Tiffany Olivas5 reviewsTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat, personalized care. Thanks Dr. Randall!
- Price assessment: Reasonable price
Mauer Animal Clinic
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%73+17.7Value 14%84+11.9Replies to reviews 7%49+3.5Craft & service penalty95−0.5Momentum penalty89−1.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 87 veterinariansPosition by Experts Score among all companies we track in this category. · better than 44%
4.8 ★★★★★ 501 Google reviews · 24 photos
91%five-star reviews
4.72★last 12 monthsAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
Nov 2026latest review
Mauer Animal Clinic at a glance
Reviewers of Mauer Animal Clinic frequently highlight the clinic's punctuality, affordable pricing, and the thorough, compassionate communication provided by the veterinary team during exams and procedures. While many clients praise the staff's ability to handle various pets efficiently, a recurring criticism involves perceived rudeness from front desk personnel and instances where emergency care was unavailable or appointments resulted in significant wait times.
- Google rating: 4.8 out of 5 from 501 reviews (91% five-star).
- Reviews on this page: 501 Google reviews (404 with written comments, 68 with photos).
- Owner responses: the business replied to 79% of reviews.
- Most recent review: November 1, 2026.
- Service: Veterinarian serving Las Vegas, Nevada.
Data from Google, last updated November 1, 2026.
Score profile vs other veterinarians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mauer Animal Clinic: 78/100 on this factor. Category median: 80.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mauer Animal Clinic: 73/100 on this factor. Category median: 74.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mauer Animal Clinic: 95/100 on this factor. Category median: 93.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mauer Animal Clinic: 84/100 on this factor. Category median: 85.A
84
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mauer Animal Clinic: 89/100 on this factor. Category median: 100.A
89
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mauer Animal Clinic: 49/100 on this factor. Category median: 44.C
49
Bar = this company · dark tick = category median.
Star ratings
501 Google reviews we collected
- 5 stars45791%
- 4 stars184%
- 3 stars61%
- 2 stars10%
- 1 star194%
Praise vs complaints
Phrases our text analysis found in 404 written reviews
- Praise41793%
- Complaints307%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1524%
- Reasonable4573%
- Overpriced23%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude21749%
- Price & value5613%
- Would recommend4510%
- Quality & results368%
- Honesty & trust368%
- Speed & response337%
- Communication245%
What customers talk about
We read 404 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire team is consistently friendly, attentive, and helpful.”
“When I called to make an appointment the lady was very rude so I didn’t want to bring my fur baby here.”
“You'll experienced loving care and at a good price.”
“Over charged never again will I go too this place!”
“Will highly recommend to anyone who is seeking a Vet.”
“Would not recommend going here staff is very rude !”
“She always takes the time to explain everything thoroughly and answer all of my questions.”
“Very poor job if My pets nails were trimmed, and I know they did not grind them.”
“I will continue taking my dog to them, I trust them completely.”
“I been using them for years & would not trust my fur babies with any other doctor.”
“I was able to get in right away and they helped me with my Frenchbulldogs allergies and took the time to answer any questions I had and was very consi…”
“Archer helped during the exams and explained everything afterwards.”
“there was no communication with setting up another appointment and so i went in last week for my existing appointment and they told me we never called…”
People customers mention
- Robinson 36 reviews
- Wesen 29 reviews
- Randall 21 reviews
- Vet 15 reviews
- Nick 7 reviews
- Kim 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mauer Animal Clinic for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Event3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great and fast service. They were able to diagnose our Corgi’s gland issues quickly and provide immediate relief and a solution. We are very happy
Great price
Jonathan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
On my neighbors recommendation I took my 13 yr old miniature poodle (Linus) in for teeth cleaning. It was the best experience I've ever had! Dr. Kim Robinson was amazing. She explained in detail what I needed to know. And even followed up with a call later that evening. Plus it was half the price I've paid at…
Reasonable price
Jimmy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★
Front desk lady with the piercings seemed rude, other than that everyone else was amazing.
