Appliance repair service · Sweetwater, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 108 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★150 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$224typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Miami Appliance Repair for its quick response times, professional demeanor, and willingness to troubleshoot issues over the phone without charging service fees. Many reviewers highlight the company's honesty in advising against repairs when purchasing new appliances is more cost-effective. However, two low-star reviews criticize the business for charging high consultation fees and significant markups on inexpensive parts, alleging that the total costs were excessive compared to the actual work performed.
Google rating: 4.9 out of 5 from 150 reviews (97% five-star).
Reviews on this page: 150 Google reviews (139 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Miami Appliance RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Miami Appliance Repair: 92/100 on this factor. Category median: 91.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Miami Appliance Repair: 93/100 on this factor. Category median: 86.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Miami Appliance Repair: 87/100 on this factor. Category median: 96.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Miami Appliance Repair: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Miami Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Miami Appliance Repair: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
150 Google reviews we collected
4.9of 5
5 stars14697%
4 stars00%
3 stars11%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 139 written reviews
97%praise
Praise29697%
Complaints93%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price480%
Reasonable120%
Overpriced00%
Not sure00%
$224-19% vs typical appliance repair
Middle half of what 3 customers paid ($137–$410) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7926%
Speed & response6220%
Would recommend6120%
Quality & results3712%
Honesty & trust2910%
Price & value258%
Communication124%
What customers talk about
We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jimmy was extremely professional and helped us fix an issue with our fridge/freezer.”
“I had a problem with my washer machine , Jimmy came and found out the issue right away and fix it .”
“I’d definitely recommend him if you need appliance help!”
“Identified the parts that were needed, acquired them and fixed everything in a fast and efficient manner.”
“My wife woke up this morning only to find the washing machine was not working.”
“They were so honest, told me it wasn't worth it to do my fix and did not charge me a service fee to just tell me that.”
“They scam you for $65.”
“They’re knowledgeable, give it to you straight, fair prices and they work with what you need.”
“They marke up the material and add a very expensive labor hour.”
“He is always very communicative and will tell you if you actually need his service or not, or how you can quickly fix it yourself.”
People customers mention
Jimmy23 reviews
Hernandez6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Miami Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Ppablo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a problem with my washer machine , Jimmy came and found out the issue right away and fix it . I’m very satisfice with his job.
Well done
Thank uou
JJoshuaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I have Jimmy on speed dial for any of my appliance repair needs. He helps me manage the appliances in my house as well as my rental properties. He is always very communicative and will tell you if you actually need his service or not, or how you can quickly fix it yourself. I highly recommend this services.
Thank you for your 5 stars review with positive comments Mr DJ Granda Miami Appliance repair always take pride to help our costumers on their appliance repair needs in Miami Florida
P
pablo nakamatsu3 reviewsiTotal number of Google reviews pablo has written across all businesses on Google Maps, not just this one.
I had a problem with my washer machine , Jimmy came and found out the issue right away and fix it . I’m very satisfice with his job.
Well done
Thank uou
Price assessment: Reasonable price
Price: $100–150
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · a month ago
Thank you for your 5 stars review with very positive comments Mr Pablo Nakamatsu, Miami Appliance repair always take pride to help our costumers on their appliance repair needs in Miami Florida
E
eullivarri112 reviewsiTotal number of Google reviews eullivarri1 has written across all businesses on Google Maps, not just this one.
Jimmy was fast to fix what we needed. Identified the parts that were needed, acquired them and fixed everything in a fast and efficient manner. Thank you Jimmy
Services: Dishwasher repair
Response from the owner · 2 months ago
Thank you for the 5 stars review with positive comments Mr Eullivarri1, Miami Appliance Repair always take pride to help our costumers on their appliance needs in Miami Fl
F
Fernando Davila4 reviewsiTotal number of Google reviews Fernando has written across all businesses on Google Maps, not just this one.
Jimmy was extremely professional and helped us fix an issue with our fridge/freezer. Also the response time was excellent.
Services: Refrigerator/freezer repair
Response from the owner · 3 months ago
Thank you for your 5 stars review with positive comments Mr Fernando Davila, Miami Appliance repair always take pride to help our costumers on their appliance repair needs in Miami Florida
J
Joshua ZamoraLocal Guide · 18 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
I have Jimmy on speed dial for any of my appliance repair needs. He helps me manage the appliances in my house as well as my rental properties. He is always very communicative and will tell you if you actually need his service or not, or how you can quickly fix it yourself. I highly recommend this services.
Thank you for your 5 stars review with positive comments Mr Joshua Zamora m, Miami Appliance Repair always take pride to help our costumers on their appliance repair needs in Miami Florida
B
Blake Rodack12 reviewsiTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
I had a problem with my dishwasher since it was making a groaning sound and not properly washing so I called Miami Appliance Repair. Jimmy was extremely helpful. He diagnosed it over the phone and talked me through the fix step by step. I didn’t even need him to come out.
He was super patient too. He stayed on the call with me and even called me back later to make sure it was still working. Really nice guy and great communication.
I’d definitely recommend him if you need appliance help!
Services: Dishwasher repair
Response from the owner · 4 months ago
Thank you for your 5 stars review with very great comments Mr Blake Rodack, Miami Appliance Repair always take pride to help our costumers on their appliance repair needs in Miami Florida
N
Nick Spisak6 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
I had an issue with my washing machine, instead of scheduling and charging me a service call Jimmy helped troubleshoot the issue over the phone, it turned out to be a component that would be more costly than a replacement unit. I will definitely call them back for any appliance needs in the future.
Services: Washing machine repair
Response from the owner · 4 months ago
Thank you for your 5 stars review with positive comments Mr Nick Spisak, Miami Appliance repair always take pride to help our costumers on their appliance repair needs in Miami Florida
M
Maikel Orlando Perez Simons13 reviewsiTotal number of Google reviews Maikel has written across all businesses on Google Maps, not just this one.
The service was perfect and the person was very professional
Services: Dryer repair, Washing machine repair
Response from the owner · 5 months ago
Thank you for your 5 stars review with positive comments Mr Maikel, Miami appliance repair always take pride to help our costumers on their appliance repair needs in Miami Florida
S
Serena De Marta6 reviewsiTotal number of Google reviews Serena has written across all businesses on Google Maps, not just this one.
Great service, left a message and immediately they were returning my call. Very knowledgeable and professional..
Services: Washing machine repair
Response from the owner · 5 months ago
Thank you for your 5 stars review with positive comments Mrs Serena De Marta, Miami Appliance Repair always take pride to help our costumers on their appliance repair needs in Miami Florida
G
gg solutions1 reviewiTotal number of Google reviews gg has written across all businesses on Google Maps, not just this one.
Thank you for they 5 stars review with positive comments GG Solutions, Miami Appliance repair take pride to help our costumers on their appliance repair needs in Miami Florida
