Nursing home · Glen Carbon, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%69+43.8Reliability 28%89+25.1Replies to reviews 8%23+1.9Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 25 memory care facilitiesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.7★★★★★22 Google reviews · 2 photos
73%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Meridian Centre ONE 4.7 out of 5 stars based on 22 reviews, with the owner not responding to any feedback. Patients describe the facility as modern and easy to access, noting professional medical care, friendly staff, and convenient parking. Positive comments highlight successful dental and obstetric treatments along with follow-up calls. A recurring criticism involves scheduling inefficiencies, where early appointments were delayed by later arrivals and administrative tasks were not completed promptly.
Google rating: 4.7 out of 5 from 22 reviews (73% five-star).
Reviews on this page: 22 Google reviews (11 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 26, 2026.
Service: Memory Care Facility serving Glen Carbon, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other memory care facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Meridian Centre ONEMemory Care Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Meridian Centre ONE: 69/100 on this factor. Category median: 71.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Meridian Centre ONE: 89/100 on this factor. Category median: 68.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Meridian Centre ONE: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Meridian Centre ONE: 23/100 on this factor. Category median: 77.D
23
Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
4.7of 5
5 stars1673%
4 stars523%
3 stars15%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 11 written reviews
100%praise
Praise7100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
3topics
Staff & attitude571%
Quality & results114%
Would recommend114%
What customers talk about
We read 11 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dr James is very professional!”
“They did a great job and even called me a couple of times to make sure everything was settling correctly.”
“I would definitely recommend her to everyone!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMonicaLocal Guide · 437 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★
Went to Dr. Hurford's office. He's very personable. Unfortunately one of his nurses let the 8am appt sit and wait while the 8:30 appt got right in. Same nurse was supposed to provide my bp #'s at the desk and didn't bother to follow through with that. Nurse at the window wanted me to sit back out in the waiting area…
BBrianLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Had my teeth cleaned and some fillings after not going to a dentist in a long time. They did a great job and even called me a couple of times to make sure everything was settling correctly.
LLindaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Dr James is very professional!! The office staff is great!! I would definitely recommend her to everyone!!
JJaniceLocal Guide · 134 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★
Very good experience. Super easy to find location. Lots of parking. Loved the consolidation of offices...Dr and testing. Very modern and professional facility. Staff was extremely kind and helpful. ☺️
Went to Dr. Hurford's office. He's very personable. Unfortunately one of his nurses let the 8am appt sit and wait while the 8:30 appt got right in. Same nurse was supposed to provide my bp #'s at the desk and didn't bother to follow through with that. Nurse at the window wanted me to sit back out in the waiting area to wait for the other nurse to write it down. I said I was already late for work, so within seconds she pulled the info up on her screen and provided it to me. She was so busy covering 2 desks. NOT!!! Help at this office is not what it used to be.
B
Brian KleinLocal Guide · 52 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Had my teeth cleaned and some fillings after not going to a dentist in a long time. They did a great job and even called me a couple of times to make sure everything was settling correctly.
J
John LitvinLocal Guide · 970 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
