Chauffeur service · Westminster, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 21 chauffeur servicesiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★30 Google reviews · 14 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Masters Chauffeur Services five out of five stars based on thirty reviews, noting that the owner responds to ninety percent of feedback. Customers frequently cite punctuality, professional drivers, and clean vehicles as key aspects of their experience. The company is also recognized for responsive communication and easy booking processes, particularly for airport transfers. No recurring criticisms were identified in the provided positive excerpts.
Google rating: 5.0 out of 5 from 30 reviews (100% five-star).
Reviews on this page: 30 Google reviews (25 with written comments).
Owner responses: the business replied to 90% of reviews.
Most recent review: September 11, 2026.
Service: Chauffeur Service serving Westminster, California.
Data from Google, last updated October 25, 2026.
Score profile vs other chauffeur services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Masters Chauffeur ServicesChauffeur Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Masters Chauffeur Services: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Masters Chauffeur Services: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Masters Chauffeur Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
30 Google reviews we collected
5.0of 5
5 stars30100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
98%praise
Praise4098%
Complaints12%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1434%
Speed & response1127%
Would recommend717%
Honesty & trust410%
Quality & results37%
Communication25%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always on time, well dressed, clean car and very professional.”
“They were punctual, the car was clean and the driver drove in a manner that made my mom feel safe.”
“I would absolutely use this company again and would recommend you do as well!”
“They are quick to respond, easy to work with, and always reliable which gives me peace of mind.”
“Fantastic service.”
“Communication great with making reservation and on pick up days.”
People customers mention
Shams3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Rick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
On time, very professional, clean and neat! We’ll definitely use again!!! And they really are the best of the best! Made you feel confident in their service! We use them often and highly recommend them!!! Great company to use, never disappoints! Highly recommend!!!!
Youness2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I v used Shams couple times to pick up my clients and I v always hear great feedback from my clients. Always on time, well dressed, clean car and very professional.
TraceyLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I could not have asked for a better experience! The drivers were both so incredibly professional, attentive, went above and beyond my expectations and turned a long arduous drive into a pleasant experience. Who can say that with LA traffic?! I was fortunate to have Jeanette on my ride up who is a superstar, and…
Rosemary9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Very punctual. Excellent driver: personable, neet and courteous. Felt safe in heavy traffic , Arrived to airport on time. Also, pick up was a breeze. He was waiting for me when I arrived. Everything went smooth as silk. Highly recommend.!
Dina8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Honestly they are one of the best! Professional, kind and professional! They get you to your destination safely and quickly! Only car service I’ll ever use!
Michelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Working with MCS has made my job so much easier. They are quick to respond, easy to work with, and always reliable which gives me peace of mind. Such a pleasure to work with. Hope for many more years of working together!
On time, very professional, clean and neat! We’ll definitely use again!!! And they really are the best of the best! Made you feel confident in their service! We use them often and highly recommend them!!! Great company to use, never disappoints! Highly recommend!!!!
Response from the owner · Edited 2 years ago
Thank you for your 5-star rating, Rick! We appreciate your business and look forward to serving you again.
George W. FoutchLocal Guide · 38 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
I v used Shams couple times to pick up my clients and I v always hear great feedback from my clients. Always on time, well dressed, clean car and very professional.
Tracey ChristoffersonLocal Guide · 22 reviewsiTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
I could not have asked for a better experience! The drivers were both so incredibly professional, attentive, went above and beyond my expectations and turned a long arduous drive into a pleasant experience. Who can say that with LA traffic?! I was fortunate to have Jeanette on my ride up who is a superstar, and Shams on the way back who is absolutely fantastic as well. I've already booked my next reservation. Thank you so much for taking such great care of me!!
Response from the owner · 10 months ago
Tracey, thank you so much for this wonderful feedback!
We’re incredibly grateful for your trust and so happy we were able to turn LA traffic into a comfortable, pleasant experience for you. We truly appreciate your next reservation and can’t wait to welcome you back on board.
