How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%52+12.6Value 14%93+13.2Replies to reviews 7%42+3Craft & service penalty96−0.4Momentum penalty50−5Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREMetro Motor
Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 558 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Metro Motor for 8 kinds of job.
Metro Motor for general repairs & maintenance
Clear ✕All 109 Google reviews tagged “General repairs & maintenance” · showing 40
The MetroMotors in Georgetown is my go-to place for Everything car related. They really know what they are doing! And they truly care about your car, and appreciate having your business. Caleb is always welcoming! . . . whether the problem is minor or major.
Great mechanics and very conscientious! Rigo (head mechanic) knows everything.
I had two recent positive experiences at Metro Motor Georgetown Exxon. My car had broken down and Kalab stayed on the problem until it was resolved under a tight deadline. He also located a hard-to-find part for me to help keep my costs down. Kalab is professional, very knowledgeable, patient, and calm. He and…
Have been using this Metro Motor as my garage for years! Just had another great service completed by Jim, Caleb, and the team. Easy to work with them to diagnose the car, drop off, and pick up!
The customer service at Metro Motors Georgetown is first-rate. The staff is highly competent and friendly. I highly recommend working with Metro Motors for car servicing.
Great service finished quickly. Personnel are friendly and helpful. Reasonably priced.
Excellent service , always on time, and very personable. Always friendly and trustworthy! Tended to my needs immediately!!!
Jamie and his crew know what they are doing and have provided excellent service for both my 550 BMW and our Macan. They do great work and lots of people know it so his lot “overflowith” with work. Somehow they get it all done when and as promised.*****
Great guys exceeded my expectations
Having to have my car repaired, for whatever reason, is painless when at Georgetown Exxon. Jamie and everyone at the shop is always courteous, professional and sensitive to my needs. I am always satisfied and never doubt that they will help me anytime I need.
Ray and Kalab were great. The location is super convenient after school drop off.
The guys at Metro Motor Georgetown always take great care of me and my car and they do it in a timely and friendly way. They are my go-to service station for many years and various cars.
I am happy with my experience at metro motors Kaleb and the rest of the mechanics were very professional and courteous. They kept working on my car after hours until it was completed. My car is running great! Thanks again for your excellent service!
Always prompt and efficient
Very easy service appointment. Asked for an oil change but the technician searched the car’s service record and found some additional items that needed attention. I am grateful he did that because not the car’s service record is up to date.
Excellent and reliable service. Thanks.
Prompt, professional and convenient service always.
Ask for Jamie! Friendly. No BS
Great service by Jamie! Jamie is the best!
Jamie and his team always do a fantastic job! They are thoughtful, courteous and never over charge. In fact, for simple things they often don’t charge anything. I highly recommend them
Jamie & his team are amazing. They have performed miracles with remarkable efficiency and clarity of communication. Only publicly post for exceptional experiences—many thanks!
Jamie and his team are the best
Janie and his team do a fantastic job. Very reasonable and always honest not only in their assessments but on repairs in terms of cost and timeframes. Highly recommended!
Incredibly well organized. Great communication. Work was well done!
Jamie and his team are competent, communicative, and helpful beyond reasonable expectation. I have only had positive experiences during each visit with this service station. I highly recommend the professional and courteous work done by this well-managed and reliable business.
We have been taking our car to Metro for several years for maintenance and repairs and have always been pleased with their efficient service. We recommend them without hesitation.
These guys are smart, careful and fair. I always check in w/them first and am always satisfied.
Metro Motor has excellent mechanics and Jamie is a great Manager. My husband and I have been very pleased with how Metro has maintained our car.
Jamie and his crew are honest and professional. I recommend this business. It is good to have a good mechanic in the neighborhood.
Once again METRO Motors ha given me prompt and successful service. The Manager Jamie has diagnosed my problems, had has his staff of experts fix the the problems on my 2005 Jaguar Estate Wagon.
Jamie got my car in quick and had it running the next day.
I couldn't start my daughter's car despite going through the checklist of possible culprits. From a parking space in Georgetown, the car was towed to Metro Motor with us having no prior knowledge of the company and little understanding of auto mechanics. Jamie and his team could have told us anything. After…
Janie and his team do a great job with car repair and advice. They are responsive, timely and efficient. And are nice to do business with.
Did good work. Was expensive but that's not surprising for Georgetown.
I have been coming here for 10 years and always have a wonderful experience and prompt service completed. Jamie and the team check my vehicles thoroughly and always perform the services professionally and efficiently. I always feel secure that my vehicles are in great hands while being serviced here. Thank you!
Excellent service, helpful navigating around my busy schedule. Reasonably priced. Will absolutely bring my car back here for both routine and emergent maintenance.
Pros: - Professional / Quality - Clear communication - Speed (2 day turn around after dropping off the car late) Cons: - Expensive City Shop, paid about 50% more than what I would expect to pay. I was quoted 650 to replace a starter where I expect that to cost 350-400. Ultimately paid 600 after negotiating.…
Great experience! My go to in Washington for any work on my vehicle.
Always extremely professional and reasonable on price (especially for the heart of DC!!). I work on lots of my cars myself and trust these guys to do a great job.
Very helpful and friendly. Clear in explaining what was wrong and how to prevent future difficulties. I’m new in town so it was a great relief to find an honest and very good mechanic. Came by once to make an appointment for a minor repair. Brian came out to look at the issue and was able to pop things back into…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 113 | — |
| General repairs & maintenance | 109 | — |
| Tires | 97 | — |
| Battery | 39 | — |
| Wheel alignment | 39 | — |
| Auto engine diagnostic | 37 | — |
| General repairs | 35 | — |
| Tire rotations | 30 | — |
