WILDLIFE REMOVAL SERVICES · RIVERWOODS, IL
McCloud Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%4+1.7Reliability 19%2+0.4Value 13%10+1.3Momentum 10%97+9.7Track record 9%18+1.6Accountability 6%53+3.3Experts Score= 18Not enough data for craft & service; its weight is shared by the others.Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORE

McCloud Services

Better than 6% of wildlife removal services · #96 of 102

4.6★38 Google reviewsGoogle star rating as shown on Google Maps.
4.69★last 12 monthsAverage stars on reviews from the last 12 months only.
8.8%1–2★ in 2 yrs (avg 1.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
75%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

Shannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mike is always going above and beyond. Mike is very professional and gives solid insight as to how we can improve and minimize future issues

Paid $200+Not sureRodent extermination
Calixto4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our tech is a great guy always making sure our place is with out any bugs or mice

Paid $1–20Not sureRodent extermination

vs category

Blue = McCloud, grey = wildlife removal services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02019-Q2: 1.00★ (1 reviews)2020-Q1: 5.00★ (1 reviews)2020-Q3: 5.00★ (1 reviews)2022-Q4: 4.00★ (1 reviews)2025-Q2: 5.00★ (7 reviews)2025-Q3: 1.00★ (1 reviews)2026-Q2: 5.00★ (11 reviews)2026-Q3: 5.00★ (13 reviews)2026-Q4: 1.00★ (2 reviews)2019-Q22021-Q22023-Q22025-Q22026-Q4
This companyIndustrydot size = review count

Price

$230+127% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Great price 14%Reasonable 43%Overpriced 0%Not sure 43%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%4+1.7Reliability 19%2+0.4Value 13%10+1.3Momentum 10%97+9.7Track record 9%18+1.6Accountability 6%53+3.3Experts Score= 18Not enough data for craft & service; its weight is shared by the others.Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
4
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
10
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
97
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
18
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
53

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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