Rosemary Ryan9 reviewsiTotal number of Google reviews Rosemary has written across all businesses on Google Maps, not just this one.
Very punctual. Excellent driver: personable, neet and courteous. Felt safe in heavy traffic , Arrived to airport on time. Also, pick up was a breeze. He was waiting for me when I arrived. Everything went smooth as silk. Highly recommend.!
Response from the owner · a year ago
Thank you for sharing your experience! We’re delighted to know you felt well taken care of. Punctuality and professionalism are at the heart of our service, and we look forward to welcoming you again.
Ljfpd 8105 reviewsiTotal number of Google reviews Ljfpd has written across all businesses on Google Maps, not just this one.
I booked this company for airport services for my mother. On the day of her departure they texted her to let her know who her driver was and what car they would be driving. They were punctual, the car was clean and the driver drove in a manner that made my mom feel safe. My mom ended up being admitted to the hospital while she was visiting me in another state. She texted her driver (she couldn’t remember his name) and I emailed the co-owner Kate, letting them know her return trip date was now unknown. Both responded (on Sunday) saying that they would have a car ready for her whenever she did make it home and sent well wishes for a speedy recovery. I was really impressed with the quick response and that they were more concerned about my mom’s health than they were with getting a definitive date and time for pick up. I would absolutely use this company again and would recommend you do as well! Thanks again Kate.
Response from the owner · a year ago
Thank you for trusting Masters Chauffeur Services with your mother’s airport transportation and for sharing such a thoughtful review. We’re glad our chauffeur’s communication, clean vehicle, and safe driving helped her feel comfortable. It means a lot to hear that our punctuality and service quality stood out. We’re here anytime your family needs us.
Dina Rezvanipour8 reviewsiTotal number of Google reviews Dina has written across all businesses on Google Maps, not just this one.
Honestly they are one of the best! Professional, kind and professional! They get you to your destination safely and quickly! Only car service I’ll ever use!
Response from the owner · a year ago
Thank you so much for your wonderful review! Our team works hard to ensure that every journey is comfortable and safe, and it’s rewarding to know that our efforts are appreciated. We look forward to serving you again in the future!
Michelle Chung1 reviewiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Working with MCS has made my job so much easier. They are quick to respond, easy to work with, and always reliable which gives me peace of mind. Such a pleasure to work with. Hope for many more years of working together!
Response from the owner · a year ago
Michelle, thank you so much. This truly means a lot to us. Working with you has been just as much of a pleasure on our end! We’re so glad to hear we’ve made things a little easier for you. Looking forward to what’s ahead!
Ragda Marzouk2 reviewsiTotal number of Google reviews Ragda has written across all businesses on Google Maps, not just this one.
Thank you for making my journey to the airport so smooth!" The ride was truly fantastic 🤩🤩🤩
Response from the owner · a year ago
Ragda, thank you for your kind words! We're so glad to hear your ride to the airport was smooth and enjoyable. It was our pleasure to assist you, and we look forward to taking care of your next journey.
Matthew Irizarry13 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
I use Master Chauffer for all my trips to and from LAX and any where else that might be an hour of travel distance or more. They are always on time to pick me up. Professional and white glove service treatment. Quick and helpful to set up an appointment for me. Personable, they have learned my name and always have interest in my trips. Once they learned that I enjoy Red Bull, they started having one in my rides. I have never been late for a flight. Always arrived to the airport with plenty of time. I have had 3 different drivers and each one is as amazing as the next..
Response from the owner · a year ago
Thank you so much, Matthew! We’re truly grateful for your continued trust and loyalty. It’s always a pleasure to take care of your transportation, and we’re so glad to hear that our team’s reliability and service have made a difference. We’ll be sure to share your feedback with our chauffeurs, it means a lot to all of us. Looking forward to your next trip!
