Analyzing 6,723,7696.7M ReviewsFor 18,93618.9K Experts
Google reviewers rate the Greenfield, MA location 4.7 out of 5 stars based on 469 reviews, with the owner responding to 79% of feedback. Customers frequently praise the staff for honest communication, fair pricing, and quick turnaround on services like oil changes, tire rotations, and brake repairs. However, recurring criticisms involve appointment management, with several customers reporting significant delays or rude interactions when arriving early for scheduled visits.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
469 Google reviews we collected
Phrases our text analysis found in 352 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 352 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had just gone through a breakup and I really appreciated this act of kindness.”
“When asked what's the point of making an appointment, they were extremely rude and disrespectful.”
“They were able to quickly fix the problem in the parking lot and save my trip and a load of hassle.”
“(12/25) They do great work and will not do said work without speaking to you first for approval.”
“So manager took my shifter apart showed me issue and put my shifter back all messed up.”
“They are genuinely, genuine guys who actually are about fixing your vehicle correctly with a good price.”
“He’s a total scam hack job who will take your money and call you a sucker behind your back.”
“Very personable and the prices were fair for a new catalytic converter and other components that go along with that.”
“He overcharges for simple work and while under the hood causes more problems to unsure you come back for more work.”
“I would highly recommend them and definitely definitely go to them again if need be without hesitation!”
“Relatively easy to get appointments, good communication, and Bill was upfront when a car was not worth sinking more $ into and walked me thru end of l…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Meineke Car Care Center for 8 kinds of job. Pick one to see what they paid and said.
I described it as overpriced, but it's not entirely their fault. I normally pay$80 for a full synthetic oil change and there's was over a hundred, but the prices of oil and relevant equipment is very high and they're a chain. So it's understandable
Bill and his crew will stand up for you. They are genuinely, genuine guys who actually are about fixing your vehicle correctly with a good price. I was told from a different shop that I needed a different part fixed that would have cost me double what I actually needed. I brought it to bill to confirm it and the…
I dropped my car off to get my tires rotated and to fix an unknown rattling sound. When I came to pick up my car, they told me that it was a simple fix and didn’t charge me for anything. I had just gone through a breakup and I really appreciated this act of kindness. My car is now sound-free and I will take my car here any time I have troubles
I can't say enough about the manager, Bill. He was upfront and honest with me about the repairs that were needed, what it would entail and the approximate cost up front. When he needed a certain part that was unavailable for 2 weeks, he went above and beyond to find the part, calling in favors at 4 different places…
Amazing!!!! No fuss, polite, to the point! Came in to get my engine splash shield reattached, worried about how expensive ANY car repairs are- to my relief & delight I wasn't charged a cent! Chilled in their waiting room less than 30 minutes even with 3 folks ahead of me! I'll definitely be back.
Do not come here. The owner is by far the rudest individual in greenfield. He is entitled and threatened to tow my vehicle as I was using a parking space during closed hours. He overcharges for simple work and while under the hood causes more problems to unsure you come back for more work. He’s a total scam hack job…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 44 | — |
| General repairs & maintenance | 20 | — |
| Tires | 18 | — |
| Auto brake repair | 13 | — |
| Steering & suspension repair | 13 | — |
| Brakes | 12 | — |
| Auto maintenance | 11 | — |
| Tire rotations | 11 | — |
4.7 ★★★★★ 469 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I described it as overpriced, but it's not entirely their fault. I normally pay$80 for a full synthetic oil change and there's was over a hundred, but the prices of oil and relevant equipment is very high and they're a chain. So it's understandable
Bill and his crew will stand up for you. They are genuinely, genuine guys who actually are about fixing your vehicle correctly with a good price. I was told from a different shop that I needed a different part fixed that would have cost me double what I actually needed. I brought it to bill to confirm it and the other shop was completely wrong. My car drives perfectly now with no signs of the problem I used to have popping up. If you don’t know what is wrong with your car and need a crew to trust. Meineke is the place to go. Thank you Bill.
Caleb, thank you for the kind words. It means a lot to hear that our team was able to provide an honest second opinion and save you from unnecessary repairs. We take a lot of pride in diagnosing issues correctly and getting our customers back on the road safely without overcharging them. It’s great to know your car is driving perfectly now. We’re always here if you need anything else, so don’t hesitate to stop by again.
