iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%87+21.1Value 14%98+13.9Replies to reviews 7%44+3.1Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#190 of 244 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★202 Google reviews · 24 photos
94%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Melted Massage 4.9 out of 5 based on 202 reviews, with the owner responding to 78 percent of them. Customers frequently praise the clean, relaxing atmosphere, skilled therapists, and services such as deep tissue, maternity, couples, and facial treatments. While many note that pricing is reasonable for the quality provided, some lower-rated reviews criticize inconsistent communication regarding promotions, closed hours, and occasional lapses in service attention during appointments.
Google rating: 4.9 out of 5 from 202 reviews (94% five-star).
Reviews on this page: 202 Google reviews (157 with written comments, 8 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: November 3, 2026.
Service: Massage Therapist serving Ivins, Utah.
Data from Google, last updated November 6, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Melted Massage - Green Valley: 85/100 on this factor. Category median: 94.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Melted Massage - Green Valley: 87/100 on this factor. Category median: 94.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Melted Massage - Green Valley: 87/100 on this factor. Category median: 100.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Melted Massage - Green Valley: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Melted Massage - Green Valley: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Melted Massage - Green Valley: 44/100 on this factor. Category median: 74.C
44
Bar = this company · dark tick = category median.
Star ratings
202 Google reviews we collected
4.9of 5
5 stars18994%
4 stars63%
3 stars31%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 157 written reviews
95%praise
Praise12095%
Complaints65%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price538%
Reasonable754%
Overpriced00%
Not sure18%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4032%
Would recommend3729%
Quality & results2721%
Price & value76%
Speed & response65%
Communication65%
Honesty & trust32%
What customers talk about
We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I continue to be impressed with the key areas that matter: cleanliness, calm atmosphere, comfortable bed, nice music.”
“Highly recommend, I am a hairstylist and she knew exactly where to hit.”
“I had very high hopes for this spa as I was looking for a good location here in SG, but I would not recommend this spa.”
“Overall a wonderful experience and we will be back.”
“90 and was definitely worth it!”
“Also, the owner Ryan, is awesome and responsive to make sure you have the best experience.”
“She listened to exactly what I wanted and delivered the most relaxing recovering experience.”
“I’ve honestly never felt anything like it, she did an amazing job.”
People customers mention
Spa8 reviews
Riley8 reviews
George5 reviews
Melissa4 reviews
Judi3 reviews
Haley3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Anna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I had the best maternity massage of my life! Judi is incredible and so good at what she does. She gave me a full body massage but focused extra on the areas that really needed it. She worked out all my knots and used trigger points that gave me immediate relief for my persistent lower back/ hip pain. At 7 months…
Taya12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very relaxing!! It was our first couples massage! The staff was amazing and very kind!! Feel like a new person after so relaxed😌
LuciLocal Guide · 440 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Enjoy cbd oil & relieving cream for only 20$ more.
Vicente was amazing! Well worth your hard-earned dollars…
Breanna10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Booked my partner and I’s first ever couples massage for our anniversary at Melted Massage. The booking process was simple and fast. I was expecting the price of $218 that is listed on the website. However, the offer a first-time discount of $69.95 so our massage was $139.90 and was definitely worth it! The…
Great price
JoeLocal Guide · 285 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★
Usually it's a great experience! Hoping that the next visit is as good as the first few.
DonnaLocal Guide · 471 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I have a monthly membership and my husband comes with me under my plan. Great masseuse!!! I’m not sharing our favorites to keep them from getting overbooked. I would say almost everyone here is advanced.
I had the best maternity massage of my life! Judi is incredible and so good at what she does. She gave me a full body massage but focused extra on the areas that really needed it. She worked out all my knots and used trigger points that gave me immediate relief for my persistent lower back/ hip pain. At 7 months pregnant, I had no idea I could feel this good!
