Appliance repair service · Boston, MA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%84+11.9Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★294 Google reviews · 22 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the service for punctuality, clear communication, and honest advice regarding repairs versus replacements, noting that technicians often explain issues thoroughly before proceeding. Recurring themes include competitive pricing and professional handling of various appliances like dishwashers, refrigerators, and dryers. However, some low-star reviews criticize high diagnostic fees for minor issues and instances where repairs failed to resolve the original problem, leading to unresolved customer concerns.
Google rating: 4.9 out of 5 from 294 reviews (95% five-star).
Reviews on this page: 294 Google reviews (230 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Master of Appliances RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Master of Appliances Repair: 90/100 on this factor. Category median: 90.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Master of Appliances Repair: 89/100 on this factor. Category median: 87.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Master of Appliances Repair: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Master of Appliances Repair: 84/100 on this factor. Category median: 97.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Master of Appliances Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Master of Appliances Repair: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
294 Google reviews we collected
4.9of 5
5 stars27995%
4 stars93%
3 stars21%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
98%praise
Praise51398%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1521%
Reasonable5172%
Overpriced34%
Not sure23%
$214-21% vs typical appliance repair
Middle half of what 54 customers paid ($126–$297) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13225%
Staff & attitude10921%
Quality & results7615%
Would recommend7414%
Price & value5511%
Honesty & trust418%
Communication367%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Carlos was awesome -Excellent timely service and very pleasant to work with.”
“Carlos was friendly, timely, and took the time to explain everything to me.”
“The team was great, responsive, competitive pricing, overall great job!”
“Horrible experience!”
“I wouldn’t hesitate to use Master of Appliances again and highly recommend them to anyone looking for a knowledgeable and trustworthy appliance repair company.”
“😊 I cannot recommend this man highly enough – he’s wonderful, and he works on all kinds of appliances.”
“Carlos was excellent—responsive, thorough, honest, and fair.”
“He apologized for the experience I had and offered to refund the service fee I paid.”
“professional, honest, courteous, and genuinely cares about his clients.”
“Carlos was friendly and quick to respond with communication.”
People customers mention
Carlos25 reviews
Bruno13 reviews
Fernando9 reviews
Masters4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Master of Appliances Repair for 8 kinds of job. Pick one to see what they paid and said.
Labi7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Carlos was awesome -Excellent timely service and very pleasant to work with. I’d highly recommend.
Paid $350–400Reasonable priceDryer repair
KKLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Carlos was excellent—responsive, thorough, honest, and fair.
We were having issues with our dishwasher, which is still under an extended warranty. Carlos took the time to thoroughly troubleshoot the entire system and check all of the possible issues that could have been contributing to the problem.
Rather than…
Paid $100–150Reasonable priceDishwasher repair
Bob8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Carlos is the best. He resolved my ice maker and water flow issue expertly on my Kitchen Aid appliance. He’s not only an excellent technician but an equally nice person. He’s both respectful and pleasant to chat with. I give Carlos my highest recommendation!
Scott2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Carlos was over on time and quickly fixed to issue with my microwave. No issues after the fix!
Paid $200–250Reasonable priceMicrowave repair
Ellie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had multiple appliance issues. Got good advice. Very thorough. Now waiting for follow up on just one part.
Paid $200–250Reasonable price
razLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My dishwasher was not draining. Carlos came around and fixed the issue. Very polite and would definitely use his services again
Carlos was awesome -Excellent timely service and very pleasant to work with. I’d highly recommend.
Price assessment: Reasonable price
Price: $350–400
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · a day ago
Hi Labi, Carlos will be glad to hear this. We are happy his appliance repair service was timely and easy to work with. Your recommendation means a lot to our team at Master of Appliances Repair, and we are always here when you need help with kitchen appliances.
Sarah Mockler1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Carlos was friendly, timely, and took the time to explain everything to me. Definitely recommend and would use again!
Price assessment: Reasonable price
Services: Washing machine repair
Repair wait time: 1–2 hr
Response from the owner · 6 days ago
Hi Sarah, we’re so glad Carlos made your appliance repair visit such a good experience. Taking time to explain the issue clearly and arriving on time are a big part of how we handle kitchen appliance repair. We appreciate the recommendation and look forward to helping again.
Brian MoultonLocal Guide · 13 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
The team was great, responsive, competitive pricing, overall great job!
