Auto repair shop · Memphis, TN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★138 Google reviews · 9 photos
88%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Memphis Collisionworx 4.8 out of 5 based on 138 reviews, with the owner responding to 72 percent of them. Customers frequently praise the shop for its friendly staff, clear communication, and high-quality auto body repairs, noting that vehicles are often completed ahead of schedule. However, a few low-star reviews criticize the shop for leaving debris inside vehicles and for using used parts on insurance claims without proper disclosure.
Google rating: 4.8 out of 5 from 138 reviews (88% five-star).
Reviews on this page: 138 Google reviews (83 with written comments, 3 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 9, 2026.
Service: Auto Body Shop serving Memphis, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Memphis CollisionworxAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Memphis Collisionworx: 86/100 on this factor. Category median: 89.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Memphis Collisionworx: 85/100 on this factor. Category median: 86.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Memphis Collisionworx: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Memphis Collisionworx: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Memphis Collisionworx: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Memphis Collisionworx: 52/100 on this factor. Category median: 65.C
52
Bar = this company · dark tick = category median.
Star ratings
138 Google reviews we collected
4.8of 5
5 stars12288%
4 stars107%
3 stars21%
2 stars11%
1 star32%
Praise vs complaints
Phrases our text analysis found in 83 written reviews
95%praise
Praise11995%
Complaints65%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price638%
Reasonable956%
Overpriced00%
Not sure16%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3629%
Quality & results3326%
Would recommend2218%
Speed & response108%
Communication108%
Honesty & trust97%
Price & value54%
What customers talk about
We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“No, they don’t wear Hawaiian shirts but they are friendly, honest and do fabulous work.”
“Great business, excellent customer service and outstanding work!”
“The absolute worst business of any kind I’ve ever encountered wasn’t for my wife I would have sued them!”
“Highly recommend the Chiswood Street location for your auto body repair needs.”
“I cannot recommend Memphis Collision and Jeff Webb enough!”
“And the work itself was done on time and done perfectly with the body beautifully restored and the entire car - exterior and exterior - as clean as wh…”
“…are with which he reviewed the damage, the thoroughness with which he explained each step of the repair process and how he encouraged me to ask questi…”
“Jeff is up front and honest about everything, giving me the information I need to know.”
“They were both really helpful and provided great service with reasonable price.”
People customers mention
Jeff8 reviews
Center4 reviews
Jerry3 reviews
Webb3 reviews
Repair3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Memphis Collisionworx for 3 kinds of job. Pick one to see what they paid and said.
alyson3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Everything about having my car painted was handled smoothly and expertly. Perfect results! Great communication with the office and team. Can't say enough about how happy I am with the work. It's like having a brand new car except it's actually 20 years old.
Great pricePainting
A.J.S.10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
This is the ONLY shop in Memphis metro that I will allow to fix mine or my family's vehicles. NO ifs ands or buts about it. Top notch customer service and quality work.
Debbie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They are friendly and explain the processes well. Excellent communication throughout the process. They do beautiful work!
Robert4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I feel like I have a couple new friends every time I walk through the door. You guys make me feel good. Great people, forget the cookie cutter customer service, you are true humans with great personalities, that’s all it takes, just be you. Thanks.
Reasonable priceGeneral repairs & maintenance
JillLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Best customer service- the Trader Joe’s of auto body shops! No, they don’t wear Hawaiian shirts but they are friendly, honest and do fabulous work. They leave their competitor down the street behind in a trail of dust.
Reasonable pricePainting
KathyLocal Guide · 128 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Highly recommend the Chiswood Street location for your auto body repair needs. Friendly staff and efficient technicians.
Everything about having my car painted was handled smoothly and expertly. Perfect results! Great communication with the office and team. Can't say enough about how happy I am with the work. It's like having a brand new car except it's actually 20 years old.
Price assessment: Great price
Services: Painting
Response from the owner · 3 weeks ago
Thank you so much for your wonderful feedback, Alyson! We're thrilled to hear that you're happy with the paint job and the communication with our team. Reach out if you need anything else; we're here to help!
