How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%52+12.6Value 14%93+13.2Replies to reviews 7%42+3Craft & service penalty96−0.4Momentum penalty50−5Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREMetro Motor
Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 558 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Metro Motor for 8 kinds of job.
Metro Motor for auto engine diagnostic
Clear ✕All 37 Google reviews tagged “Auto engine diagnostic”
Manager Jamie was terrific, as always. He’s an expert on BMWs, and everything else. Even changed batteries in a car key for me. Highly recommend them. Jamie knows everything. My go-to place. Service here now is even better than before! Kaleb is absolutely terrific. And super nice. As are the other guys. They know everything!
I had two recent positive experiences at Metro Motor Georgetown Exxon. My car had broken down and Kalab stayed on the problem until it was resolved under a tight deadline. He also located a hard-to-find part for me to help keep my costs down. Kalab is professional, very knowledgeable, patient, and calm. He and…
The customer service at Metro Motors Georgetown is first-rate. The staff is highly competent and friendly. I highly recommend working with Metro Motors for car servicing.
Having to have my car repaired, for whatever reason, is painless when at Georgetown Exxon. Jamie and everyone at the shop is always courteous, professional and sensitive to my needs. I am always satisfied and never doubt that they will help me anytime I need.
Very easy service appointment. Asked for an oil change but the technician searched the car’s service record and found some additional items that needed attention. I am grateful he did that because not the car’s service record is up to date.
Jamie and his excellent team have been taking care of my 2004 VW for many years. They are very professional, prompt and reasonable. I am fortunate to have benefited from their care and attention. Jim Wallace
Janie and his team do a fantastic job. Very reasonable and always honest not only in their assessments but on repairs in terms of cost and timeframes. Highly recommended!
Jamie and his team are competent, communicative, and helpful beyond reasonable expectation. I have only had positive experiences during each visit with this service station. I highly recommend the professional and courteous work done by this well-managed and reliable business.
We have been taking our car to Metro for several years for maintenance and repairs and have always been pleased with their efficient service. We recommend them without hesitation.
Metro Motor has excellent mechanics and Jamie is a great Manager. My husband and I have been very pleased with how Metro has maintained our car.
One of the worst places I’ve ever dealt with. First, the manager, Jaime, told me that the diagnostic fee would be $189. Then he called again to tell me that because there was a wiring issue, the total fee would come out to be $800. I thought the price was absurd so I denied wanting anything else done to my car. Then…
Professional people who are excellent preforming the service required.
charged me $800 to clear my engine light when engine light came back on 1 day later they tried to charge me another $800 so now im driving around with an engine light and robbed of $800
Knowledgeable and experienced staff.
Over the years, Jamie and his team have taken great care of our vehicles. The quality of their work is high and their service fast and reliable, but almost more important is the personal care they tale with their clients. While the service departments of large dealerships take appointments and communicate with…
I had a check engine light on. Took my car to another shop and they said they would have to replace some entire system at roughly $1,000. Brought to Jamie for a second opinion - one part, less than half the cost, and could get it done in time for me to pick up my son from PreK. Sold!
I moved to Washington DC from San Francisco about two years ago. When I was in San Francisco which was my hometown I had lots of trusted advisers including an incredible car maintenance garage. When I moved to DC I didn’t know where to go so I went to the dealer. I won’t go into the details but the battery cost some…
Brought my car in Thursday and it needed a lot done. Got it back Monday. Timely and professional job. Easy in and out. My only issue would be the $169 diagnosis fee for the check engine light. I could've taken it to Autozone and got that done for free and they charged $169 to plug a machine in and read an error…
Jamie goes out of his way to deliver great service. I can always depend on this station. Wouldn’t go anywhere else!!
Superb treatment. For the past 4 or 5 years, I have had trouble with the tire pressure warning light on my Honda turning on without much change in the pressure. Metro motor said that the likely culprit was a problem with the electrical monitor, common to Hondas. And suggested replacing the monitor or disconnecting…
Extremely great customer service, they are busy but will fit you in and call when your car is ready, prompt, quality, trustworthy service
I’ve used Metro Motors a few times and have been very satisfied. They were quick to help, communicated promptly on what needed to be repaired, gave me a cost estimate and after my ok they got the job done promptly. They also follow up to check if everything is satisfactory. I appreciate that.
We have had several excellent experiences at Metro Motors/Georgetown Exxon. Jamie and his team have always been most accommodating and professional. They arrange for receiving our cars as promptly as possible; provide superior and reliable service; and charge fairly for their work. We recommend them without exception. Sincerely, Howard and Rene Biel.
brought a pre owned vehicle for an inspection. they found several issues with car (previous accident not showing on carfax report). these guys are good! highly recommend.
Jamie and his team are reliable, professional, and perform high quality work. I have brought my car in multiple times for repairs and general maintenance and have always been happy with the results. I would definitely recommend Metro Metro Georgetown to friends and family.
I have been coming to Georgetown Exxon for years. Jamie and his team are extremely trust worthy- and the few times I have gotten a second quote- they have always been compatible or less. In fact when my old car was needing increasing repairs - and I kept bringing it to Jamie, it was him that told me that the repairs…
Jaime and the staff are great! Fair-priced, honest, quality service and responsive, and fast. I have been coming here for a number of years and I always have a great experience. They take my car right away, communicate very well, fix it quickly and prices are always fair. I really appreciate that I can text Jaime…
Full service, customer friendly, wonderful experience.
Jamie and team are true professionals. Trustworthy, quality work, and great communications - always on time with repairs and clear about plans and costs. We don’t go anywhere else for repairs, large or small.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 113 | — |
| General repairs & maintenance | 109 | — |
| Tires | 97 | — |
| Battery | 39 | — |
| Wheel alignment | 39 | — |
| Auto engine diagnostic | 37 | — |
| General repairs | 35 | — |
| Tire rotations | 30 | — |
