Analyzing 6,797,4526.8M ReviewsFor 19,20819.2K Experts

Experts Reviews · Company report
Master of Appliances Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%89+21.6Value 14%84+11.9Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Master of Appliances Repair

Quincy, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 294 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Master of Appliances Repair is better than 90% of appliance repair.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Master of Appliances Repair is better than 89% of appliance repair.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Master of Appliances Repair is better than 100% of appliance repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Master of Appliances Repair is better than 84% of appliance repair.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Master of Appliances Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Master of Appliances Repair is better than 100% of appliance repair.A
100

Reviews for your job

Customers hired Master of Appliances Repair for 8 kinds of job.

Master of Appliances Repair for oven repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Oven repair”

BrianLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

The team was great, responsive, competitive pricing, overall great job!

Paid $350–400Reasonable priceOven repair
Germán7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service, professionalism and honesty. I would reach out to them again if needed.

Oven repair
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Prompt response, reliable service, and reasonable pricing.

Oven repair
RussellLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Carlos is simply the best - honest, polite, technically proficient, reasonably priced, and communicative. This is the third time I have used MoA so that alone says a lot. He has now worked on my dishwasher, disposal, freezer and oven, most recently. Truly a MASTER of appliances ( as well as just a really good person). Highly recommend.

Oven repair
Maria11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called Master of Appliances Repair for the oven of my gas stove which was not igniting properly, and my usual repair person was not available. It did take a few days to schedule a technician but he did arrive as promised, diagnosed the problem and fixed the stove. He also took the time to answer my questions. I would use their service again.

Paid $350–400Not sureOven repair
AnthonyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Professional, Carlos was very responsive, scheduling was very easy he was always on time, very pleasant individual and knowlegeable. He took care of everything, parts installation and clean up. A pleasure to work with definetly on the top of my list if I have additional appliance repairs Great Guy.

Oven repair+ Responsiveness+ Punctuality+ Quality
Marge4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Master of Appliance Repair Carlos Bernardeli Most of all, Carlos is incredibly Honest. His price is reasonable. His work is fast and terrific. I cannot recommend him highly enough. He was on time and fits you in immediately if it is urgent. You can never go wrong hiring this wonderful Master of Appliances Repair. Marge K

Oven repairRefrigerator/freezer repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceOven repair
Carolyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Oven repair+ Responsiveness+ Punctuality+ Quality

Price

$214-21% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 72%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair25$126–$371
Dryer repair20$183–$365
Dishwasher repair18$114–$390
Refrigerator/freezer repair16$132–$440
Stove, cooktop & oven repair11$126–$427
Oven repair9$139–$427
Washer/dryer repair4$126–$335
Stove & cooktop repair4$126–$429

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