How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%52+12.6Value 14%93+13.2Replies to reviews 7%42+3Craft & service penalty96−0.4Momentum penalty50−5Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREMetro Motor
Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 558 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Metro Motor for 8 kinds of job.
Metro Motor for general repairs
Clear ✕All 35 Google reviews tagged “General repairs”
Having to have my car repaired, for whatever reason, is painless when at Georgetown Exxon. Jamie and everyone at the shop is always courteous, professional and sensitive to my needs. I am always satisfied and never doubt that they will help me anytime I need.
Fantastic, professional service with a positive attitude!
These guys are dependable and fair and easy to work with!
Jamie and the crew did a great job repairing my busted driver side mirror. They ordered the replacement part in a day, I dropped off my car, went for a jog, and the mirror was fixed by the time I was done. So glad we have this Exxon station in Georgetown!
Great service as always. I've used Metro Motor over the years for oil changes, tire punctures, and most recently to replace my tires. They always provide clear information and deliver top quality work. The community is very lucky to have Jamie and his team in the neighborhood.
Fast, friendly, and professional!
I had a bunch of repairs to have done and Jamie and team were communicative, professional and very helpful. The work was well done and on time. Tis is not the first time I’ve used this shop and, while I live in Virginia, it won’t be the last. Thanks guys!
I was in such a state of distress about my car! They eased my mind and took care of everything!!
I recently used Metro Motor after what I thought was a failed battery but turned out to be a broken starter. Jamie's team replaced the starter and recharged my battery all in about 2 business days. They were very communicative and kind and if you ever need car help they are the ones to go to! Thank you!!!
My car broke down at 1am. Had it towed to the Metro Motor in Georgetown. By 8am at opening, I called them and they immediately picked up and found out what was wrong within the hour. They had my alternator replaced, battery charged, and oil changed all by 1pm the following day. A 12 hour turnaround period!…
These guys are great . Honest , trustworthy and actually do what they say they will do. Class act and always professional.. Highly recommend without hesitation. Wish there were more Jamie Ladson’s in the world .
Extremely great customer service, they are busy but will fit you in and call when your car is ready, prompt, quality, trustworthy service
I have always had great experiences servicing my Jeep at this Exxon. Their pricing is good and they are very knowledgeable.
My 15-year-old Mini Cooper needed a lot of TLC, and she was transformed after a visit to Jamie’s shop. The exhaust system was noisy and in terrible shape, and she’s running great now. I felt confident that I was in good hands and that all the proposed repairs were essential. They really went above and beyond, and…
I got oil change and a few minor things taken care here twice. Service is speedy. Charge seems reasonable.
My main reason for going to MetroMotors (for the past 20 years) is Jamie Ladson. He is responsive, accommodating., professional, organized and knowledgeable AND he has assembled a great team who he meet his expectations at his insistence. He is also a good communicator. Thank you Jamie!
I’ve used Metro Motors a few times and have been very satisfied. They were quick to help, communicated promptly on what needed to be repaired, gave me a cost estimate and after my ok they got the job done promptly. They also follow up to check if everything is satisfactory. I appreciate that.
Metro Motor Georgetown Exxon has been servicing my vehicles for more than a decade. They always provide fast, excellent service at very reasonable prices. Jamie and his entire team are friendly, courteous, highly skilled and reliable. I recommend them highly.
We have had several excellent experiences at Metro Motors/Georgetown Exxon. Jamie and his team have always been most accommodating and professional. They arrange for receiving our cars as promptly as possible; provide superior and reliable service; and charge fairly for their work. We recommend them without exception. Sincerely, Howard and Rene Biel.
Jamie and the team are top notch professionals who proactively address any and all car issues you may encounter. Couldn't recommend them more
Jamie and his team are reliable, professional, and perform high quality work. I have brought my car in multiple times for repairs and general maintenance and have always been happy with the results. I would definitely recommend Metro Metro Georgetown to friends and family.
Flawless. Nothing but good comments. I’ve been using this service station fir years. NEVER disappointed.
Jaime and the staff are great! Fair-priced, honest, quality service and responsive, and fast. I have been coming here for a number of years and I always have a great experience. They take my car right away, communicate very well, fix it quickly and prices are always fair. I really appreciate that I can text Jaime…
Jamie and team are true professionals. Trustworthy, quality work, and great communications - always on time with repairs and clear about plans and costs. We don’t go anywhere else for repairs, large or small.
Great service. They are by far the best.
Georgetown Exxon has been taking care of my cars for years (probably 20 now) and always had good, fair, timely, quality results — with a practical perspective as each car ages.
Service was excellent, professional, and quick.
No matter what the emergency, Jamie is always ready to help and does it as quickly as possible. He also keeps an eye on costs and tries to save me money on my 14 year old car. I can highly recommend Georgetown Exxon.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 113 | — |
| General repairs & maintenance | 109 | — |
| Tires | 97 | — |
| Battery | 39 | — |
| Wheel alignment | 39 | — |
| Auto engine diagnostic | 37 | — |
| General repairs | 35 | — |
| Tire rotations | 30 | — |
