Analyzing 6,611,9336.6M ReviewsFor 18,40918.4K Experts
Customers frequently praise the knowledgeable staff for providing helpful advice on pool chemistry, equipment repairs, and product recommendations, often noting that the team avoids pushing unnecessary sales. Recurring themes include friendly service, patience with new pool owners, and timely assistance with maintenance tasks like opening and closing pools. However, some reviewers criticize the pricing of chemicals and services as high, while others report difficulties with phone responsiveness and discrepancies between listed and actual operating hours.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
86 Google reviews we collected
Phrases our text analysis found in 71 written reviews
How often each topic comes up in the written reviews
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He’s always helpful and remembers our whole family every time we walk in.”
“I have been with another pool company for 10 years but switched to Memphis Pool for all my needs this year because the great service.”
“If you are looking for a pool company that is knowledgeable with a great price point and can take care of all of your pool and spa needs, look no further.”
“The expertise at the store is worth the money and their products are very good.”
“I took my dolphin in because it recently stopped working and right away they knew what was wrong and fixed it right then and there!”
“He was helpful, heard my concerns, and communicated about my pool in a way I could understand.”
“…ame across an equipment issue that I could not fix (or even diagnose honestly) had to do with the circuitry for a control panel to a robotic cleaner.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Ryan is always friendly and very helpful. I have been with another pool company for 10 years but switched to Memphis Pool for all my needs this year because the great service.
Ryan and Rick are always so helpful! We have a new pool and it’s a learning curve, so they have wonderful at helping us figure everything out and keep our pool looking good. Highly recommend!
Ryan provided great advise on caring for my pool. With his help I was able to adjust the pool chemistry back into the correct range.
Recently purchased a new home with a pool. Previous owners had a weekly service with Memphis pool. Owner asked about transferring service to me and rather than be honest and tell them I wouldn’t get a spot cause there’s a list they told her I would have to call to initiate the service. When I called to do so I was…
We love Memphis pool!! They have been treating us well for years (especially our man John 🙂). He’s always helpful and remembers our whole family every time we walk in. Wouldn’t go anywhere else.
Ryan, thank you so much for your service. You are informative about the products you sell. And when my pool water is good, Ryan don't try to push a sale. See Ryan or James when you visit this location.
4.8 ★★★★★ 86 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ryan is always friendly and very helpful. I have been with another pool company for 10 years but switched to Memphis Pool for all my needs this year because the great service.
Ryan and Rick are always so helpful! We have a new pool and it’s a learning curve, so they have wonderful at helping us figure everything out and keep our pool looking good. Highly recommend!
Ryan provided great advise on caring for my pool. With his help I was able to adjust the pool chemistry back into the correct range.
John provided top notch service. He went above and beyond.
Ryan is a big help on helping me keep my pool clear.
Recently purchased a new home with a pool. Previous owners had a weekly service with Memphis pool. Owner asked about transferring service to me and rather than be honest and tell them I wouldn’t get a spot cause there’s a list they told her I would have to call to initiate the service. When I called to do so I was told they had no slots. This is such a poor business model. If you knew there was a waitlist and the spot was gonna be given to someone else when she canceled you shouldn’t have made it appear like I was gonna be able to obtain your services. I will not use this company nor will I recommend their services to anyone.
We love Memphis pool!! They have been treating us well for years (especially our man John 🙂). He’s always helpful and remembers our whole family every time we walk in. Wouldn’t go anywhere else.
Ryan, thank you so much for your service. You are informative about the products you sell. And when my pool water is good, Ryan don't try to push a sale. See Ryan or James when you visit this location.
Thank you so much for the kind words, Antonio! We love Ryan and James.
Memphis Pool in Collierville has always been the best. Anytime I have been in a situation they have helped me out and saved me so much money. A special thanks to John who always goes out of his way for me. I will always continue to use them for all my pool needs
I took my dolphin in because it recently stopped working and right away they knew what was wrong and fixed it right then and there! Great customer service!
Analyzing 6,611,9336.6M ReviewsFor 18,40918.4K Experts
