How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%52+12.6Value 14%93+13.2Replies to reviews 7%42+3Craft & service penalty96−0.4Momentum penalty50−5Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREMetro Motor
Washington, DC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 558 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Metro Motor for 8 kinds of job.
Metro Motor for wheel alignment
Clear ✕All 40 Google reviews tagged “Wheel alignment”
The MetroMotors in Georgetown is my go-to place for Everything car related. They really know what they are doing! And they truly care about your car, and appreciate having your business. Caleb is always welcoming! . . . whether the problem is minor or major.
Having to have my car repaired, for whatever reason, is painless when at Georgetown Exxon. Jamie and everyone at the shop is always courteous, professional and sensitive to my needs. I am always satisfied and never doubt that they will help me anytime I need.
Visiting from out of town. Car accident caused numerous areas of damage. Driver was seriously ill and left car at Metro Motor (which was found by good luck) before being hospitalized. Kalab at Metro Motor was kind, patient, and helpful beyond belief. He was a gift from God. He worked with us to coordinate the…
Jamie and his team always do a fantastic job! They are thoughtful, courteous and never over charge. In fact, for simple things they often don’t charge anything. I highly recommend them
Jamie and his team are the best
Janie and his team do a fantastic job. Very reasonable and always honest not only in their assessments but on repairs in terms of cost and timeframes. Highly recommended!
Thanks for repairing our car on such a busy day for you. You were so accommodating to take us even though we did not have an appt.
Metro Motor has excellent mechanics and Jamie is a great Manager. My husband and I have been very pleased with how Metro has maintained our car.
Excellent customer service! Amazing work!! I’m a very satisfied customer and I recommend them highly.
Top notch timely service
The team was great, quick and courteous! Very attentive and had an easy way to communicate. Once everything was wrapped up, they checked in on me as well to ensure things were still running smoothly. This was a random stop during some travel, but highly suggest stopping in if you need work!
DC
Metro Motor has long been our families go to auto service and repair shop. The manager Jamie is a seasoned veteran who knows how to get parts ordered fast and repairs done quickly. If you are looking for the “neighborhood” repair shop feel with reasonable prices this is the spot.
Excellent service- Jaime runs a very good repair shop!
Did the job right on time. Organized and communicative. Well done
Jamie and the staff of Metro Motor are always reliable and trustworthy. I highly recommend them to anyone who needs to have their car serviced. They are efficient but take the time and care to make sure they do a great job and get your vehicle back in working order.
They were able to fit me in right away and fix my car within two days. Great service and reasonable prices.
I moved to Washington DC from San Francisco about two years ago. When I was in San Francisco which was my hometown I had lots of trusted advisers including an incredible car maintenance garage. When I moved to DC I didn’t know where to go so I went to the dealer. I won’t go into the details but the battery cost some…
Brought my Jeep Wrangler in right before Thanksgiving and Jamie and team were fantastic! Despite super busy they fit me in and finished my car in record time at a reasonable price. And they checked in to make sure everything working right, which is greatly appreciated. Will definitely use again!
I had an unexpected incident where my tire blew out. It is hard to find a good mechanic, when in the heart of DC. Luckily, I was able to make it to this shop. Jamie and his staff were my angels getting my new tire ordered and installed quickly! I hope to use them again! Highly recommended! Thanks, y'all!!!
As a new resident to DC, I needed to find a reliable, convenient, and quality auto care center for oil changes, regular services, and other auto repairs as needed. Metro Motor ticked all the boxes. Professional, efficient, and friendly. Easy to make appointment online. All service done well.
I have always had great experiences servicing my Jeep at this Exxon. Their pricing is good and they are very knowledgeable.
My 15-year-old Mini Cooper needed a lot of TLC, and she was transformed after a visit to Jamie’s shop. The exhaust system was noisy and in terrible shape, and she’s running great now. I felt confident that I was in good hands and that all the proposed repairs were essential. They really went above and beyond, and…
My main reason for going to MetroMotors (for the past 20 years) is Jamie Ladson. He is responsive, accommodating., professional, organized and knowledgeable AND he has assembled a great team who he meet his expectations at his insistence. He is also a good communicator. Thank you Jamie!
We have had several excellent experiences at Metro Motors/Georgetown Exxon. Jamie and his team have always been most accommodating and professional. They arrange for receiving our cars as promptly as possible; provide superior and reliable service; and charge fairly for their work. We recommend them without exception. Sincerely, Howard and Rene Biel.
Jamie and the team are top notch professionals who proactively address any and all car issues you may encounter. Couldn't recommend them more
Flawless. Nothing but good comments. I’ve been using this service station fir years. NEVER disappointed.
Jamie and his team are wonderful. I had a flat tire plugged then replaced by his team. They had the tires in quickly. I dropped my car off and picked it up same day. Highly recommend!
We have been going here for years. They are fabulous and honest.
Friendly, professional personnel who perform quality car maintenance in a timely manner with good communication. We have had both our cars serviced here for 18 years and never been disappointed. Highly recommend.
I required an emergency repair and Triple AAA recommended Metro Motor/Georgetown Exxon. I called ahead and they allowed me to bring my car in that same day. Mr. Gomez was very nice and he informed me of the necessary repairs and the estimated cost and completion time. I am so grateful to the team at Metro…
First time using this company, excellent customer service, extremely timely, and helped me find better tires at a better price. Will be using their services again in the future.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 113 | — |
| General repairs & maintenance | 109 | — |
| Tires | 97 | — |
| Battery | 39 | — |
| Wheel alignment | 39 | — |
| Auto engine diagnostic | 37 | — |
| General repairs | 35 | — |
| Tire rotations | 30 | — |
