Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Massey Services Pest Control

Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 86 pest control services · 4.9★ from 1,193 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 92% of pest control services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 88% of pest control services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 85% of pest control services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.88
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$128
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 88 Google reviews tagged “Bug & insect extermination” · showing 20

Diahann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Crickets everywhere

Paid $60–80Not sureHome inspectionBug & insect extermination
Donnie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Femi and Marc gave excellent service. They were both very courteous people and did a good job. Femi was very pleasant and thorough in his explanation of the services and prices.

Great priceTermite inspectionSpider exterminationGeneral pest inspection
R1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Harold with Massey Services Pest Control was so helpful and kind. He treated my apartment and gave me some tips to help reduce pests. He even saw that I had an overgrown tree on my patio and cut it down so I have a clear view again! I really appreciate that he went above and beyond to help. Five stars for excellent customer service! Thank you Harold!⭐️

Customer photo from R's review
General pest inspectionBug & insect extermination
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Lonny has been top--notch and outstanding. He is always courteous and knowledgeable. Massey Services takes care of our pest control issues and the maintenance as well in a professional and effective manner time and time again.

Paid $200+Not sureSpider exterminationMosquito exterminationCockroach extermination
VaKeia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Received a consultation from Itua with Massey. I appreciated his expertise and knowledge for ky services request.

Reasonable priceBug & insect extermination
kevin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Maria was awesome and did a very thorough job. She was very nice and kind and made sure that I understood how the pest solution worked. I appreciate her very sweet personality and how she connects with each person.

Great priceSpider exterminationCockroach exterminationBug & insect extermination
no3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Maria was very nice and polite i live in an apartment so its a part of the apartment contract so not sure what was paid but Maria was just awesome and communicated well.

Not sureGeneral pest inspectionCockroach exterminationBug & insect extermination
nahomy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Maria was very nice and helpful and provided great and efficient service

Great priceSpider exterminationCockroach exterminationBug & insect extermination
IjeomaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Maria did a great job treating my home today. She was on time and very professional. Thank you so much

Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Melanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Mariah was very nice and got the job done ✅

Not sureHome inspectionRodent exterminationCockroach extermination
Ricquita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Maria was awesome !!!! Great customer service very informative

Bug & insect extermination
NickLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Maria was a joy and a pleasure She was efficient and kind and thorough.

Not sureCockroach exterminationBug & insect extermination
LorettaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Maria did an amazing job. shes so sweet and quick ! thank you Maria

Home inspectionHornet & wasp exterminationRodent extermination
Kezia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Maria was quick, polite & efficient ✨So pleasant & kind ✨

Great priceSpider exterminationBug & insect extermination
Roqia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★

Maria

Not sureBug & insect extermination
Lia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Maria is very sweet friendly and an amazing person very great after all

Paid $1–20Great priceHornet & wasp exterminationSpider exterminationMosquito extermination
Desmond2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Maria was great. So far no bugs. Great job 👍🏿👍🏿

Paid $1–20Not sureSpider exterminationCockroach exterminationBug & insect extermination
RhondaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Maria was excellent,patient, and friendly

Great priceCockroach exterminationBug & insect extermination
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Maria was very nice and professional

Not sureSpider exterminationMosquito exterminationBug & insect extermination
Quincy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Maria was very nice.

Bug & insect extermination

Show more bug & insect extermination reviews (68 more) →

Price

$17-86% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 21%Overpriced 1%Not sure 39%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection131$56–$128
Bug & insect extermination88$58–$128
Home inspection87$63–$156
Cockroach extermination70$81–$246
Spider extermination53$67–$159
Ant extermination45$83–$246
Rodent extermination45$103–$371
Hornet & wasp extermination44$93–$282

Compare with

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