iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%29+2.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 72%
4.9★★★★★239 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mayo's Body Shop 4.9 out of 5 based on 239 reviews, with the owner replying to only 2% of them. Customers frequently cite fair pricing compared to dealerships, quick turnaround times, and helpful communication regarding insurance claims and repair timelines. Services include bumper repairs, paint matching, and general collision work. A minority of low-star reviews mention perceived rudeness in customer service interactions and dissatisfaction with final pricing explanations.
Google rating: 4.9 out of 5 from 239 reviews (98% five-star).
Reviews on this page: 239 Google reviews (221 with written comments, 33 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: October 23, 2026.
Service: Auto Body Shop serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Mayo's Body ShopAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mayo's Body Shop: 97/100 on this factor. Category median: 89.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mayo's Body Shop: 96/100 on this factor. Category median: 86.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mayo's Body Shop: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mayo's Body Shop: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mayo's Body Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mayo's Body Shop: 29/100 on this factor. Category median: 65.D
29
Bar = this company · dark tick = category median.
Star ratings
239 Google reviews we collected
4.9of 5
5 stars23498%
4 stars21%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 221 written reviews
98%praise
Praise47198%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2672%
Reasonable925%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend9420%
Staff & attitude9319%
Quality & results9119%
Price & value8518%
Speed & response5912%
Communication327%
Honesty & trust276%
What customers talk about
We read 221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everything came out perfect highly recommend if you have any issues with your vehicle to bring it to them very understanding and willing to work on th…”
“DO NOT RECOMMEND!”
“11/10 Very professional got done in a timely manner couldn’t be more happier with the paint with the body.”
“…cing was a big thing dealership was trying to charge me $15,000 they got it done for $7,000…”
“I brought the parts in severely damaged and in horrible condition.”
“He gave me a fair price for a small issue that he was able to take care of in 15 minutes.”
“They have great customer service, shoot straight with you, and do not over charge.”
“had estimated a 3 day repair time but they were able to get the work done within a day.”
“…on bumper repair for my wife's car - Mayo's had the best price, clear communication over their process and timeline for their work.…”
“People are honest , job on time, helpfull and knowledgeable”
People customers mention
Mayos3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mayo's Body Shop for 6 kinds of job. Pick one to see what they paid and said.
Mario1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
11/10 Very professional got done in a timely manner couldn’t be more happier with the paint with the body. Everything came out perfect highly recommend if you have any issues with your vehicle to bring it to them very understanding and willing to work on the price pricing was a big thing dealership was trying to…
Great pricePaintingBody & Trim
Kita11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Speaking of AMAZING service from start to finish!!! This family owned business is operated by the best people. Mr. Mayo and Mayo, Jr know how to make it right. Great work on my Chevy truck and my Slingshot... they will always get my business.
Great pricePaintingBody & TrimWelding
Shania8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
1000/10 service. My car had a calcium drip from my apartment’s garage room and they fixed up so beautifully! Didn’t even need a repaint and it only took a few hours! They charged really fairly too. Definitely recommend!
Great priceService not listed
Moses1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mayo's Body Shop is the best auto body shop in the DFW area. I went to 7 different auto body shops in Dallas and got estimates from all of them and Mayo was able to beat all of their prices! In addition Mayo jr. had estimated a 3 day repair time but they were able to get the work done within a day. You WILL not regret going with Mayo
Great pricePaintingBody & Trim
Kasey7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They are extremely kind, serviceable, and talented. They ensured that not only my car was fixed but they went above and beyond during the process. Very reasonable prices as well
SherriLocal Guide · 160 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
so nice to find a body shop that is so efficient and so friendly. my suv looks amazing.
11/10 Very professional got done in a timely manner couldn’t be more happier with the paint with the body. Everything came out perfect highly recommend if you have any issues with your vehicle to bring it to them very understanding and willing to work on the price pricing was a big thing dealership was trying to charge me $15,000 they got it done for $7,000
Price assessment: Great price
Services: Painting, Body & Trim
Kita Banks11 reviewsiTotal number of Google reviews Kita has written across all businesses on Google Maps, not just this one.
Speaking of AMAZING service from start to finish!!! This family owned business is operated by the best people. Mr. Mayo and Mayo, Jr know how to make it right. Great work on my Chevy truck and my Slingshot... they will always get my business.
Price assessment: Great price
Services: Painting, Body & Trim, Welding
Shania Nguyen-Tu8 reviewsiTotal number of Google reviews Shania has written across all businesses on Google Maps, not just this one.
1000/10 service. My car had a calcium drip from my apartment’s garage room and they fixed up so beautifully! Didn’t even need a repaint and it only took a few hours! They charged really fairly too. Definitely recommend!
Price assessment: Great price
Services: Service not listed
Moses1 reviewiTotal number of Google reviews Moses has written across all businesses on Google Maps, not just this one.
Mayo's Body Shop is the best auto body shop in the DFW area. I went to 7 different auto body shops in Dallas and got estimates from all of them and Mayo was able to beat all of their prices! In addition Mayo jr. had estimated a 3 day repair time but they were able to get the work done within a day. You WILL not regret going with Mayo
Price assessment: Great price
Services: Painting, Body & Trim
Kasey Maguire7 reviewsiTotal number of Google reviews Kasey has written across all businesses on Google Maps, not just this one.
They are extremely kind, serviceable, and talented. They ensured that not only my car was fixed but they went above and beyond during the process. Very reasonable prices as well
Dub GG1 reviewiTotal number of Google reviews Dub has written across all businesses on Google Maps, not just this one.
I shopped around for the best deal on bumper repair for my wife's car - Mayo's had the best price, clear communication over their process and timeline for their work.
We just picked up the car - the result is what you want: you can't tell anything had ever happened. Highly recommended.
Price assessment: Great price
Services: Painting, Body & Trim
Josh Godly8 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Mayo and his team took real good care of me. From an accident that took place last year, they worked with my insurance and got everything back to OEM. I was even given a rental through him… while I had the vehicle I got rear ended… Mayo didn’t hesitate to get me into another vehicle not even 24 hours later … I highly recommend these guys!
Services: Painting, Body & Trim
Ryan McCarthy1 reviewiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I had a messed-up front fender on my car. They took care of it and fixed it at a fraction of the cost and time compared to major corporate auto body shops. Excellent customer service, cost efficiency, and friendly staff. 10/10 would recommend to anyone who needs to get their car fixed up!
