Mattress store · Snohomish, WA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%97+27.4Replies to reviews 8%60+4.9Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 32 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★643 Google reviews · 24 photos
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the store's knowledgeable staff for providing helpful, non-pushy guidance on mattress selection and budgeting, often resulting in quick credit approval. Positive reviews highlight smooth, on-time delivery experiences and a comfortable showroom environment. However, low-star feedback indicates recurring issues with delivery cancellations, stock shortages, and perceived pressure during financing discussions, leading to frustration over unmet commitments and poor post-sale support.
Google rating: 4.9 out of 5 from 643 reviews (97% five-star).
Reviews on this page: 643 Google reviews (526 with written comments, 5 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 23, 2026.
Service: Mattress Cleaning Service serving Snohomish, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
This companyMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mattress Firm Snohomish Station: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mattress Firm Snohomish Station: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mattress Firm Snohomish Station: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mattress Firm Snohomish Station: 60/100 on this factor. Category median: 96.B
60
Bar = this company · dark tick = category median.
Star ratings
643 Google reviews we collected
4.9of 5
5 stars62597%
4 stars112%
3 stars00%
2 stars10%
1 star61%
Praise vs complaints
Phrases our text analysis found in 526 written reviews
99%praise
Praise74199%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32243%
Quality & results12717%
Would recommend9513%
Price & value7510%
Communication638%
Speed & response466%
Honesty & trust213%
What customers talk about
We read 526 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I visited the Snohomish location and Vincent was very friendly and helpful in helping me select the right bed for my needs and budget.”
“I had a great experience buying my new mattress today!”
“I bought one of Sleepy’s hybrid mattresses, which was poor quality.”
“We are so excited to receive our new mattress and will definitely recommend Mattress Firm to our friends.”
“After much deliberation and family talk, I returned to the one person that treated me with a great deal of respect and kindness.”
“Now they cannot deliver the replacement even after completing all their formalities, paying fees, etc.”
“Clay listened to our concerns and was able to point us in the right direction.”
“Quick and easy credit approval, and delivery was next day!”
“…that had the features I was hoping for and answered all my questions honestly.…”
People customers mention
Carmen27 reviews
Doug20 reviews
Brown10 reviews
Douglas7 reviews
Alex7 reviews
Clay6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Todd11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The Snohomish store is set up great with options for any type of sleeper! We had an awesome sales experience with Clay, who is an expert in the industry, no doubt about it! Clay listened to our concerns and was able to point us in the right direction. We are so excited to receive our new mattress and will definitely recommend Mattress Firm to our friends.
SueLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I visited the Snohomish location and Vincent was very friendly and helpful in helping me select the right bed for my needs and budget. Quick and easy credit approval, and delivery was next day! Excellent service.
josh7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ill start by saying I only write maybe 1 review every couple years......Clay was very knowledgeable and helpful. We came in already knowing what we wanted but we still got alot of helpful information. As he said the mattress is hard as a rock right now so hopefully it breaks in as promised like the floor model. He…
Katherine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Was a really nice experience working with Kassidy to find a good fitting mattress.
Jason3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
All Day Clay crushed it for us. Not a pushy salesperson but offered a lot of knowledge to help us make the decision we wanted. Very friendly service and great prices. Would lay here again!
AshleyLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just had the BEST experience with Yael as we purchased a new mattress! She was so knowledgeable, kind, welcoming and helpful. Excited for our new mattress!! 😍
The Snohomish store is set up great with options for any type of sleeper! We had an awesome sales experience with Clay, who is an expert in the industry, no doubt about it! Clay listened to our concerns and was able to point us in the right direction. We are so excited to receive our new mattress and will definitely recommend Mattress Firm to our friends.
Response from the owner · 2 days ago
Thank you, Todd! We're glad to hear you had a great experience at our Snohomish store and that Clay was able to assist you so well. Your excitement for your new mattress is contagious, and we appreciate your recommendation to friends!
Sue SwayzeeLocal Guide · 14 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
I visited the Snohomish location and Vincent was very friendly and helpful in helping me select the right bed for my needs and budget. Quick and easy credit approval, and delivery was next day! Excellent service.
Response from the owner · 4 days ago
Thank you, Sue, for your kind words! We're glad to hear that Vincent was friendly and helpful in finding the right bed for you. It's great that the credit approval and delivery were quick and easy. We appreciate your support!
Keann White8 reviewsiTotal number of Google reviews Keann has written across all businesses on Google Maps, not just this one.
Ill start by saying I only write maybe 1 review every couple years......Clay was very knowledgeable and helpful. We came in already knowing what we wanted but we still got alot of helpful information. As he said the mattress is hard as a rock right now so hopefully it breaks in as promised like the floor model. He also went above and beyond to assure we could get promt delivery and use the 300.00 gift towards the accessories we wanted although they were over the 300.00.
Thanks
Clay
Response from the owner · a month ago
Thank you, Josh! We're glad to hear that you found Clay knowledgeable and helpful during your visit. It's great that you got the information you needed and that Clay ensured prompt delivery while assisting with the gift for your accessories. We appreciate your feedback and hope you enjoy your new mattress once it breaks in!
DENNIS POWERS3 reviewsiTotal number of Google reviews DENNIS has written across all businesses on Google Maps, not just this one.
