Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Max Automotive 4.8 out of 5 based on 261 reviews, highlighting consistent praise for honest assessments, fair pricing, and timely repairs on diverse vehicle models. Customers frequently note the shop's family-oriented atmosphere and clear communication regarding necessary maintenance versus optional services. However, a pattern of criticism emerges in low-star reviews regarding diagnostic accuracy, where some customers report incorrect assessments or billing for work that was not actually performed.
Data from Google, last updated November 13, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
261 Google reviews we collected
Phrases our text analysis found in 200 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I've always found Max Automotive to be knowledgeable and honest.”
“They were honest, professional, and took great care of us.”
“Not sure what that had to do with anything, but how tacky and rude!”
“A coworker told me about Max Auto repair & how they they did a great job repairing his car and treated him well so when my A/C went out & started leak…”
“ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND NO LOYALTY!”
“Highest quality of work and fair pricing thanks terry!”
“I was told that it was a very expensive repair.”
“Excellent customer service, quick and prices are very reasonable.”
“I would HIGHLY recommend Max Automotive to anyone & I will be taking all of my repairs to them.”
“They fixed the issue, kept us informed throughout the process, and made everything stress-free.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Max Automotive for 6 kinds of job. Pick one to see what they paid and said.
I've always found Max Automotive to be knowledgeable and honest. Their work is always done on time and effective.
A coworker told me about Max Auto repair & how they they did a great job repairing his car and treated him well so when my A/C went out & started leaking a little antifreeze on my 2007 Nisan Xterra, I took it to Max's. What I thought was going to take hours and a lot of money only took 1hr 45 minutes & only $300 for…
Another great experience at Max Auto. Excellent service and communication. I have an older vehicle which can bring some challenges but they always get her fixed. HIGHLY RECOMMEND!!!!
BEST EXPERIENCE EVER. Dude, I had my car towed from Queen Creek, and I’m so glad I did. They were honest, professional, and took great care of us. They fixed the issue, kept us informed throughout the process, and made everything stress-free. Our ride is now running great, and we’re incredibly grateful!
This Maxx auto (family) continues to be amazing. They have kept our 16 year old Kia Sedona running now many years after what we thought we could get out of her. This time, new valve case gasket and a new CV axle. They are kind, honorable and VERY knowledgeable. Their recommendations are for what you need and…
Max Automotive is a great mechanic shop. My family has been going here for many years, and they truly treat you like family. They’re honest, trustworthy, and always do great work. Highly recommend them!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 6 | — |
| Auto engine diagnostic | 5 | — |
| General repairs & maintenance | 3 | — |
| Brakes | 2 | — |
| Battery | 2 | — |
| Electrical | 2 | — |
4.8 ★★★★★ 261 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I've always found Max Automotive to be knowledgeable and honest. Their work is always done on time and effective.
A coworker told me about Max Auto repair & how they they did a great job repairing his car and treated him well so when my A/C went out & started leaking a little antifreeze on my 2007 Nisan Xterra, I took it to Max's. What I thought was going to take hours and a lot of money only took 1hr 45 minutes & only $300 for the repair, fully charged A/C system & great customer care! I would HIGHLY recommend Max Automotive to anyone & I will be taking all of my repairs to them.
Very disappointing experience with Max Automotive I brought my vehicle (2016 V6 Mustang) to Max Automotive on 9/30/26 to have the thermostat replaced. When I arrived, I was told there was coolant everywhere, that it would need to be cleaned up, and that they would need to take a look at it. I simply asked how much that additional work would cost. Instead of giving me an estimate or even offering to inspect the vehicle, I was told, “We’re not going to do this. There are many automotive places you can take it to.” That response was extremely disappointing and a complete waste of my time. I brought my vehicle to an automotive repair shop expecting them to diagnose the issue, explain what needed to be done, and provide an estimate so I could make an informed decision. If Max Automotive wasn't willing or able to handle the situation, they could have simply said so when I initially scheduled the appointment rather than having me bring the vehicle in. I understand that not every repair shop can or wants to take on every job, but dismissing a customer after they have made the trip to the shop and refusing to even provide an estimate is poor customer service. I would not recommend Max Automotive based on this experience.
James called to get an estimate for a thermostat based on a recommendation at another shop. He informed us at that time they did a pressure test and leak inspection and they told him it passed both. When he arrived, he informed us that he had to add coolant and it had overheated. We took it back for an inspection and noticed coolant splatter all over the engine compartment. We asked who had done the testing and why they did not do the work they recommended. He told us he was not happy with the service and did not want them to do the work. He seemed confident with their testing, stating that we had already given him an estimate for the thermostat and that is what he wanted us to do. We recommended him taking it back to the shop that recommended the work as we were not comfortable putting in a thermostat based on their recommendation and the coolant splattered everywhere. After further back and forth we decided not to get involved and declined work.
Another great experience at Max Auto. Excellent service and communication. I have an older vehicle which can bring some challenges but they always get her fixed. HIGHLY RECOMMEND!!!!
Fast?, respectful and HONEST
BEST EXPERIENCE EVER. Dude, I had my car towed from Queen Creek, and I’m so glad I did. They were honest, professional, and took great care of us. They fixed the issue, kept us informed throughout the process, and made everything stress-free. Our ride is now running great, and we’re incredibly grateful!
Very friendly and knowledgeable. Great service!
From being to end it was a great experience.
Highest quality of work and fair pricing thanks terry!
Highly recommend max automotive. Great customer service. Nice people.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