Reasonable priceLarge animals
MarjetLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I've been bringing my two rescue cats to Mauer Animal Clinic for the past four years, and I couldn’t be more grateful for their exceptional care. The entire team is consistently friendly, attentive, and helpful. We see Dr. Randall, whose compassion and professionalism are unmatched. Despite my cats being…
Reasonable priceService not listed
GEORGE2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have two very happy healthy soles, thanks to mauer . I have three more at home and know where to go if they need help as well. Thanks again guys!
Reasonable priceService not listed
MarielaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They are amazing! I have taken 3 of my pets, one dog and two cats. They are very courteous and understanding. They are quite affordable and have ample availability. All the staff are pet lovers and care about our babies comfort and needs. Will highly recommend to anyone who is seeking a Vet.
Reasonable priceService not listed
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 23 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 501 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Event Entertainment3 reviewsTotal number of Google reviews Event has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat and fast service. They were able to diagnose our Corgi’s gland issues quickly and provide immediate relief and a solution. We are very happy
- Price assessment: Great price
Response from the owner · 2 days ago
So glad to hear you had a good experience, Event. Thank you for trusting Mauer Animal Clinic to take care of your pet!
Jonathan Smith11 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOn my neighbors recommendation I took my 13 yr old miniature poodle (Linus) in for teeth cleaning. It was the best experience I've ever had! Dr. Kim Robinson was amazing. She explained in detail what I needed to know. And even followed up with a call later that evening. Plus it was half the price I've paid at other vets. The whole staff is knowledgeable an caring. I think everyone at Maurer is great! You'll experienced loving care and at a good price.
- Price assessment: Reasonable price
Response from the owner · Edited 3 weeks ago
Hi, Jonathan. Thanks for taking the time to share your positive experience. We truly appreciate it!
Carlos Conde7 reviewsTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’m beyond words. Thank you.
Response from the owner · a month ago
Hi, Carlos. We are thrilled to learn that you had a positive experience with us!
Jimmy1 reviewTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFront desk lady with the piercings seemed rude, other than that everyone else was amazing.
- Price assessment: Reasonable price
- Services: Large animals
Marjet LuckingLocal Guide · 6 reviewsTotal number of Google reviews Marjet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been bringing my two rescue cats to Mauer Animal Clinic for the past four years, and I couldn’t be more grateful for their exceptional care. The entire team is consistently friendly, attentive, and helpful. We see Dr. Randall, whose compassion and professionalism are unmatched. Despite my cats being less-than-social, Dr. Randall handles them with ease and kindness—her bedside manner is truly remarkable. She always takes the time to explain everything thoroughly and answer all of my questions. I wholeheartedly recommend Mauer Animal Clinic to anyone looking for dedicated and compassionate veterinary care.
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · Edited a month ago
Thank you so much for leaving us a stellar review, Marjet !
Kelli Mc Cawley2 reviewsTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone at Mauer Animal Clinic is amazing! Keep up the good work! 😀
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · a month ago
Your feedback is highly appreciated, Kelli . Thank you for the review!
GEORGE Applegate2 reviewsTotal number of Google reviews GEORGE has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have two very happy healthy soles, thanks to mauer . I have three more at home and know where to go if they need help as well. Thanks again guys!
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · Edited a month ago
Thanks, George! We appreciate the kind words and are glad we could provide you with a positive experience!
Mariela AlonsoLocal Guide · 16 reviewsTotal number of Google reviews Mariela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are amazing! I have taken 3 of my pets, one dog and two cats. They are very courteous and understanding. They are quite affordable and have ample availability. All the staff are pet lovers and care about our babies comfort and needs. Will highly recommend to anyone who is seeking a Vet.
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · a month ago
Glad to hear that you had a great experience at Mauer Animal Clinic. We appreciate your business and your review!
Nancy Bagocus3 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTeeth cleaning
- Price assessment: Reasonable price
- Services: Large animals
Response from the owner · 2 months ago
So glad to hear you had a good experience, Nancy. Thank you for trusting Mauer Animal Clinic to take care of your pet!
Business details
- Address: 6115 W Charleston Blvd, Las Vegas, NV 89146
- Phone: (702) 870-1011
- Website: maueranimalclinic.com
- Service area: Las Vegas, NV