Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
Massey Services Pest Control
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 86 pest control services · 4.9★ from 1,193 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 92% of pest control services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 88% of pest control services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 85% of pest control services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
Reviews for your job
Customers hired Massey Services Pest Control for 8 kinds of job.
Massey Services Pest Control for spider extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1–20
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$67–$159
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 65
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 53 Google reviews tagged “Spider extermination” · showing 20
Donnie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Femi and Marc gave excellent service. They were both very courteous people and did a good job. Femi was very pleasant and thorough in his explanation of the services and prices.
Great priceTermite inspectionSpider exterminationGeneral pest inspection
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Lonny has been top--notch and outstanding. He is always courteous and knowledgeable. Massey Services takes care of our pest control issues and the maintenance as well in a professional and effective manner time and time again.
Paid $200+Not sureSpider exterminationMosquito exterminationCockroach extermination
kevin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Maria was awesome and did a very thorough job. She was very nice and kind and made sure that I understood how the pest solution worked. I appreciate her very sweet personality and how she connects with each person.
Great priceSpider exterminationCockroach exterminationBug & insect extermination
McClellan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Maria
Spider exterminationCockroach extermination
nahomy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Maria was very nice and helpful and provided great and efficient service
Great priceSpider exterminationCockroach exterminationBug & insect extermination
BeverlyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Maria is very kind, she is professional and got the job done quickly.
Spider extermination
Demorris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My service today was great. Maria was awesome and efficient. Very professional and even informative for prevention.
Spider exterminationGeneral pest inspectionCockroach extermination
LorettaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Maria did an amazing job. shes so sweet and quick ! thank you Maria
Home inspectionHornet & wasp exterminationRodent extermination
Kezia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Maria was quick, polite & efficient ✨So pleasant & kind ✨
Great priceSpider exterminationBug & insect extermination
Lia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Maria is very sweet friendly and an amazing person very great after all
Paid $1–20Great priceHornet & wasp exterminationSpider exterminationMosquito extermination
Ebony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Maria was very thorough and helpful! She took the time to explain everything and even gave some extra tips to help with gnats that come in the summer time.
Spider extermination
JosephLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Maria was amazimg
Not sureSpider exterminationFlea & mite exterminationCockroach extermination
Desmond2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Maria was great. So far no bugs. Great job 👍🏿👍🏿
Paid $1–20Not sureSpider exterminationCockroach exterminationBug & insect extermination
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★
Maria was very nice and professional
Not sureSpider exterminationMosquito exterminationBug & insect extermination
KatLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Maria was excellent and informative!
Spider exterminationCockroach extermination
Rickie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Maria is the best person for the job. She came in, got the job done and gave me some good information. Nice lady, thanks.
Not sureRodent exterminationSpider exterminationCockroach extermination
Elvira2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Muy amable Maria
Spider exterminationCockroach extermination
Dalila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
A good service from Maria
Spider exterminationMosquito exterminationCockroach extermination
Javier3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Maria muy profesional
Great priceSpider exterminationCockroach exterminationBug & insect extermination
JosephLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Maria provided the pest control service for me. She was friendly as well as professional.
Spider exterminationGeneral pest inspectionCockroach extermination
Price
$17-86% vs typical pest control services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 38%Reasonable 21%Overpriced 1%Not sure 39%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 131 | $56–$128 |
| Bug & insect extermination | 88 | $58–$128 |
| Home inspection | 87 | $63–$156 |
| Cockroach extermination | 70 | $81–$246 |
| Spider extermination | 53 | $67–$159 |
| Ant extermination | 45 | $83–$246 |
| Rodent extermination | 45 | $103–$371 |
| Hornet & wasp extermination | 44 | $93–$282 |
