Massage spa · Kansas City, MO · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%96+13.6Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 55%
4.9★★★★★665 Google reviews · 24 photos
98%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the studio 4.9 out of 5 based on 665 reviews, with the owner responding to 99% of feedback. Customers frequently praise the clean, relaxing atmosphere, professional staff, and effective techniques for services like deep tissue, prenatal, and couples massages. Recurring themes highlight easy online booking, attentive communication, and value for money. However, a pattern of low-star criticism involves strict cancellation policies, billing disputes, and instances of last-minute appointment cancellations or service errors.
Google rating: 4.9 out of 5 from 665 reviews (98% five-star).
Reviews on this page: 665 Google reviews (587 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 19, 2026.
Service: Massage Therapist serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massage Studio of Kansas City: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massage Studio of Kansas City: 88/100 on this factor. Category median: 94.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massage Studio of Kansas City: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massage Studio of Kansas City: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massage Studio of Kansas City: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massage Studio of Kansas City: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
665 Google reviews we collected
4.9of 5
5 stars64998%
4 stars41%
3 stars20%
2 stars41%
1 star61%
Praise vs complaints
Phrases our text analysis found in 587 written reviews
97%praise
Praise58197%
Complaints153%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2735%
Reasonable4457%
Overpriced23%
Not sure45%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19733%
Would recommend16127%
Quality & results14324%
Communication407%
Speed & response285%
Price & value163%
Honesty & trust112%
What customers talk about
We read 587 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very professional in a relaxed atmosphere.”
“…s 50% after double checking her own policy, ridiculous and extremely unprofessional.…”
“Highly recommend and looking forward to re-booking.”
“I can't recommend this place enough, you will not regret it!”
“I had a facial and my husband had a massage and we both had a wonderful experience.”
“Rachel was a delight in explaining the treatments and aftercare, and provided appropriate privacy.”
“I booked a same-day 60-minute deep tissue massage with Kara.”
“For my first appointment, my therapist was late, so the appointment also ran late, which was tough since I had scheduled for time-off in the middle of…”
“The knowledge and care provided here makes the time and money worth it every time.”
“The massages at the hotel spa were so pricey, so we tried this out based on reviews and a Reddit thread.”
“Intuitive in establishing trust and a tailored experience.”
People customers mention
Michala24 reviews
Liz22 reviews
Garden20 reviews
Aliera17 reviews
Madisson17 reviews
Joshua14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Massage Studio of Kansas City for 3 kinds of job. Pick one to see what they paid and said.
JacqueLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
My husband and I both really enjoyed our therapist. The place was absolutely perfect - clean, intimate, and sooo relaxing.
AmyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Lovely, relaxing experience from check in with warm chamomile tea in a very relaxing room to my awesome massage with Aliera (who checked in with me just the right amount to adjust to my needs while allowing me to remain in my zen state!) to a super smooth checkout. We had a couples massage and Calandra also seemed…
Not sureService not listed
FallonLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The knowledge and care provided here makes the time and money worth it every time. Aliera is helping me manage chronic pain that has been persistent for over 10 years while also maintaining a pleasant relationship, I really couldn’t ask for more.
Reasonable priceService not listed
JenniferLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a facial and my husband had a massage and we both had a wonderful experience. Highly recommend and looking forward to re-booking.
Great priceDermaplaning
HaleyLocal Guide · 166 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Loved my visit to Massage Studio of Kansas City. Did the 60 minute prenatal massage and it was so wonderful. Tiffany took great care of me and I was beyond relaxed at the end of my service. The entire place is so calm and smells amazing. The whole vibe is perfect for a pampered and relaxing day. Would highly recommend for any massage or spa services!
Reasonable priceService not listed
KathyLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We came from out of town and wanted a massage. I looked at the reviews and they were good so I booked a couples massage. They were wonderful! The place is very relaxing, decor was pretty, and the massage fantastic. I highly recommend here. They are very professional in a relaxed atmosphere.