Response from the owner · 2 days ago
Hi Anna, thank you so much for the wonderful review! We're thrilled to hear you had the best maternity massage of your life, and we'll be sure to pass your kind words along to Judi. She'll be so happy to hear it! Congratulations, and we can't wait to see you again soon. — Melted Massage
Nikki HeatonLocal Guide · 43 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Judi did an awesome message. She worked my knots out and it was wonderful.
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thank you, Nikki! We’re so glad Judi worked out your knots and delivered such a wonderful, relaxing massage. We’ll pass along your kind shout-out to her, and we hope to welcome you back to Melted Massage Green Valley soon!
Taya Burbidge12 reviewsiTotal number of Google reviews Taya has written across all businesses on Google Maps, not just this one.
Very relaxing!! It was our first couples massage! The staff was amazing and very kind!! Feel like a new person after so relaxed😌
Response from the owner · a month ago
Thank you, Taya! We’re so glad the therapists who cared for you and your partner made your first couples massage so relaxing and left you feeling like a new person. We’ll pass along your warm shout-out to the team, and we hope to welcome you both back to Melted Massage Green Valley soon!
Luci OlsenLocal Guide · 440 reviewsiTotal number of Google reviews Luci has written across all businesses on Google Maps, not just this one.
Enjoy cbd oil & relieving cream for only 20$ more.
Vicente was amazing! Well worth your hard-earned dollars…
Response from the owner · a month ago
Thank you, Luci! We’re so glad Vicente provided such amazing care and that the CBD oil and relieving cream add-on helped make your visit well worth it. We’ll pass along your enthusiastic shout-out to him, and we hope to welcome you back to Melted Massage Green Valley soon!
Breanna Bartunek10 reviewsiTotal number of Google reviews Breanna has written across all businesses on Google Maps, not just this one.
Booked my partner and I’s first ever couples massage for our anniversary at Melted Massage. The booking process was simple and fast. I was expecting the price of $218 that is listed on the website. However, the offer a first-time discount of $69.95 so our massage was $139.90 and was definitely worth it! The masseuses were amazing and made us feel very comfortable. Left feeling amazing. Was the first of many more massages to come!
Price assessment: Great price
Response from the owner · a month ago
Thank you, Breanna! We’re so glad the therapists who cared for you and your partner made your first couples massage a comfortable, memorable anniversary experience. We’re happy the simple booking process and first-time offer made the visit even better, and we hope to welcome you both back to Melted Massage Green Valley soon!
Joe KubotaLocal Guide · 285 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I have a monthly membership and my husband comes with me under my plan. Great masseuse!!! I’m not sharing our favorites to keep them from getting overbooked. I would say almost everyone here is advanced.
Price assessment: Not sure
Services: Service not listed
Response from the owner · a month ago
Thank you, Donna! We’re so glad the advanced therapists at Melted Massage Green Valley have made your monthly membership such a great experience for you and your husband. We’ll pass along your kind shout-out to the team, and we hope to welcome you both back soon!
Justin PeiLocal Guide · 17 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Great massage Trevor. Looking forward to the next one.
Price assessment: Great price
Response from the owner · a month ago
Thank you, Justin! We’re so glad Trevor delivered such a great massage and gave you something to look forward to for your next visit. We’ll pass along your kind shout-out to him, and we hope to welcome you back to Melted Massage Green Valley soon!
Mark SagvoldLocal Guide · 23 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Great place to get a massage locally.
I've only been to the green valley location, however it's a neat, tidy, and classy place in a great area of saint george.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Mark! We’re so glad your therapist helped make your visit to the tidy, classy Green Valley location such a positive local experience. We’ll pass along your kind shout-out to the team, and we hope to welcome you back to Melted Massage soon!
Teri HollandLocal Guide · 93 reviewsiTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
I had a 100 minute massage with Addison and it was excellent! Thank you Addison!!❤️
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thank you, Teri! We’re so glad Addison delivered an excellent 100-minute massage and made your Green Valley visit so memorable. We’ll pass along your wonderful shout-out to her, and we hope to welcome you back to Melted Massage for another relaxing visit soon!
