Pest control service · Fishers, IN · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 121 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★139 Google reviews · 10 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$186typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
McCloud Services holds a 5.0 rating from 139 reviews, with the owner responding to 99% of feedback. Customers consistently highlight the professionalism, punctuality, and thoroughness of technicians during inspections and treatments. Recurring themes include effective communication, where staff explain findings and offer preventative suggestions, as well as reliable responsiveness to inquiries. Reviewers note that the company maintains strong relationships with commercial and residential clients by providing detailed summaries and addressing issues promptly. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 139 reviews (99% five-star).
Reviews on this page: 139 Google reviews (108 with written comments).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 2, 2026.
Service: Wildlife serving Fishers, Indiana.
Data from Google, last updated October 29, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
McCloud ServicesWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.McCloud Services: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.McCloud Services: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.McCloud Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.McCloud Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
139 Google reviews we collected
5.0of 5
5 stars13899%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
100%praise
Praise159100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1330%
Reasonable1535%
Overpriced00%
Not sure1535%
$186+80% vs typical wildlife removal services
Middle half of what 16 customers paid ($86–$335) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude6038%
Quality & results4428%
Speed & response1912%
Would recommend1610%
Communication159%
Honesty & trust53%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Corey was very professional and went above and beyond.”
“Very hard working and knowledgeable of his profession awesome service”
“Always quick to tend to a problem and do the best options for the fix!”
“Always takes good care of my restaurant highly recommended for everyone very friendly”
“I have found them to be useful and just nice getting that verbal communication regardless issues, concern and or non issue visit”
“Mitch from McCloud is our tech who responded to almost every call at the GM Plant, he is very responsive, very knowledgeable, and very reliable.”
People customers mention
James8 reviews
Alec3 reviews
Mcloud3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired McCloud Services for 8 kinds of job. Pick one to see what they paid and said.
JJeremiah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Doug services a corporate account with 1,300,000 square feet. Does an excellent job. Checks in every treatment day scheduled. Quick to respond to messages. Makes great preventative suggestions.
Paid $200+Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
KKent3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
We at Indiana University of Indianapolis have had a great relationship with McLoud Services for several years. Barry Conrad has been our pest technician for the last couple years and provided great customer service, knowledge and experience in treatment for pest management.
Paid $200+Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
BBethany3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Shay was polite and professional. He did a very thorough job inside and outside of our home. He is reliable and trustworthy and we will do business with him again in the future.
Paid $100–120Reasonable priceGeneral pest inspection
MMichael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
The best customer service in the game! Shay is the best! Professional, on time, and always does a great job!
Paid $200+Great priceHornet & wasp exterminationRodent exterminationSpider extermination
DDiane4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
James (pest control technician) is very thorough in his inspections. He is punctual, courteous, and extremely knowledgeable. I would highly recommend James K. with McCloud for your pest control needs.
Paid $200+Reasonable priceHornet & wasp exterminationGeneral pest inspection
GGregoryLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
McCloud services has always been great helping to protect my house and business.
Super professional.
Paid $80–100Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
Doug services a corporate account with 1,300,000 square feet. Does an excellent job. Checks in every treatment day scheduled. Quick to respond to messages. Makes great preventative suggestions.
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination, Spider extermination, General pest inspection, Cockroach extermination
Pest type: Ants, Rodents, Cockroaches, Spiders, Other
Response from the owner · 3 weeks ago
We're constantly striving for excellence. Thanks for the positive review!
L
Laura Farmer4 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Mitch from McCloud is our tech who responded to almost every call at the GM Plant, he is very responsive, very knowledgeable, and very reliable. I know when I call Mitch at McCloud it will be taken care of and in a timely manner.
Response from the owner · 4 months ago
Hi Jose Quintana, thank you for the review. We appreciate the opportunity to provide you with stellar service.
S
Stephanie Drollinger4 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
When greeting Austin weekly he always presents himself with great customer service!
I like the short informative summaries provided at the end of each walkthrough . I have found them to be useful and just nice getting that verbal communication regardless issues, concern and or non issue visit
Price assessment: Not sure
Services: Rodent extermination
Response from the owner · 2 years ago
Hi Stephanie, thank you for taking the time to review us and for letting us know that Austin provided exceptional service! We will be sure to let Austin and their Manager know they are doing a great job!
C
Chris Reynolds10 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
The McCloud service techs that service our facility are passionate about their job and always provide excellent service. They communicates issues well and offer solutions to those issues. It's clear they take pride in their work.
Response from the owner · a year ago
Thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
D
Danielle Payne2 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
McLoud has always been very nice when they come into my stores. They don't just talk business they care. They explain things that they are seeing, possible areas to pay attention to during certain seasons. I've been dealing with McLoud for almost 2 years they are great!!!
Price assessment: Not sure
Services: General pest inspection
Response from the owner · 5 months ago
Your review makes a difference! Thank you for being a valued McCloud Services customer!
D
Dorothy OliverLocal Guide · 9 reviewsiTotal number of Google reviews Dorothy has written across all businesses on Google Maps, not just this one.
