Garage door supplier · Irving, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%88+12.4Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 49%
5.0★★★★★413 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite prompt same-day service, clear explanations of issues, and efficient repairs for problems like broken springs, misaligned tracks, and remote malfunctions. Reviews highlight professional communication, fair pricing, and the ability to diagnose complex underlying problems beyond simple fixes. While most feedback is positive, one lower-rated review noted that the service was overpriced and that the technician failed to adequately answer questions regarding why the remote was not working.
Google rating: 5.0 out of 5 from 413 reviews (98% five-star).
Reviews on this page: 413 Google reviews (354 with written comments, 70 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 23, 2026.
Service: Garage Door Repair Service serving Irving, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Metro Garage Door RepairGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Metro Garage Door Repair: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Metro Garage Door Repair: 93/100 on this factor. Category median: 94.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Metro Garage Door Repair: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Metro Garage Door Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Metro Garage Door Repair: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
413 Google reviews we collected
5.0of 5
5 stars40598%
4 stars51%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 354 written reviews
99%praise
Praise74099%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price323%
Reasonable1077%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response19826%
Quality & results15521%
Staff & attitude14620%
Price & value9613%
Would recommend9613%
Communication385%
Honesty & trust193%
What customers talk about
We read 354 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Metro Garage Door Repair fixed the issue quickly, and now the door responds right away every time.”
“He was on time, efficient in his work, explained options - pros and cons very well and most of all did an excellent job repairing our garage door.”
“Luis was absolutely amazing he came out same day and replaced the damaged springs.”
“The technician was very professional and pleasant to work with.”
“Quick quote, reasonable pricing and excellent service.”
“He refunded the amount I was overcharged, he installed the rest of the new parts and checked everything over.”
“They were in and out and very professional, would highly recommend them!”
“He was on time, knowledgeable and able to explain the issue and needed repairs.”
“They have consistent and dependable service, extremely easy to schedule.”
People customers mention
Eddie13 reviews
Juan12 reviews
Dallas11 reviews
Luis5 reviews
Jason4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Metro Garage Door Repair for 3 kinds of job. Pick one to see what they paid and said.
mmm6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The remote started working only when it wanted to, which made getting in and out more annoying than it should have been. Metro Garage Door Repair fixed the issue quickly, and now the door responds right away every time.
Reasonable priceGarage door consultationAutomatic gate installation & repairs
Luke5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The keypad on my garage door had started responding only when it felt like it, which was getting frustrating. Metro Garage Door Repair got it working properly again, and now I can get in and out without any hassle.
Reasonable priceGarage door consultationAutomatic gate installation & repairs
Metthewi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Excellent service! My contractor recommended Metro for my garage door repair work. The tech who came out tondo the estimate did the work that same day. I didn’t expect that at all. I definitely recommend.
Reasonable priceGeneral repairs & maintenance
Jeff3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I just had Jason repair our garage door. He was on time, efficient in his work, explained options - pros and cons very well and most of all did an excellent job repairing our garage door. I was so impressed with him, I would go as far as to say that of all the service people who have done work on any level at our home in the past 6 years, he is the best.
Reasonable priceGeneral repairs & maintenance
NorbertLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jason was fantastic during the 2 visits it took to fix my garage door. The real issue was with the concrete slab but Jason worked hard to get everything leveled and working again. Thank you!
Reasonable priceGeneral repairs & maintenance
Derek5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jason did an awesome job. He was thoughtful and did more than just simply fixing the problem. He diagnosed a larger issue where my garage door track wasn’t aligned correctly. Then he fixed that as well. I will definitely use these guys again in the future.
The remote started working only when it wanted to, which made getting in and out more annoying than it should have been. Metro Garage Door Repair fixed the issue quickly, and now the door responds right away every time.
Price assessment: Reasonable price
Services: Garage door consultation, Automatic gate installation & repairs
Response from the owner · a day ago
Thank you, Mrs. Vale, for your wonderful review! We're glad our team at Metro Garage Door Repair was able to fix your garage door remote issue quickly and get everything working smoothly again. We truly appreciate your trust and support!
Best Regards,
Metro Garage Door Repair Dallas.
