Benito Robles
Review from Google · view on Google100% recommended, worked well done and excellent service.
Mer-2 Roofing and Construction
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%58+31.6Reliability 24%51+12.4Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty48−5.2Momentum penalty71−2.9Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 90 post construction cleaningPosition by Experts Score among all companies we track in this category. · better than 2%
4.6 ★★★★★ 33 Google reviews · 3 photos
85%five-star reviews
4.20★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Nov 2026latest review
Mer-2 Roofing and Construction at a glance
Customers report that Mer-2 Roofing and Construction handles roofing, window replacement, siding, and interior repairs with punctuality, professional conduct, and reasonable pricing. Many reviewers highlight the company's responsiveness, clean work sites, and willingness to address issues promptly. However, one low-star review describes a persistent window defect and a complete lack of communication from the owner after the job was completed.
- Google rating: 4.6 out of 5 from 33 reviews (85% five-star).
- Reviews on this page: 33 Google reviews (21 with written comments).
- Owner responses: the business replied to 3% of reviews.
- Most recent review: November 10, 2026.
- Service: Post Construction Cleaning serving Fort Smith, Arkansas.
Data from Google, last updated November 11, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mer-2 Roofing and Construction: 58/100 on this factor. Category median: 92.C
58
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mer-2 Roofing and Construction: 51/100 on this factor. Category median: 92.C
51
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mer-2 Roofing and Construction: 48/100 on this factor. Category median: 98.C
48
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mer-2 Roofing and Construction: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mer-2 Roofing and Construction: 71/100 on this factor. Category median: 100.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mer-2 Roofing and Construction: 47/100 on this factor. Category median: 84.C
47
Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
- 5 stars2885%
- 4 stars26%
- 3 stars00%
- 2 stars00%
- 1 star39%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
- Praise3597%
- Complaints13%
Topic share
How often each topic comes up in the written reviews
- Quality & results1131%
- Would recommend822%
- Speed & response617%
- Price & value617%
- Staff & attitude411%
- Honesty & trust13%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“100% recommended, worked well done and excellent service.”
“It was a good experience and I would use this company again and also recommend them to friends and family.”
“Called and they showed up same day the call was made.”
“The price was reasonable and it took less than a day.”
“They clean up after the work and were very professional & friendly.”
“This is an honest.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mer-2 Roofing and Construction for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
These guys do quality work. They also Give lifetime warranty and always answer when I need them!
Great priceRoof repair for storm & wind damageRoof inspectionRoof repair
WilliamLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
David and Jason are very good at what they do. The crew was expert and didn't leave any mess at all. The price was reasonable and it took less than a day.
Darlene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Roof damage from fallen tree. Called and they showed up same day the call was made. After the estimate and adjuster had completed their part once again they showed up and completed the job that very next day. Left no mess behind and did a beautiful job. Highly recommend them!
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★
TOTAL CON ARTIST!!! The "All About Us" on his web page is a LIE!!! You should be ashamed of the work you do and how you treat people! Had windows installed over a year ago. Immediately after intallation, they started popping constantly at random times throughout the day. David has not returned calls, emails or text…
Service not listed− Responsiveness− Quality
Roger9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
Window replacement. Did a really good job. Arrived on time and were very professional and friendly. I will use them again!
Service not listed+ Responsiveness+ Punctuality+ Quality
W7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
They went over what we wanted done and gave a proposal. They were very reasonable in pricing. They discussed the jobs and told us when they would start and finish. They arrived timely to do the work. They replaced outside triming entirely around the house, installed new windows and back door and repair flooring in…
Repair flooringService not listed+ Responsiveness+ Punctuality+ Quality
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof repair for storm & wind damage | 4 | — |
| Roof installation | 3 | $13k–$28k |
| Paint indoors | 2 | — |
| Roof inspection | 2 | — |
| Roof repair | 2 | $10k–$17k |
| Remodeling | 2 | — |
| Gutter installation | 2 | — |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 33 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Brian Patton1 reviewTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys do quality work. They also Give lifetime warranty and always answer when I need them!
- Price assessment: Great price
- Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation
William CampbellLocal Guide · 46 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDavid and Jason are very good at what they do. The crew was expert and didn't leave any mess at all. The price was reasonable and it took less than a day.
Darlene Rogers3 reviewsTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRoof damage from fallen tree. Called and they showed up same day the call was made. After the estimate and adjuster had completed their part once again they showed up and completed the job that very next day. Left no mess behind and did a beautiful job. Highly recommend them!
David Gaston9 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTOTAL CON ARTIST!!! The "All About Us" on his web page is a LIE!!! You should be ashamed of the work you do and how you treat people! Had windows installed over a year ago. Immediately after intallation, they started popping constantly at random times throughout the day. David has not returned calls, emails or text messages even though he was paid the day after the windows were finished being installed. How he has such a high rating is beyond me! I guarantee he will be the WORST MISTAKE you'll ever make if you let him, or his crew, touch your house. I will do whatever I can to make people aware of the SHADIEST contractor in the area! FIX MY WINDOWS YOU HACK!!!
- Negative: Responsiveness, Quality, Professionalism
- Services: Service not listed
Roger Ayers9 reviewsTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWindow replacement. Did a really good job. Arrived on time and were very professional and friendly. I will use them again!
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Service not listed
W L Whitmore7 reviewsTotal number of Google reviews W has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey went over what we wanted done and gave a proposal. They were very reasonable in pricing. They discussed the jobs and told us when they would start and finish. They arrived timely to do the work. They replaced outside triming entirely around the house, installed new windows and back door and repair flooring in utility room. They clean up after the work and were very professional & friendly. I recommend them.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Repair flooring, Service not listed
Robert PorterLocal Guide · 52 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys knocked it out of the park. I approved a quote and ordered windows in January. At no fault of MER-2, the windows took 3 months to complete (normally 4-6 weeks). I stayed mad for at least two of those months. As soon as the windows were ready, they came out and installed them beautifully, and will likely call upon them again to finish out the house's windows, and likely cabinet work. Top-notch service!
- Positive: Responsiveness, Quality, Professionalism, Value
- Services: Service not listed
Robbin H7 reviewsTotal number of Google reviews Robbin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a minor issue with the crew, they tossed the old satellite dish off the roof and it hit my air conditioner. I let David know and he paid to have my service guy come out and inspect it.
- Positive: Quality, Value
- Services: Roof repair for storm & wind damage
Sherry Toliver4 reviewsTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMer-2 Roofing and Construction Company helped with inspection and roof repair on my home prior to sale. They also repaired brick work around my fireplace and did a small pain job. I was completely satisfied with the work and the workers. It was a good experience and I would use this company again and also recommend them to friends and family.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Remodeling, Paint indoors, Roof inspection, Roof repair for storm & wind damage
Business details
- Address: 12109 Ivory Pl, Fort Smith, AR 72916
- Phone: (479) 883-9171
- Website: mer2constructionar.com
- Service area: Fort Smith, AR