Analyzing 8,148,9728.1M ReviewsFor 23,04523K Experts

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MBS Water Features

Lawn sprinkler system contractor · Lansing, IL · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%97+13.7Replies to reviews 7%34+2.4Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 34 water feature installationPosition by Experts Score among all companies we track in this category. · better than 64%
4.9 ★★★★★ 188 Google reviews · 3 photos
97%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
11%reviews answered by the owner
Oct 2026latest review
📞 Call (815) 464-3090Request a call backWebsite ↗

MBS Water Features at a glance

Google reviewers rate MBS Water Features 4.9 out of 5 based on 188 reviews, with the owner responding to 11% of them. Customers frequently praise the company for professional, polite, and knowledgeable service, noting that technicians are punctual, efficient, and thorough during sprinkler system repairs, seasonal openings and closings, and backflow testing. While most feedback is positive regarding communication and workmanship, a few low-star reviews describe significant scheduling delays, missed appointments, and a perceived lack of attention to long-term customers.

  • Google rating: 4.9 out of 5 from 188 reviews (97% five-star).
  • Reviews on this page: 188 Google reviews (136 with written comments, 2 with photos).
  • Owner responses: the business replied to 11% of reviews.
  • Most recent review: October 13, 2026.
  • Service: Water Feature Installation serving Lansing, Illinois.

Data from Google, last updated October 27, 2026.

Score profile vs other water feature installation

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction97Reliability96Craft & service89Value97Momentum100Replies to reviews34Satisfaction: 97 (median 89)Reliability: 96 (median 88)Craft & service: 89 (median 98)Value: 97 (median 100)Momentum: 100 (median 100)Replies to reviews: 34 (median 55)
MBS Water FeaturesWater Feature Installation median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MBS Water Features: 97/100 on this factor. Category median: 89.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MBS Water Features: 96/100 on this factor. Category median: 88.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MBS Water Features: 89/100 on this factor. Category median: 98.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MBS Water Features: 97/100 on this factor. Category median: 100.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MBS Water Features: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MBS Water Features: 34/100 on this factor. Category median: 55.D
34

Bar = this company · dark tick = category median.

Star ratings

188 Google reviews we collected

  • 5 stars18397%
  • 4 stars32%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 136 written reviews

  • Praise204100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2231%
  • Reasonable4765%
  • Overpriced00%
  • Not sure34%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6733%
  • Quality & results5627%
  • Speed & response2914%
  • Communication178%
  • Would recommend147%
  • Honesty & trust115%
  • Price & value105%

What customers talk about

We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Great, helpful, efficient, friendly service for your sprinkler system opening and closing service.”
  • “Great job, thank you, Avondale Meadows Townhome Association.”
  • “Chris and his crew are very friendly, knowledgeable, professional and efficient.”
  • “Explain what could’ve happened with the outage of electricity.”
  • “Reliability and consideration are quite important, so I am always happy to recommend them for irrigation needs.”
  • “Great company, wonderful staff, dependable and very knowledgeable.”
  • “Their prices are fair ; they have been taking care of our sprinkler system for many years.”

People customers mention

  • Chris 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired MBS Water Features for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

As always MBS has great service men. Always polite and respectful. And do a great job.

Reasonable priceIrrigation system repair & maintenance
DimitriosLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great, helpful, efficient, friendly service for your sprinkler system opening and closing service. Marty did a great job! I highly recommend MBS services.

Irrigation system repair & maintenance
david3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Chris and his crew are very friendly, knowledgeable, professional and efficient. Highly recommend.

Reasonable priceIrrigation system repair & maintenance
susan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

MBS is an exceptional company. Their servicemen are very polite and knowledgeable. They also care about their customers. I highly recommend them!!

Great priceIrrigation system repair & maintenance
VLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

MBS customer service and their field tech team are exceptional. The tech team provides great professional knowledge and communication. They ensure that our sprinkler system is performing perfectly. Our lawn is very lush and green.

Reasonable priceIrrigation system repair & maintenance
SharonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

MBS Water Features is a great company for your water sprinkler needs. They are always professional and pleasant. We have used them for our sprinkler system for the past 3 years and have not been disappointed.

Reasonable priceIrrigation system repair & maintenance

Jobs customers hired them for

JobReviewsCategory typical
Irrigation system repair & maintenance83—
Installation2—
Repair water fixtures2—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 188 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Carol3 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As always MBS has great service men. Always polite and respectful. And do a great job.

  • Price assessment: Reasonable price
  • Services: Irrigation system repair & maintenance
Robert Johnson4 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very thorough. Explain what could’ve happened with the outage of electricity.

  • Price assessment: Reasonable price
  • Services: Irrigation system repair & maintenance
Response from the owner · 2 years ago

Thank you Mr. Johnson! Happy to hear our team did a great job!

Carol Bill3 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very efficient as always.

Adam Hayes8 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome job as always 👍

  • Price assessment: Great price
  • Services: Irrigation system repair & maintenance
Anthony reeseLocal Guide · 14 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Technician was very helpful, courteous and polite.

  • Price assessment: Reasonable price
  • Services: Irrigation system repair & maintenance
DimitriosLocal Guide · 13 reviewsTotal number of Google reviews Dimitrios has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great, helpful, efficient, friendly service for your sprinkler system opening and closing service. Marty did a great job! I highly recommend MBS services.

  • Services: Irrigation system repair & maintenance
rich gartelmannLocal Guide · 11 reviewsTotal number of Google reviews rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marty was great as always!

Response from the owner · 2 years ago

Thank you Mr. Gartelmann! Marty is an excellent part of our team. Glad he was able to take care of you.

Robert Kalal1 reviewTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Service tech and office schedule system shutdown to meet my needs.

  • Price assessment: Reasonable price
  • Services: Irrigation system repair & maintenance
david durham3 reviewsTotal number of Google reviews david has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris and his crew are very friendly, knowledgeable, professional and efficient. Highly recommend.

  • Price assessment: Reasonable price
  • Services: Irrigation system repair & maintenance
Addy Kumar6 reviewsTotal number of Google reviews Addy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent team Can always trust them

  • Price assessment: Reasonable price
  • Services: Irrigation system repair & maintenance

MBS Water Features on Google Maps →

Business details