How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%52+12.6Value 14%93+13.2Replies to reviews 7%42+3Craft & service penalty96−0.4Momentum penalty50−5Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREMetro Motor
Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 558 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Metro Motor for 8 kinds of job.
Metro Motor for tires
Clear ✕All 99 Google reviews tagged “Tires” · showing 60
The MetroMotors in Georgetown is my go-to place for Everything car related. They really know what they are doing! And they truly care about your car, and appreciate having your business. Caleb is always welcoming! . . . whether the problem is minor or major.
The Team was very attentive and helpful.
Have been using this Metro Motor as my garage for years! Just had another great service completed by Jim, Caleb, and the team. Easy to work with them to diagnose the car, drop off, and pick up!
The customer service at Metro Motors Georgetown is first-rate. The staff is highly competent and friendly. I highly recommend working with Metro Motors for car servicing.
Excellent service , always on time, and very personable. Always friendly and trustworthy! Tended to my needs immediately!!!
AMAZING AMAZING AMAZING!!!!!!!!!! And SO FRIENDLY!!!! Genuinely the friendliest /best customer service I’ve ever experienced! They checked my flat tire /helped me within 5 minutes !!!!! BEST PLACE EVER!!!!!!!
Having to have my car repaired, for whatever reason, is painless when at Georgetown Exxon. Jamie and everyone at the shop is always courteous, professional and sensitive to my needs. I am always satisfied and never doubt that they will help me anytime I need.
The guys at Metro Motor Georgetown always take great care of me and my car and they do it in a timely and friendly way. They are my go-to service station for many years and various cars.
Visiting from out of town. Car accident caused numerous areas of damage. Driver was seriously ill and left car at Metro Motor (which was found by good luck) before being hospitalized. Kalab at Metro Motor was kind, patient, and helpful beyond belief. He was a gift from God. He worked with us to coordinate the…
The only words you ought to use to describe their services is “outstanding”, “reliable”, “fast”, and “affordable.” One of my tires went completely flat on December 30th around 5:50 p.m., and I didn’t have a spare. I called for help and was immediately offered a tow to Max’s Tire Shop, a 24-hour repair location, for…
Metro Motor in Georrgetown has been a gift to me every time I have used them. My life is fast. They help me quickly every time. And Jamie, the owner, makes sure that the work is done well top-notch. I also add for a Georgetown garage the prices are reasonable. Never price gouging or squirrelly additions.
I cannot say enough about the service shop and more importantly their employees! They were friendly and professional, and were extremely knowledgable. They were one of only two gas stations in Georgetown so I did not know what to expect, but my assumptions were that it would not be an easy experience. To my…
Jamie and his team always do a fantastic job! They are thoughtful, courteous and never over charge. In fact, for simple things they often don’t charge anything. I highly recommend them
Jamie & his team are amazing. They have performed miracles with remarkable efficiency and clarity of communication. Only publicly post for exceptional experiences—many thanks!
I can always count on Metro Motor Georgetown Exxon. Jamie is a knowledgeable and effective manager with an excellent team. I recently came in with a flat tire problem and even tho the garage was extremely busy, Jamie managed to order the needed Audi tire immediately! He even had the car ready within hours on the…
Thanks for repairing our car on such a busy day for you. You were so accommodating to take us even though we did not have an appt.
Metro Motor has excellent mechanics and Jamie is a great Manager. My husband and I have been very pleased with how Metro has maintained our car.
Highly recommend, they are quick with turnaround times and very conveniently located!
Professional people who are excellent preforming the service required.
Top notch timely service
Amazing service! Amazing people!
Got a nail in my tire late at night and was able to take my car here and leave it overnight - they called me first thing in the morning and they had patched my tire and didn't try to upsell me on tire replacement which was nice. Highly recommend these folks.
The team was great, quick and courteous! Very attentive and had an easy way to communicate. Once everything was wrapped up, they checked in on me as well to ensure things were still running smoothly. This was a random stop during some travel, but highly suggest stopping in if you need work!
Metro Motor has long been our families go to auto service and repair shop. The manager Jamie is a seasoned veteran who knows how to get parts ordered fast and repairs done quickly. If you are looking for the “neighborhood” repair shop feel with reasonable prices this is the spot.
These guys are so nice and professional at reasonable rates I have had minor problems and they will fix them while I wait Or on major things they are done very professionally and efficiently Jaime who mange’s the station is quite helpful and a nice guy
Phenomenal service and great turnover time. Had to come in on several different occasions to get different things adjusted and had a great experience every time. Professional, timely, pleasant staff and service.
This place is amazing. Twice i have had tire issues and they squeezed me in, were quick, and didnt even charge me. Who does that? I will use them forever
I had a back tire blow out and they repaired it and I was able to pick up next day. Great service and quick.
Super helpful and responsive. I would recommend to anybody looking for a mechanic in town!