Price assessment: Reasonable price
Price: $350–400
Services: Oven repair
Repair wait time: 1–2 hr
Response from the owner · 6 days ago
Hi Brian, we’re glad our appliance repair service was responsive, fairly priced, and delivered a great result. It means a lot to hear the job went smoothly. Thanks for choosing Master of Appliances Repair.
KK 66Local Guide · 14 reviewsiTotal number of Google reviews KK has written across all businesses on Google Maps, not just this one.
Carlos was excellent—responsive, thorough, honest, and fair.
We were having issues with our dishwasher, which is still under an extended warranty. Carlos took the time to thoroughly troubleshoot the entire system and check all of the possible issues that could have been contributing to the problem.
Rather than recommending a repair that ultimately wouldn’t have been worth the cost, he was completely upfront with us and advised that we would be better off replacing the dishwasher through our extended warranty.
He absolutely could have taken advantage of the situation and charged us for a repair, but instead he gave us honest advice that will ultimately save us money.
That kind of honesty and integrity is hard to find these days. I wouldn’t hesitate to use Master of Appliances again and highly recommend them to anyone looking for a knowledgeable and trustworthy appliance repair company.
Price assessment: Reasonable price
Price: $100–150
Services: Dishwasher repair
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Hi KK 66, your note about our dishwasher repair service means a lot. We are glad Carlos took the time to troubleshoot the full system and gave you honest guidance instead of pushing a costly repair. That kind of straight advice matters, and we are grateful for your recommendation.
Germán Spallanzani7 reviewsiTotal number of Google reviews Germán has written across all businesses on Google Maps, not just this one.
Great service, professionalism and honesty. I would reach out to them again if needed.
Services: Oven repair
Response from the owner · 2 weeks ago
Hi Germán, we’re glad our appliance repair service stood out for professionalism and honesty. That is exactly the experience we aim to provide on every kitchen appliance repair visit, from washer and oven repair to refrigerator service. We’d be happy to help again anytime.
Nancy Rion3 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I can't say enough great things about Carlos...professional, honest, courteous, and genuinely cares about his clients. Will definitely use him again and would highly recommend his repair service.
Price assessment: Great price
Services: Stove, cooktop & oven repair
Repair wait time: 1–2 hr
Response from the owner · 3 weeks ago
Hi Nancy, Carlos will be glad to hear this. We are glad your appliance repair service experience felt honest, courteous, and thorough. That kind of care matters in every kitchen appliance repair visit, and your recommendation means a lot to our team.
Bob Hodgkins8 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Carlos is the best. He resolved my ice maker and water flow issue expertly on my Kitchen Aid appliance. He’s not only an excellent technician but an equally nice person. He’s both respectful and pleasant to chat with. I give Carlos my highest recommendation!
Price assessment: Reasonable price
Price: $500+
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Hi Bob, Carlos will be glad to hear this. Solving your KitchenAid ice maker and water flow issue the right way is exactly the kind of refrigerator repair we take pride in. We are glad he made the visit both smooth and pleasant. Your recommendation means a lot.
Scott Veidenheimer2 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Carlos was over on time and quickly fixed to issue with my microwave. No issues after the fix!
Price assessment: Reasonable price
Price: $200–250
Services: Microwave repair
Repair wait time: 0–1 hr
Response from the owner · 4 weeks ago
Hi Scott, glad Carlos got your microwave repair handled quickly and on time. It is great to hear the fix has held up with no issues since the service. We appreciate you trusting Master of Appliances Repair with your kitchen appliance repair.
Dan Kesselbrenner2 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Prompt response, reliable service, and reasonable pricing.
Services: Oven repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Hi Dan, we are glad to hear our appliance repair service was prompt, reliable, and fairly priced. It means a lot that you noticed the difference. Thanks for choosing Master of Appliances Repair for your kitchen appliance repair needs.
deborah kahn2 reviewsiTotal number of Google reviews deborah has written across all businesses on Google Maps, not just this one.
Polite, neat, kind, personable and incredibly gifted at repair. Master of Appliance has given my dishwasher years more life. One less piece of junk in the Pacific!
Services: Dishwasher repair
Response from the owner · a month ago
Hi Deborah, your kind words mean a lot. We are so glad our dishwasher repair gave your machine years more life and kept one less appliance out of the Pacific. It was a pleasure helping, and we appreciate you noticing the care, neat work, and repair skill.