Thomas Raggett6 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Thank you, Thomas, for your fantastic feedback! We're thrilled to hear that you received lots of positive comments about our work. If you need anything else, please don't hesitate to reach out.
A.J.S.10 reviewsiTotal number of Google reviews A.J.S. has written across all businesses on Google Maps, not just this one.
This is the ONLY shop in Memphis metro that I will allow to fix mine or my family's vehicles. NO ifs ands or buts about it. Top notch customer service and quality work.
Response from the owner · 4 years ago
Wow! Thank you for the great review. It is great to hear that we are your go to shop. We really appreciate your detailed review and the fact that you highly recommend us. Thank you for your business!
Debbie Cornelison3 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
They are friendly and explain the processes well. Excellent communication throughout the process. They do beautiful work!
Response from the owner · 2 months ago
Thank you, Debbie, for your wonderful feedback! We're thrilled to hear that you appreciated our communication and the quality of our work. Reach out if you need anything!
joseph ferrante1 reviewiTotal number of Google reviews joseph has written across all businesses on Google Maps, not just this one.
I feel like I have a couple new friends every time I walk through the door. You guys make me feel good. Great people, forget the cookie cutter customer service, you are true humans with great personalities, that’s all it takes, just be you. Thanks.
Price assessment: Reasonable price
Services: General repairs & maintenance
Response from the owner · 4 months ago
Hi Robert, thank you so much for your kind words! We're thrilled to hear that you feel at home with us and appreciate the genuine service from our team. Reach out if you need anything!
Jill FlournoyLocal Guide · 17 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Best customer service- the Trader Joe’s of auto body shops! No, they don’t wear Hawaiian shirts but they are friendly, honest and do fabulous work. They leave their competitor down the street behind in a trail of dust.
Price assessment: Reasonable price
Services: Painting
Response from the owner · 4 months ago
Hi Jill, thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our customer service and the quality of our work. Reach out if you need anything, and we'll be happy to assist!
Kathy CollierLocal Guide · 128 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Highly recommend the Chiswood Street location for your auto body repair needs. Friendly staff and efficient technicians.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Thank you, Kathy, for your wonderful feedback! We're thrilled to hear that you had a positive experience at our Chiswood Street location and that our friendly staff and efficient technicians made a great impression. Reach out if you need anything!
Brett Robbs10 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
My car was damaged when my carport collapsed during a recent ice storm leaving dents in the roof, hood, and fenders of my 2025 Buick along with a cracked windshield.
Memphis Collisionworx not only left my car looking brand new again but also made the whole experience a very positive one. From my very first conversation with the receptionist I felt welcome. And after speaking with Jeff, the estimator, I knew I was in very good hands.
I valued his friendliness, the care with which he reviewed the damage, the thoroughness with which he explained each step of the repair process and how he encouraged me to ask questions about anything I didn't understand. He also gave me a very clear idea of the time the repairs would take which proved to be very accurate. And the work itself was done on time and done perfectly with the body beautifully restored and the entire car - exterior and exterior - as clean as when I purchased it new.
That's why I give Memphis Collisionworx my very highest recommendation.
For all these reasons I
Services: Painting, Service not listed
Response from the owner · 7 months ago
Hi Brett, thank you so much for your wonderful feedback! We're thrilled to hear that Jeff and the rest of our team made your experience a positive one and that your Buick looks brand new again. We appreciate your highest recommendation and are here for you if you need anything in the future.
Tiffanie Harris6 reviewsiTotal number of Google reviews Tiffanie has written across all businesses on Google Maps, not just this one.
My experience was great! If you need any repairs on your vehicle Memphis Collision is the place.
Price assessment: Great price
Services: Painting, General repairs & maintenance
Response from the owner · 8 months ago
Thank you, Tiffanie, for your fantastic feedback! We're thrilled to hear that you had a great experience with us at Memphis Collisionworx. Reach out if you need anything in the future!