My husband and I both really enjoyed our therapist. The place was absolutely perfect - clean, intimate, and sooo relaxing.
Response from the owner · 23 hours ago
Thank you so much! We're thrilled you and your husband enjoyed your couples massage and loved your therapist. Creating a clean, intimate, relaxing space is what we aim for at our Kansas City massage spa, so it means a lot to hear that. We'd love to welcome you both back soon! :)
Amy BrownLocal Guide · 15 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Lovely, relaxing experience from check in with warm chamomile tea in a very relaxing room to my awesome massage with Aliera (who checked in with me just the right amount to adjust to my needs while allowing me to remain in my zen state!) to a super smooth checkout. We had a couples massage and Calandra also seemed amazing (and was, according to my partner! Recommend for sure for a little self care splurge!
Price assessment: Not sure
Services: Service not listed
Payment method: Credit card
Response from the owner · 23 hours ago
Thank you for such a lovely review! We're so happy your couples massage was a relaxing experience from the warm chamomile tea at check-in to a smooth checkout. We'll pass your kind words along to our therapists, who take great care to tune in to each guest's needs. A little self-care splurge is exactly what we hope to offer at Massage Studio of Kansas City, your massage, facial, and lymphatic spa. We'd love to see you and your partner again soon! :)
Fallon EspinosaLocal Guide · 18 reviewsiTotal number of Google reviews Fallon has written across all businesses on Google Maps, not just this one.
The knowledge and care provided here makes the time and money worth it every time. Aliera is helping me manage chronic pain that has been persistent for over 10 years while also maintaining a pleasant relationship, I really couldn’t ask for more.
Price assessment: Reasonable price
Services: Service not listed
Payment method: Debit card
Response from the owner · 23 hours ago
Thank you for this thoughtful review! Knowing your visits feel worth the time and money every time means so much to us. We're honored to be part of your care routine and to support you through more than a decade of chronic pain. We'll share your kind words with our team. Thank you for choosing Massage Studio of Kansas City for your massage therapy in Kansas City. We can't wait to see you at your next visit! :)
Jennifer EdwardsLocal Guide · 21 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I had a facial and my husband had a massage and we both had a wonderful experience. Highly recommend and looking forward to re-booking.
Price assessment: Great price
Services: Dermaplaning
Response from the owner · 23 hours ago
Thank you for the wonderful review! We're so glad you enjoyed your facial and that your husband had a great massage experience too. It means a lot that you'd recommend us, and we can't wait to welcome you both back when you re-book at Massage Studio of Kansas City, your massage, facial, and lymphatic spa. See you soon! :)
Haley UngerLocal Guide · 166 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Loved my visit to Massage Studio of Kansas City. Did the 60 minute prenatal massage and it was so wonderful. Tiffany took great care of me and I was beyond relaxed at the end of my service. The entire place is so calm and smells amazing. The whole vibe is perfect for a pampered and relaxing day. Would highly recommend for any massage or spa services!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · 23 hours ago
Thank you for such a wonderful review! We're so glad your 60-minute prenatal massage left you beyond relaxed, and that you enjoyed the calm atmosphere and the scents throughout the studio. We'll pass your kind words along to our team. A pampered, relaxing day is exactly what we hope to offer at Massage Studio of Kansas City, your massage, facial, and lymphatic spa. Congratulations, and we'd love to see you again soon! :)
Kathy ShipleyLocal Guide · 39 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
We came from out of town and wanted a massage. I looked at the reviews and they were good so I booked a couples massage. They were wonderful! The place is very relaxing, decor was pretty, and the massage fantastic. I highly recommend here. They are very professional in a relaxed atmosphere.
Price assessment: Reasonable price
Payment method: Credit card
Response from the owner · 23 hours ago
Thank you for the great review! We're so glad you chose us for your couples massage while visiting Kansas City, and that you found the studio relaxing and the decor pretty. Professional care in a relaxed atmosphere is exactly what we aim for at Massage Studio of Kansas City, your massage, facial, and lymphatic spa. Thank you for trusting the reviews, and we hope to see you again on your next trip to Kansas City!
