Massage therapist · Ivins, UT · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty98−0.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#132 of 244 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★1,181 Google reviews · 24 photos
96%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Melted Massage 4.9 out of 5 based on 1181 reviews, frequently praising the staff's punctuality, professional communication, and ability to tailor treatments to specific needs. Clients often mention the effectiveness of deep tissue and CBD services, as well as the welcoming atmosphere. However, some lower-rated experiences cite inconsistent service quality, therapists working while ill, or a lack of focus on requested problem areas.
Google rating: 4.9 out of 5 from 1,181 reviews (96% five-star).
Reviews on this page: 1,181 Google reviews (980 with written comments, 20 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: November 5, 2026.
Service: Massage Therapist serving Ivins, Utah.
Data from Google, last updated November 6, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Melted MassageMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Melted Massage: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Melted Massage: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Melted Massage: 98/100 on this factor. Category median: 100.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Melted Massage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Melted Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Melted Massage: 51/100 on this factor. Category median: 74.C
51
Bar = this company · dark tick = category median.
Star ratings
1,181 Google reviews we collected
4.9of 5
5 stars1,13396%
4 stars272%
3 stars71%
2 stars61%
1 star81%
Praise vs complaints
Phrases our text analysis found in 980 written reviews
98%praise
Praise74698%
Complaints172%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price9343%
Reasonable11653%
Overpriced21%
Not sure73%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27636%
Quality & results19826%
Would recommend15620%
Communication446%
Price & value415%
Speed & response263%
Honesty & trust223%
What customers talk about
We read 980 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is incredibly knowledgeable about the human body and has a way of finding all the right spots to really get to the root of the problem.”
“Had an amazing experience getting a couples massage for our anniversary.”
“…m to pay any attention to where I indicated for her to focus on, and worst of all she would NOT STOP TALKING!…”
“My experience at melted massage has been very healing, and I recommend this company.”
“I normally don’t leave negative reviews, but after highly recommending Melted Massage to my friends, based on my previous experience, I felt it was im…”
“She listened to my needs and understood the assignment.”
“Services was pleasant, on time, and reasonably priced.”
“Extremely overpriced for the poor service received.”
“On time mobile massage service, very professional, friendly and excellent massages.”
“She genuinely cares about helping you feel better and offers helpful tips on how to take care of your body between appointments.”
People customers mention
Ashley24 reviews
Herc13 reviews
Valley13 reviews
Morgan12 reviews
Judi11 reviews
George10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Hollywood1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
If you’re not sure on what u might need.. they knew exactly what was needed! 👻🖤 very kind and professional
Great price
Danielle11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Zita is Very thorough. Gives an excellent massage. Quiet too! Good sense of humor!
Reasonable price
AmandaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
My experience at melted massage has been very healing, and I recommend this company. I have been scheduling with Judy for a number of months now and she is my favorite therapist so far in my entire life!
Reasonable price
MorganLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had an amazing experience getting a couples massage for our anniversary. Probably one of the top five we’ve had. Just need to make sure you get the right masseuse.
Kathryn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Samantha was terrific! Very kind and professional. Loved my massage!! I will definitely come back
Cindy12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great massage with Herc I will definitely be back. I would go more frequently except the price is too high to go on a regular basis.
If you’re not sure on what u might need.. they knew exactly what was needed! 👻🖤 very kind and professional
Price assessment: Great price
Response from the owner · 16 hours ago
Thank you so much, Hollywood! We're so glad our team knew exactly what you needed and that you found them kind and professional. We're happy the price felt great too. Come see us again anytime — we'd love to have you back! — Melted Massage
Danielle Smith11 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Zita is Very thorough. Gives an excellent massage. Quiet too! Good sense of humor!
Price assessment: Reasonable price
Response from the owner · Edited a day ago
Thank you, Danielle! We're so glad Zeyda gave you such an excellent massage. We'll pass along your shout-out to her, and we hope to welcome you back to Melted Massage soon!
Amanda BallifLocal Guide · 17 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
My experience at melted massage has been very healing, and I recommend this company. I have been scheduling with Judy for a number of months now and she is my favorite therapist so far in my entire life!
Price assessment: Reasonable price
Response from the owner · 14 hours ago
Hi Amanda — thank you so much for the kind words! We're so glad your visits have felt healing, and we'll pass your shout-out along to Judy — she will love hearing she's your favorite. We'd love to see you again soon.
— Melted Massage
Morgan BrownLocal Guide · 26 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Had an amazing experience getting a couples massage for our anniversary. Probably one of the top five we’ve had. Just need to make sure you get the right masseuse.
Response from the owner · a week ago
Hi Morgan, thank you so much for celebrating your anniversary with a couples massage at Melted Massage, and happy anniversary! We're thrilled it was one of the top five you've had. We'll be sure to pass along your kind words to the team. We'd love to welcome you back for your next celebration! — Melted Massage
Todd Beagley5 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Thank you so much, Todd! We're thrilled you had such an amazing visit, and we'll be sure to pass your kind words along to Ashley Z. She'll be so happy to hear it. We can't wait to see you again soon! — Melted Massage
Kathryn Thompson3 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Samantha was terrific! Very kind and professional. Loved my massage!! I will definitely come back
Response from the owner · a week ago
Thank you so much, Kathryn! We're thrilled you loved your massage, and we'll be sure to pass your kind words along to Samantha. She'll be so happy to hear you found her kind and professional. We can't wait to see you again soon! — Melted Massage
Cindy Gilmore12 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
I had a great massage with Herc I will definitely be back. I would go more frequently except the price is too high to go on a regular basis.
Price assessment: Overpriced
Response from the owner · a week ago
Thank you, Cindy! We're thrilled you had a great massage with Herc, and we'll be sure to pass along the shout-out. We're so happy to hear you'll be back, and we'd love to see you as often as you can make it! — Melted Massage
Courtney Chappell4 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Judi is absolutely amazing! She is incredibly knowledgeable about the human body and has a way of finding all the right spots to really get to the root of the problem. She is especially fantastic with deep pressure, but always checks in to make sure you’re comfortable and that the pressure is just right.
What I love most is that she doesn’t just give a great massage and send you on your way. She genuinely cares about helping you feel better and offers helpful tips on how to take care of your body between appointments. She’s friendly, attentive, and truly knows what she’s doing!
I recommend Judi to people all the time! In fact, my husband and I can’t even get couples massages anymore because we fight over who gets her! 😂 That should tell you everything you need to know. If you’re looking for someone who really knows their stuff and can work out those stubborn problem areas, Judi is your girl!
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you so much, Courtney! We're so glad you had such a great experience with Judi, and we'll be sure to pass along your kind words. She really does know the body inside and out, and it's wonderful to hear that came through in your session. We look forward to seeing you again soon! — Melted Massage
Kolton Barber2 reviewsiTotal number of Google reviews Kolton has written across all businesses on Google Maps, not just this one.
Thank you, Kolton! We love hearing your visit was awesome. Thanks so much for taking the time to leave a review, and we look forward to seeing you again soon! — Melted Massage
T TaylorLocal Guide · 18 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
See Leah! I just had the great massage that felt very personalized for my needs. She was the perfect blend between relaxation and focused attention on the areas that needed it most. 2 thumbs up!!
Response from the owner · a week ago
Thank you so much, T! We're so glad your massage with Leah felt personalized to exactly what you needed. We'll pass your kind words along to her. We can't wait to see you again soon! — Melted Massage
