Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Metro Motor, a Washington, DC auto repair shop with a 4.8/5 rating from 558 reviews, is frequently praised for fast service, friendly staff, and reasonable pricing. Customers often highlight the team's professionalism, punctuality, and clear communication regarding repairs. However, low-star reviews indicate recurring issues with poor communication, unexpected delays, and perceptions of high costs or misrepresentation of services.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
558 Google reviews we collected
Phrases our text analysis found in 385 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 385 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are communicative, reasonably priced, and fast.”
“I was blown away by the professionalism that the team which served me displayed.”
“the workers at the desk were extremely condescending and when i communicated that i was upset about them not letting me know it would be ready they sm…”
“Just had another great service completed by Jim, Caleb, and the team.”
“most horrible experience i have ever had with an auto shop.”
“Besides being a good price which is hard to find these days and very fast, they solved a mystery none of us could.”
“Untrustworthy and overpriced”
“The MetroMotors in Georgetown is my go-to place for Everything car related.”
“0/10 do not recommend coming here actually the worst experience i’ve ever had.”
“Always feel like they are honest and good at what they do.”
“I knew my replacement tire would be difficult to get but they were able to turn everything around quickly and they kept me informed every step of the way.”
“"your oxygen sensor and catalytic converter" - Very coy around what needs to be replaced and does not communicate with customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Metro Motor for 8 kinds of job. Pick one to see what they paid and said.
Friendly, prompt, efficient. Really greats jamie, ray and the team are the best!
I have now used Metro Motor -Georgetown for the second time. The experience was again exceptional. I called at 8:15am for service. By 9:45 am my oil change was complete; my service records updated. I was blown away by the professionalism that the team which served me displayed. I historically taken my work to a…
The MetroMotors in Georgetown is my go-to place for Everything car related. They really know what they are doing! And they truly care about your car, and appreciate having your business. Caleb is always welcoming! . . . whether the problem is minor or major.
Manager Jamie was terrific, as always. He’s an expert on BMWs, and everything else. Even changed batteries in a car key for me. Highly recommend them. Jamie knows everything. My go-to place. Service here now is even better than before! Kaleb is absolutely terrific. And super nice. As are the other guys. They know everything!
After using this mechanic when my car broke down nearby, i became a loyal customer and use them for all services! They are communicative, reasonably priced, and fast.
The manager and staff were extremely helpful and informative. I knew my replacement tire would be difficult to get but they were able to turn everything around quickly and they kept me informed every step of the way. It was an excellent experience!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 113 | — |
| General repairs & maintenance | 109 | — |
| Tires | 97 | — |
| Battery | 39 | — |
| Wheel alignment | 39 | — |
| Auto engine diagnostic | 37 | — |
| General repairs | 35 | — |
| Tire rotations | 30 | — |
4.8 ★★★★★ 558 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Friendly, prompt, efficient. Really greats jamie, ray and the team are the best!
Thank you for choosing Metro Motor to service your vehicle!
Fast service, friendly staff.
Thank you, Diane! Fast and friendly is how we like every visit to go at Metro Motor Georgetown.
I have now used Metro Motor -Georgetown for the second time. The experience was again exceptional. I called at 8:15am for service. By 9:45 am my oil change was complete; my service records updated. I was blown away by the professionalism that the team which served me displayed. I historically taken my work to a BMW dealer. Every time they upsold me on work I “needed”. Metro did the service I asked! I’ll be back. They’ve earned my trust….again
We're proud to be of service, Anthony! Thank you for turning to Metro Motor to care for your ride. We'll always be here when you and your vehicle need us!
The MetroMotors in Georgetown is my go-to place for Everything car related. They really know what they are doing! And they truly care about your car, and appreciate having your business. Caleb is always welcoming! . . . whether the problem is minor or major.
Thank you, Nancy! Minor fix or major repair, we want every visit to feel welcoming, and Kalab will be glad to hear he’s a big part of that. We truly appreciate your business and being your go-to for everything car related!
Manager Jamie was terrific, as always. He’s an expert on BMWs, and everything else. Even changed batteries in a car key for me. Highly recommend them. Jamie knows everything. My go-to place. Service here now is even better than before! Kaleb is absolutely terrific. And super nice. As are the other guys. They know everything!
Thank you, Valerie! We love working on BMWs, and we're glad the team could take care of everything from the big stuff down to a key fob battery. Hearing that service keeps getting better is the best kind of feedback. We're honored to be your go-to!
After using this mechanic when my car broke down nearby, i became a loyal customer and use them for all services! They are communicative, reasonably priced, and fast.
Thank you, Elliott! A breakdown is a rough way to find a shop, but we're glad it turned you into a regular. Communicative, fair, and fast is what we want you to count on every visit. We appreciate you trusting us with all your service!
The manager and staff were extremely helpful and informative. I knew my replacement tire would be difficult to get but they were able to turn everything around quickly and they kept me informed every step of the way. It was an excellent experience!
A hard-to-find tire is exactly the kind of challenge the team loves to tackle, Fiona, and we're glad they could turn it around quickly and keep you posted the whole way! Thank you for the kind words about the crew.
I have found Metro Motor to be a real lifesaver consistently even at last minute. Besides being a good price which is hard to find these days and very fast, they solved a mystery none of us could. Unlike the manual, the high beams aren't really next to the wipers. Good job.
Hi, Elizabeth! It's never too late to say thank you, so...thank you! As I was tidying up our profile, I came across this review from quite a while ago and just wanted to send our gratitude for choosing Metro Motor and leaving this awesome review. I hope your car is running well and comfortably. We'll be here if you ever need auto repair or vehicle maintenance!
The Team was very attentive and helpful.
Attentive and helpful is what we aim for, Dale! Thanks for the kind words.
I have loved this MetroMotor for years and the new manager Jim makes it even better. Free car wash and a free water on top of excellent services rendered truly make this a neighborhood gem. And my car now has perfect new brakes!
Years of loyalty and still finding new reasons to love us, that's the highest compliment, Ada! Glad Jim and the team could get your brakes road-ready and throw in a few nice touches along the way. Thank you for calling us your neighborhood gem!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