Kaylanna2 reviewsiTotal number of Google reviews Kaylanna has written across all businesses on Google Maps, not just this one.
I got a 2 hour deep tissue massage with Courtney today, and it was AMAZING! If you are looking for someone friendly with great technique, she offers a versatile range and adjusts her approach to best listen and respond to you and your body.
For my massage, she maintained a deep pressure throughout and incorporated some much needed stretching to get at and loosen some of the tighter, more stubborn spots in my back and legs.
I usually book my massages with Janelle & Aliera, but now I will be adding Courtney into that rotation. Each one of these ladies has their own style, but they are all fantastic, and I would highly recommend any one of them!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Debit card
Response from the owner · 23 hours ago
Thank you for this detailed review! We're so happy your 2-hour deep tissue massage hit the spots you needed, with deep pressure and stretching tailored to your body. It means so much that you'll keep building your rotation with us. All of our massage therapists are wonderful and each has their own style, so we'd encourage every guest to try them all and find their favorites. Thank you for choosing Massage Studio of Kansas City, your massage, facial, and lymphatic spa. We can't wait to see you again soon!
Pamela MillerLocal Guide · 29 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
I had my first session at Massage Studio - the Signature Glow Facial with Rachel. So pleased and impressed with my entire experience. Scheduling was easy as was purchasing a gift card for my bestie. The Studio sent both text and email confirmation, along with helpful parking directions, etc., and any "paperwork" was easily taken care of online prior to my appointment. Parking was plentiful. I was warmly welcomed, and the environment was serene and comfortable - not overdone at all. Rachel was a delight in explaining the treatments and aftercare, and provided appropriate privacy. We had a delightful conversation but I could tell she would accommodate a quiet, serene session. I felt great afterward, and booked my next session. Nothing felt rushed or pressured. Since my Stylist is a few doors down, I went by and he was impressed with my glowy skin. I most highly recommend Massage Studio of Kansas City! Thank you so much!
Price assessment: Great price
Services: Dermaplaning, Service not listed
Payment method: Credit card
Response from the owner · 23 hours ago
Thank you for such a thorough and kind review! We're so happy your first visit for the Signature Glow Facial was a great experience, from easy online scheduling and paperwork to a warm welcome and a serene, comfortable space. It means a lot that nothing felt rushed and that you left glowing enough to impress your stylist! Thank you for thinking of us for your friend's gift card, and we're thrilled you booked your next session. We'll share your kind words with our team. Thank you for choosing Massage Studio of Kansas City, your massage, facial, and lymphatic spa. We can't wait to see you again! :)
Glenn Lewis15 reviewsiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
I had a wonderful massage today with Jannelle! The pressure was excellent & her knowledge comes through in her intuitive work. I highly recommend this Therapist & the Massage Studio!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · 23 hours ago
Thank you for the wonderful review! We're so glad your massage today hit the mark, with excellent pressure and intuitive work that fit what your body needed. We'll share your kind words with our team. Thank you for recommending Massage Studio of Kansas City, your massage, facial, and lymphatic spa in Kansas City. We can't wait to see you again soon!
Kylie Ceriotti2 reviewsiTotal number of Google reviews Kylie has written across all businesses on Google Maps, not just this one.
My husband and I did the couples “parents to be” massage and it was fantastic. We had Melanie and Aliera as therapists and they both were great. Highly recommend!
Response from the owner · 23 hours ago
Thank you for the great review, and congratulations on becoming parents! We're so glad you and your husband enjoyed the "parents to be" couples massage and that both therapists took great care of you. We'll share your kind words with our team. Thank you for choosing Massage Studio of Kansas City, your couples massage spa in Kansas City. We'd love to see you both again soon! :)