Luke Aronn5 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
The keypad on my garage door had started responding only when it felt like it, which was getting frustrating. Metro Garage Door Repair got it working properly again, and now I can get in and out without any hassle.
Price assessment: Reasonable price
Services: Garage door consultation, Automatic gate installation & repairs
Response from the owner · a day ago
Thank you, Mr. Luke, for your wonderful review! We're glad our team at Metro Garage Door Repair was able to resolve your garage door keypad issue and get everything working smoothly again. As a trusted garage door repair company in Dallas, TX, we take pride in providing fast, reliable, and professional garage door repair, keypad repair, garage door opener repair, and maintenance services throughout the Dallas area. We truly appreciate your support and recommendation!
Best Regards,
Metro Garage Door Repair.
Jason HurstLocal Guide · 46 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Excellent service! My contractor recommended Metro for my garage door repair work. The tech who came out tondo the estimate did the work that same day. I didn’t expect that at all. I definitely recommend.
Price assessment: Reasonable price
Services: General repairs & maintenance
Response from the owner · 2 weeks ago
Thank you so much for the kind words! We’re grateful to your contractor for the referral and glad we could finish your garage door repair the same day as the estimate. That’s always our goal: no waiting around and no second trip when it isn’t needed. Thanks for recommending Metro!
Jeff Serio3 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I just had Jason repair our garage door. He was on time, efficient in his work, explained options - pros and cons very well and most of all did an excellent job repairing our garage door. I was so impressed with him, I would go as far as to say that of all the service people who have done work on any level at our home in the past 6 years, he is the best.
Price assessment: Reasonable price
Services: General repairs & maintenance
Response from the owner · 2 weeks ago
Thanks, Jeff! Showing up on time and walking customers through their options, including the pros and cons, is something Jason really cares about. We want every homeowner to make an informed decision rather than feel pushed into one. We appreciate you choosing Metro Garage Door Repair!
Norbert TiringerLocal Guide · 14 reviewsiTotal number of Google reviews Norbert has written across all businesses on Google Maps, not just this one.
Jason was fantastic during the 2 visits it took to fix my garage door. The real issue was with the concrete slab but Jason worked hard to get everything leveled and working again. Thank you!
Price assessment: Reasonable price
Services: General repairs & maintenance
Response from the owner · 2 weeks ago
Thank you, Norbert! A garage door problem caused by an uneven concrete slab is a tricky one, and we appreciate your patience across both visits. Jason will be glad to hear the door is level and running smoothly again. If anything ever shifts, just give us a call.
Derek Rundgren5 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Jason did an awesome job. He was thoughtful and did more than just simply fixing the problem. He diagnosed a larger issue where my garage door track wasn’t aligned correctly. Then he fixed that as well. I will definitely use these guys again in the future.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thanks for the great review, Derek! Catching a bigger issue early can save a lot of trouble (and money) down the road, so we’re glad Jason took the time to look past the immediate fix. We appreciate your trust and are always here if you need us.
Vicky Krez4 reviewsiTotal number of Google reviews Vicky has written across all businesses on Google Maps, not just this one.
Jason did an outstanding job!! Will definitely bring him back. I thought it was a simple pairing of the remote, turned out he had to rewire the system. Put bull keeps chewing the wires. And very affordable!!
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · 2 weeks ago
Thank you, Vicky! Sometimes a “simple remote pairing” turns into a full rewire, especially with a four-legged helper involved 🐶 We’re glad Jason got everything working again and that you found the price fair. We’d be happy to come back anytime. Maybe give the wires a little protection from your pup!
Mafia Gaming Squad1 reviewiTotal number of Google reviews Mafia has written across all businesses on Google Maps, not just this one.
Thank you for the 5-star review! We really appreciate your support and are glad you had a great experience with Metro Garage Door Repair. If you ever need help with your garage door, our team is always here for you!
Joseph EllisLocal Guide · 15 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Awesome service, Jason H. is the best. In and out quick, repaired everything and tuned it up for the future.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · 8 months ago
That is awesome to hear, Joseph! Jason H. really knows his stuff, and I’m glad he was able to get your system tuned up and running smoothly so quickly. We'll be sure to give him a pat on the back for the great work!"If you ever need a quick check-up or another repair, don't hesitate to give us a shout.
