitioners take time to identify specific problem areas and provide personalized care, leading to a relaxing and therapeutic experience for most visitors.
Google rating: 5.0 out of 5 from 51 reviews (100% five-star).
Reviews on this page: 51 Google reviews (36 with written comments).
Owner responses: the business replied to 73% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
StretchLab Sand CreekMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.StretchLab Sand Creek: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.StretchLab Sand Creek: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.StretchLab Sand Creek: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
5.0of 5
5 stars51100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
100%praise
Praise28100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1346%
Quality & results725%
Would recommend414%
Communication27%
Speed & response14%
Honesty & trust14%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Darrell is excellent at what he does: skilled, patient, and professional.”
“I had an exceptional experience at StretchLab Sand Creek!”
“I highly recommend StretchLab Sand Creek to anyone looking to reduce stiffness, improve movement, or support an active lifestyle.”
“He listens to my needs and communicates what muscles are being actived and helps me understand the benifit from each stretch.”
“I had been treated by a chiropractor before, gotten massage, but the area would almost immediately tighten back up.”
“I genuinely recommend this place”
People customers mention
Hailey3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CC.7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Darrell is excellent at what he does: skilled, patient, and professional. Since working with him, I’ve noticed a significant improvement in my flexibility and range of motion. Thank you, Darrell!
DDwightLocal Guide · 79 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I can't say enough how Great Hailey is. Her skills are amazing. She never starts or ends a session without knowing how i am feeling and search out problematic areas so they can be treated. Thank you Hailey.
LLucaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Stretchlab Sand Creek has helped me feel 20 years younger. I go once a week for an hour and the effects last all into the next week. Thanks Hailey, Anton and Daryl!!
JJoe3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Second time having Darrel stretch my lower body. He really makes it a relaxing experience he’s a very personable person.
MMary7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Always asks where I might need extra attention so he can focus on it. Very kind and knows his stuff. I feel so energized after my visits.
GGeorge6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
First time, he worked on specific area and I feel small improvement. I need to follow up with more sessions to determine long term benefits.
Darrell is excellent at what he does: skilled, patient, and professional. Since working with him, I’ve noticed a significant improvement in my flexibility and range of motion. Thank you, Darrell!
Response from the owner · 21 hours ago
Thank you for sharing your experience! We're so glad to hear that Darrell has helped improve your flexibility and range of motion. We truly appreciate your kind feedback and look forward to continuing to support your wellness journey at StretchLab Sand Creek.
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Dwight GentryLocal Guide · 79 reviewsiTotal number of Google reviews Dwight has written across all businesses on Google Maps, not just this one.
I can't say enough how Great Hailey is. Her skills are amazing. She never starts or ends a session without knowing how i am feeling and search out problematic areas so they can be treated. Thank you Hailey.
Response from the owner · a month ago
Thanks a lot, Dwight! We're grateful for your kind words about our team. It's wonderful to know that you appreciate the care and attention Hailey brings to each session. Your feedback motivates us to keep delivering great service!
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Luca RattazziLocal Guide · 19 reviewsiTotal number of Google reviews Luca has written across all businesses on Google Maps, not just this one.
Stretchlab Sand Creek has helped me feel 20 years younger. I go once a week for an hour and the effects last all into the next week. Thanks Hailey, Anton and Daryl!!
Response from the owner · 2 weeks ago
Thank you so much, Luca! We're delighted to hear that your sessions at StretchLab Sand Creek have made such a positive impact on how you feel. Our team appreciates your kind words and is here to support you on your journey to wellness!
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Joe Dominguez3 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Second time having Darrel stretch my lower body. He really makes it a relaxing experience he’s a very personable person.
Response from the owner · 3 weeks ago
Thanks for sharing your feedback, Joe! We're glad you had a relaxing experience with our team. We appreciate your kind words and look forward to seeing you again soon!
M
Mary Miles7 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Always asks where I might need extra attention so he can focus on it. Very kind and knows his stuff. I feel so energized after my visits.
Response from the owner · 3 weeks ago
Thank you so much, Mary! We're glad to hear that our team is attentive to your needs and that you feel energized after your visits. Your kind words motivate us to continue providing excellent service!
G
George Melendez6 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
First time, he worked on specific area and I feel small improvement. I need to follow up with more sessions to determine long term benefits.
Response from the owner · a month ago
Thanks for sharing your feedback, George! It's great to know that you felt some improvement after your first session. We appreciate your commitment to exploring the long-term benefits and are here to support you on your journey.
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gary SamuelsLocal Guide · 397 reviewsiTotal number of Google reviews gary has written across all businesses on Google Maps, not just this one.
I had an exceptional experience at StretchLab Sand Creek! The staff was professional, welcoming, and attentive to my individual needs. The assisted stretching helped improve my flexibility, mobility, and overall comfort. I left feeling relaxed, refreshed, and noticeably better. I highly recommend StretchLab Sand Creek to anyone looking to reduce stiffness, improve movement, or support an active lifestyle.
Response from the owner · a month ago
Thank you so much, Gary! We appreciate your kind words about our team's professionalism and attentiveness. It's wonderful to know that our assisted stretching made a positive impact on your flexibility and overall comfort. Your recommendation means a lot to us, and we're grateful you took the time to share your experience!
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Jemila Pereira10 reviewsiTotal number of Google reviews Jemila has written across all businesses on Google Maps, not just this one.
Rylee is amazing 👏 I can only go once a month but it has made a huge difference in my pain and flexibility. I highly recommend her.
Response from the owner · 3 months ago
Thank you for this kind review! It's wonderful to hear how much relief and flexibility you've gained by coming to StretchLab Sand Creek. Rylee is fantastic at what she does, and we're glad her work has made such a difference for you.
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Diana Davies3 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Love StretchLab! Hailey is absolutely fantastic! It’s always a treat to catch up, get stretched and I always feel relaxed & energized when I leave! I look forward to my weekly appts!
Response from the owner · 3 months ago
Thank you for your kind words! We're so glad Hailey continues to make your weekly visits such a positive experience. Knowing you leave feeling both relaxed and energized—and look forward to your weekly appointments—means so much to us. We can't wait to see you for your next stretch! 💙✨
