Massage therapist · Albany, NY · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%90+12.7Replies to reviews 7%46+3.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 30 bodywork therapistsiPosition by Experts Score among all companies we track in this category. · better than 28%
4.9★★★★★155 Google reviews · 23 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Massage Therapy Latham - Bodywork Professionals at a glance
Google reviewers rate the Latham location 4.9 out of 5 based on 155 reviews, with the owner responding to 57 percent of them. Clients frequently praise the relaxing atmosphere, professional communication, and effective relief for chronic pain through deep tissue and structural integration services. Many note that therapists address specific problem areas and that appointments are easy to schedule. One three-star review described a back massage as merely okay, suggesting inconsistent results for some clients.
Google rating: 4.9 out of 5 from 155 reviews (95% five-star).
Reviews on this page: 155 Google reviews (101 with written comments).
Owner responses: the business replied to 57% of reviews.
Most recent review: November 7, 2026.
Service: Bodywork Therapist serving Albany, New York.
Data from Google, last updated November 10, 2026.
Score profile vs other bodywork therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyBodywork Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massage Therapy Latham - Bodywork Professionals: 95/100 on this factor. Category median: 98.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massage Therapy Latham - Bodywork Professionals: 97/100 on this factor. Category median: 98.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massage Therapy Latham - Bodywork Professionals: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massage Therapy Latham - Bodywork Professionals: 90/100 on this factor. Category median: 98.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massage Therapy Latham - Bodywork Professionals: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massage Therapy Latham - Bodywork Professionals: 46/100 on this factor. Category median: 65.C
46
Bar = this company · dark tick = category median.
Star ratings
155 Google reviews we collected
4.9of 5
5 stars14895%
4 stars43%
3 stars21%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 101 written reviews
97%praise
Praise8997%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price333%
Reasonable667%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3235%
Quality & results2426%
Would recommend1820%
Speed & response78%
Communication78%
Price & value33%
Honesty & trust11%
What customers talk about
We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great massage with Lisa, who was very nice and knowledgeable, and my pain was a lot better after.”
“We appreciate the attention to detail she provides in addressing any concerns we bring up.”
“It was great and relaxing I recommend this place to anyone.”
“I’ve been going here monthly for just over a year now and could not recommend them enough!”
“Right away, Sarah Masterson put me completely at ease.”
“Nick really listened as I explained the issues that I've been having and knew exactly what areas of my body needed to be released.”
“For it being my first massage and the first time visiting this establishment, it was definitely worth it.”
“I can honestly say that I went from a 10 to a 3 on the pain scale in just a matter of days.”
People customers mention
Nick6 reviews
Frankie4 reviews
Kay3 reviews
Rose3 reviews
Amy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AliLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I have had a few massages at Bodyworks Latham (and one in Niskayuna) over the last year. I have seen a few providers (all wonderful) but most recently saw Cole yesterday at Latham. He is excellent at what he does! I had a deep tissue massage and had a ton of knots in my shoulders and back. He worked on them and I…
Reasonable price
AllieLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great massage with Lisa, who was very nice and knowledgeable, and my pain was a lot better after. The building has a very relaxing atmosphere.
Reasonable price
Lindsay8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Lindsay is an incredibly skilled and professional massage therapist. My husband and I have been seeing her monthly for years and will continue to do so. We appreciate the attention to detail she provides in addressing any concerns we bring up.
Great price
Kelli8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The vibe in this location is incredible. Every time I walk in, I feel like I’m totally walking away from the rest of the world. I had never experienced a professional massage and was unsure what to expect. Right away, Sarah Masterson put me completely at ease. She consults with me briefly before every massage,…
Reasonable price
Kaileen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent massage by Cole. He paid attention to my areas of concern. Addressed them and found lots of other areas that needed some work. He is does great work!
JeriLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This was an awesome experience. It was my first Rolfing session an I didn't know quite what to expect. Nick was great, talking me through the process describing the program and what to expect as we worked through the session. Looking forward to my next session!
I have had a few massages at Bodyworks Latham (and one in Niskayuna) over the last year. I have seen a few providers (all wonderful) but most recently saw Cole yesterday at Latham. He is excellent at what he does! I had a deep tissue massage and had a ton of knots in my shoulders and back. He worked on them and I feel so much better! He even recommended some stretches to help me avoid the knots in the future. I will definitely be booking with Cole again very soon!!
Price assessment: Reasonable price
AllieLocal Guide · 26 reviewsiTotal number of Google reviews Allie has written across all businesses on Google Maps, not just this one.
I had a great massage with Lisa, who was very nice and knowledgeable, and my pain was a lot better after. The building has a very relaxing atmosphere.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you, Allie! We're glad you enjoyed your massage with Lisa and the atmosphere at the Latham studio. We'll share your kind words with her, and we hope to see you again soon.
Lindsay Goodwin8 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Lindsay is an incredibly skilled and professional massage therapist. My husband and I have been seeing her monthly for years and will continue to do so. We appreciate the attention to detail she provides in addressing any concerns we bring up.
Price assessment: Great price
Response from the owner · 3 weeks ago
I'm glad to hear you and your husband are having a good experience over these years Lindsay, thank you for those kind words!
debbie birnbaumLocal Guide · 23 reviewsiTotal number of Google reviews debbie has written across all businesses on Google Maps, not just this one.
The vibe in this location is incredible. Every time I walk in, I feel like I’m totally walking away from the rest of the world. I had never experienced a professional massage and was unsure what to expect. Right away, Sarah Masterson put me completely at ease. She consults with me briefly before every massage, asking me about any problem spots or any area I’d like her to focus on. She does NOT deliver a “one size fits all”. Her work is completely customized to my needs. Highly recommend this studio and Sarah Masterson!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for those kind words Kelli, I'm glad your first experience was a good one!
Dhanragee Kishun2 reviewsiTotal number of Google reviews Dhanragee has written across all businesses on Google Maps, not just this one.
Excellent massage by Cole. He paid attention to my areas of concern. Addressed them and found lots of other areas that needed some work. He is does great work!
Jeri O'Bryan-LoseeLocal Guide · 11 reviewsiTotal number of Google reviews Jeri has written across all businesses on Google Maps, not just this one.
This was an awesome experience. It was my first Rolfing session an I didn't know quite what to expect. Nick was great, talking me through the process describing the program and what to expect as we worked through the session. Looking forward to my next session!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for those kind words Jeri, I'm looking forward to our next session too!
Lijia PhangLocal Guide · 21 reviewsiTotal number of Google reviews Lijia has written across all businesses on Google Maps, not just this one.
Well worth the price. Professional, clean space. I was so relaxed after my massage and felt great!
Christopher TemplinLocal Guide · 146 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
I walked out of my appointment for the first time in a month (since an auto accident) without pain in my back. Melissa is amazing! Definitely coming back for more!
Price assessment: Great price
Response from the owner · 6 months ago
So happy to hear you had a good experience with Melissa!
