Septic system service · Bessemer, AL · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 15 tank installationiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★28 Google reviews · 13 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$542typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google users rate Mays Septic Solutions LLC five stars based on twenty-eight reviews, with the owner responding to all feedback. Customers frequently cite prompt arrival times, including emergency visits on weekends, and note that the team is professional, friendly, and respectful of property. Recurring themes include thorough septic tank pumping, effective problem resolution, and reasonable pricing. Reviewers also highlight clear communication regarding maintenance and the company's reliability. No negative patterns or criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 28 reviews (100% five-star).
Reviews on this page: 28 Google reviews (27 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Tank serving Bessemer, Alabama.
Data from Google, last updated October 28, 2026.
Score profile vs other tank installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Mays Septic Solutions LLCTank Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mays Septic Solutions LLC: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mays Septic Solutions LLC: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mays Septic Solutions LLC: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mays Septic Solutions LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–
Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
5.0of 5
5 stars28100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
100%praise
Praise64100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price770%
Reasonable330%
Overpriced00%
Not sure00%
$542-23% vs typical tank installation
Middle half of what 3 customers paid ($472–$639) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2031%
Quality & results1320%
Staff & attitude1219%
Speed & response69%
Price & value69%
Honesty & trust46%
Communication35%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you’re looking for dependable, honest, and top-notch septic service, I highly recommend giving them a call.”
“Had an emergency Saturday night, called Mays Septic Solutions, they came early Sunday morning, solved the problem in about an hour.”
“From the moment they arrived, they were friendly, professional, and genuinely cared about making sure everything was taken care of properly.”
“Basement was flooding a couple times and they were here quick!”
“They were extremely nice, did an amazing job and the price was very reasonable!”
“professional, reliable, communicates well and very reasonable.”
“Trent and Garrison were easy to work with, respectful of my property, and made the whole experience a breeze.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
Margaret3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very commendable and dependable service! Trent is Congenial and performs excellent work! Actually worked me in for service. Trent is very Professional, friendly and willing to work with our schedule. Great Service!
⭐⭐⭐⭐⭐ Excellent Service from Start to Finish!
I couldn’t be happier with the service I received! They came out to pump my septic tank and did an outstanding job. From the moment they arrived, they were friendly, professional, and genuinely cared about making sure everything was taken care of properly. Trent and Garrison were easy to work with, respectful of my property, and made the whole experience a breeze. It’s hard to find companies that take this much pride in their work and treat customers right. I truly appreciate the great service and will absolutely call them again when I need them. If you’re looking for dependable, honest, and top-notch septic service, I highly recommend giving them a call. You won’t be disappointed! My neighbor booked them based on my experience!
Response from the owner · 14 hours ago
Thank you so much, Kenneth, for taking the time to share such a kind review. We're really glad the septic pumping went smoothly and that Trent and Garrison left your property looking just as you wanted, since respecting our customers' homes is something we take very seriously. Hearing that you were happy enough to pass our name along to your neighbor means a lot to our small team, and we're grateful for your trust. We look forward to taking care of you again whenever you need us, and we truly appreciate you choosing us.
- Trent, Mays Septic Solutions and Dirtwork LLC
Charles Mcnair5 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Had an emergency Saturday night, called Mays Septic Solutions, they came early Sunday morning, solved the problem in about an hour. Well pleased with Trent. Highly recommend!!!
Response from the owner · a day ago
Charles, thank you so much for the kind words and for trusting us with your emergency on a Saturday night. We're glad we could get out to you early Sunday morning and have everything running again in about an hour. It means a lot to hear that you were well pleased with the service, and we appreciate you recommending us to others. We hope you'll keep us in mind for anything you need down the road, and we'll be ready to help.
- Trent, Mays Septic Solutions and Dirtwork LLC
Jessica Hardisson2 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Highly recommend! Had an emergency over the weekend. Basement was flooding a couple times and they were here quick! Very friendly and helpful! Will use again.
Price assessment: Reasonable price
Response from the owner · 2 days ago
Jessica, thank you so much for the kind words and for trusting us with your weekend emergency. We know a flooding basement is stressful, so we're really glad we could get out to you quickly and help you through it. It means a lot to hear that our team was friendly and helpful during a tough time. We appreciate you choosing us and look forward to serving you again whenever you need us.
- Trent, Mays Septic Solutions and Dirtwork LLC
hunter patton1 reviewiTotal number of Google reviews hunter has written across all businesses on Google Maps, not just this one.
Very professional and easy to work with. Would recommend to anyone I know.
Response from the owner · 2 weeks ago
We really appreciate you taking the time to leave such a kind review, Hunter. It means a lot to know that our professionalism and approach made your experience a smooth one. We're grateful for the opportunity to work with you and would love to help you or anyone you know with their septic and excavation needs in the future. Thanks for choosing Mays Septic Solutions and Dirtwork LLC.
- Trent, Mays Septic Solutions and Dirtwork LLC
Margaret3 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Very commendable and dependable service! Trent is Congenial and performs excellent work! Actually worked me in for service. Trent is very Professional, friendly and willing to work with our schedule. Great Service!
Price assessment: Great price
Price: $400–600
Response from the owner · 3 weeks ago
Margaret, thank you so much for taking the time to leave such a kind review. It means a lot that we could work you in and that you felt we treated you professionally and with genuine care. We really appreciate customers like you who value dependable service, and we'd be happy to help you whenever you need us in the future. Thanks for choosing Mays Septic Solutions and Dirtwork LLC.
- Trent, Mays Septic Solutions and Dirtwork LLC
catherine5 reviewsiTotal number of Google reviews catherine has written across all businesses on Google Maps, not just this one.
The most quick and effective company I’ve chosen! I’m glad mays and his team were out here quickly and got everything done in a timely manner.
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you Catherine! We try our best to get our customers back up[ and running properly as fast as possible.Thank you for choosing Mays Septic Solutions!
Anna Sanders1 reviewiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