Jamie and his sons/coworkers were fantastic! They did a great job on my car and charged me reasonably. I would definitely recommend them and go back in the future.
Blew a sidewall on old tires, needed 4 new ones. These guys were super helpful and fast, even though the lot was crowded.
Very convenient and courteous service.
Over the years, Jamie and his team have taken great care of our vehicles. The quality of their work is high and their service fast and reliable, but almost more important is the personal care they tale with their clients. While the service departments of large dealerships take appointments and communicate with…
Considerate, quality care. My repair shop of choice.
I have used this service station ever since Jamie started to run it. So they have been the only people I have used on at least five different cars. They do great work, at a great price, and always quickly. Jamie will remember you, and if you come from another part of the country like me it will remind you of what…
Prompt, effective service at a very reasonable rate! Will use again for any car servicing
Super quick service and very professional. Got new tire in less then a day and a 30 min install. Highly recommend!
Georgetown Exon is the best! Friendly and reliable service that is prompt and well priced. Thank you, Georgetown Exxon!
Excellent service, as always!
This is THE BEST auto service station in DC. Jamie, the service manager, is incredibly professional and competent and helpful. The whole team is talented and hard working. The quality of their service is sky high! They seek to help the customer with courtesy and great kindness. This is by far the best service…
They tried plugging the hole in my right front tire and very graciously pumped it up for free several times but eventually found that the hole in the tire was too big so ordered a new tire and had it delivered next day and installed it just in time for New Year’s Eve. They are great.
Had a flat tire and ultimately was told I would need the entire wheel replaced. Not only did they change my tire to the spare free of charge, but ordered the correct wheel and had the new one on within days. Would recommend to anyone looking for quick/reliable service.
Great service as always. I've used Metro Motor over the years for oil changes, tire punctures, and most recently to replace my tires. They always provide clear information and deliver top quality work. The community is very lucky to have Jamie and his team in the neighborhood.
Jamie goes out of his way to deliver great service. I can always depend on this station. Wouldn’t go anywhere else!!
I had an unexpected incident where my tire blew out. It is hard to find a good mechanic, when in the heart of DC. Luckily, I was able to make it to this shop. Jamie and his staff were my angels getting my new tire ordered and installed quickly! I hope to use them again! Highly recommended! Thanks, y'all!!!
Superb treatment. For the past 4 or 5 years, I have had trouble with the tire pressure warning light on my Honda turning on without much change in the pressure. Metro motor said that the likely culprit was a problem with the electrical monitor, common to Hondas. And suggested replacing the monitor or disconnecting…
I had a bunch of repairs to have done and Jamie and team were communicative, professional and very helpful. The work was well done and on time. Tis is not the first time I’ve used this shop and, while I live in Virginia, it won’t be the last. Thanks guys!
Jamie and the whole team here were awesome !! They were able to replace my tire in a bind so I didn’t miss a family party out of state! Can not recommend these guys enough !!!!
These guys are great . Honest , trustworthy and actually do what they say they will do. Class act and always professional.. Highly recommend without hesitation. Wish there were more Jamie Ladson’s in the world .
Have relied on Jamie and his team to care for my cars for over six years. They are professional, fast, and always competitively priced. Wouldn’t consider any other repair shop - the best!
knowledgeable and very fair. A pleasure to I’ll be their customer.
Extremely great customer service, they are busy but will fit you in and call when your car is ready, prompt, quality, trustworthy service
They always perform service quickly and effectively. Very fair prices and always courteous. I highly recommend using this company
Great communication and turnaround time. Jamie gave me a fair assessment and got my repairs done within the timeframe projected. Would absolutely recommend!
In the heart of Georgetown, a car repair shop that you can trust. The owner and staff have never let me down. They are honest, reliable and even have a sense of humor! Highly recommend!
Very professional and reliable. Very happy customer
I have always had great experiences servicing my Jeep at this Exxon. Their pricing is good and they are very knowledgeable.
My 15-year-old Mini Cooper needed a lot of TLC, and she was transformed after a visit to Jamie’s shop. The exhaust system was noisy and in terrible shape, and she’s running great now. I felt confident that I was in good hands and that all the proposed repairs were essential. They really went above and beyond, and…
My main reason for going to MetroMotors (for the past 20 years) is Jamie Ladson. He is responsive, accommodating., professional, organized and knowledgeable AND he has assembled a great team who he meet his expectations at his insistence. He is also a good communicator. Thank you Jamie!
Javon easily the friendliest service station workers I’ve encountered. Quickly removed flat and put my spare tire on. No waiting. New Tire ordered was not the cheapest, but when I returned two days later, again, no waiting, Javon had the new one on in minutes. Worth it! Very good experience.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 113 | — |
| General repairs & maintenance | 109 | — |
| Tires | 97 | — |
| Battery | 39 | — |
| Wheel alignment | 39 | — |
| Auto engine diagnostic | 37 | — |
| General repairs | 35 | — |
| Tire rotations | 30 | — |