I dropped my car off to get my tires rotated and to fix an unknown rattling sound. When I came to pick up my car, they told me that it was a simple fix and didn’t charge me for anything. I had just gone through a breakup and I really appreciated this act of kindness. My car is now sound-free and I will take my car here any time I have troubles
Genevieve, thank you so much for sharing your experience with us. We're really glad our team could take care of that rattling sound for you and get you back on the road without any hassle. It's always our goal to provide honest, helpful service, and we're happy we could make your day a little easier. We truly appreciate your kind words and look forward to seeing you again whenever you need a hand with your car. We're here whenever you need us.
I can't say enough about the manager, Bill. He was upfront and honest with me about the repairs that were needed, what it would entail and the approximate cost up front. When he needed a certain part that was unavailable for 2 weeks, he went above and beyond to find the part, calling in favors at 4 different places to get it in less than 2 days instead of waiting for 2 weeks. He also went above and beyond giving me the best price that he could. I couldn't be any happier with the service there, and now I am going to have all of my repairs and maintenance done there. Thanks, Bill.
Hi Nadya, thank you so much for sharing your experience with us. I'm thrilled to hear that Bill was able to track down that hard-to-find part so quickly for you—he really does go the extra mile to make sure our customers aren't left waiting. We truly appreciate you recognizing his efforts to be upfront about the repairs and pricing, as that's exactly how we aim to run things here. We're honored to have earned your trust for all your future maintenance and repairs, and we look forward to seeing you again at the shop.
Amazing!!!! No fuss, polite, to the point! Came in to get my engine splash shield reattached, worried about how expensive ANY car repairs are- to my relief & delight I wasn't charged a cent! Chilled in their waiting room less than 30 minutes even with 3 folks ahead of me! I'll definitely be back.
Hi Seth, we're so glad we could help you out with reattaching your engine splash shield! It's always our goal to make car care as straightforward and stress-free as possible. We appreciate you choosing us and are happy to hear you had a positive experience in our waiting room. We look forward to seeing you again.
Do not come here. The owner is by far the rudest individual in greenfield. He is entitled and threatened to tow my vehicle as I was using a parking space during closed hours. He overcharges for simple work and while under the hood causes more problems to unsure you come back for more work. He’s a total scam hack job who will take your money and call you a sucker behind your back.
I'm sorry to hear about your experience, Ben. We strive to provide excellent service to all our customers, and it sounds like we missed the mark during your visit. We take customer feedback seriously and will use your comments to improve our operations. We hope to have the opportunity to provide you with a better experience in the future.
IDK where I'd be without bill.....he's the man. That guy leaves, I'm leaving with him.
Andrea, we're so glad Bill could help you out! He's definitely a valued member of our team here at Meineke, and we appreciate you recognizing his dedication. We look forward to seeing you both again.
Car ran into trouble on the highway that jeaporadized my road trip. They were able to quickly fix the problem in the parking lot and save my trip and a load of hassle.
Doesn't know the meaning of an appointment. Showed up 15 minutes early for an early morning appointment, told there were several people ahead of me and it would be a couple hour wait. He said they don't control how busy their schedule is. Really? They schedule the appointments. Felt like I was in that Seinfeld episode. You just wasted an hour of my time. We'll be taking our business elsewhere from now on.
Mike, I'm sorry to hear about your experience. We certainly aim to honor appointment times, and I understand how frustrating it must have been to arrive early and still face a significant wait. We're reviewing our scheduling process to ensure this doesn't happen again.
Have used Meineke at least three times. Relatively easy to get appointments, good communication, and Bill was upfront when a car was not worth sinking more $ into and walked me thru end of life options (for car, not me...I hope I have some solid mileage left). Recommend!
Hi Jim, we appreciate you taking the time to share your experience. It's great to hear that Bill was able to provide clear guidance on your vehicle's end-of-life options. We always aim for straightforward communication and are glad you found our appointment process easy to navigate. Thanks for recommending us!
Analyzing 6,723,7696.7M ReviewsFor 18,93618.9K Experts
